Anyone else having delays in money transfers from LL?

I have been saving my USD up with LL after selling my L$ in Lindex because they sent me a load of posted letters saying as from the 30th Dec 08 they were no longer issuing checks for less than 10K USD.
So I started saving my USD up to be able to issue a check with them.
When I got to the 10K figure I went to cash out as normal only to discover the check option no longer existed.
I spoke to Live chat and was told " we never issued checks"
Then
" we stopped issuing checks on the 1st Jan 09 "

So I tried to cash out using Paypal.

But the field were you put your amount in kept on highlighting and asking me to add the amount, i spoke to live chat again and they said " wait 24 hours after selling on Lindex before attempting to cash out"

So I waited a further 37 hours and the same glitch happened.

I spoke to live help again and this time they had me download firefox web browser.
It made no difference, we went through all the variations of how to type in the figure and it just kept saying either
" Contact Linden Labs to complete this transaction "
OR
" please add the amount in the field below "

At this stage I was getting angry.

I put a support ticket in 3 days previous and the guy in live chat clearly had run out of ideas so he passed the book and said " I see you have issued a ticket, someone will be in touch"

That was 8 days ago.

I have created another ticket and was " told off " for creating new tickets for the same issue and to add comments to the existing ticket if I needed to.

So I took some screen shots of the LL website and added them to the existing ticket saying how desperate I am how I an in debt with my bank because I had been saving my USD up in my acct due to LL mis information in their letters about checks they have since decided to scrap.. and as yet no one has contacted me to tell me whats going on etc

I got a reply from the same person telling me off again saying not to add further comments to this ticket - its been passed to the correct department.

I tried to telephone them and was told the same thing " its with the correct person , but try request a wire transfer "

I put a ticket in for a wire transfer on Friday. Not had any response at all, not even the automated one saying its been recieved. I added a comment to that wire transfer ticket saying how I couldnt afford to wait any longer for my 11,000 USD I was in serious debt.

No one has responded at all.

I am angry that ANY company that was owing you this volume of money has the nerve to palm you off with " dont call us we'll call you" letters and simply wont give me any answers or reasurances as to what and when this issue will be resolved.

Had I known they had scrapped the check option I wouldnt of saved my USD in the first place but they didnt inform me or anyone.

Is anyone else having problems like this?

I dont know who to turn to.. my bank is getting suspicious as they cannot comprehend how my money is being held back from me without any form of explaination or idea as to when I will get it.

I am desperate and feel I have no where to go with this and LL refuse to talk to me anymore.

Oh my, so sorry to hear that you are stuck in SLSL™ (Second Life Support Limbo).

As a general comment, if a company would hold $11k of my money and refuse to send it to me when I try to use the published channels, I would send them a demand letter with a due date and, after the time limit expires, contemplate legal action.

PS: I don't want to get banned so I explicitly don't advise that in this particular case.

I am also sorry that you are having such problems, Rosie. I am coming up to needing the same cashout, and I am very interested in how it works out for you. Unlike Paola, I *would* recommend the action she described if nothing happens very soon.

I guess that's a bummer, I mean telling them the truth that your money is tied up in a virtual currency would sound crazy…

two simple steps:

1. print out all the "communication" with LL about this that you have
2. talk to the state attorney.

you MIGHT want to insert a step 1a, have a lawyer send them a note with a due date for paying you your money within the next 14 days after the date on the letter.

Except it's not in a virtual currency as I understand it.

One more thing you could do, Rosie - send a notecard of your first post to Zee Linden. He's involved with that side of things (I think he's in charge of it) and he may get it moving for you.

I just completed a cash-out from the Lindex to PayPal. Worked perfectly. OK so it was nowhere near the amount you mentioned. Have you tried a smaller amount?

I feel for your situation, and I would use this as a cautionary tale for all who accrue that kind of $ in SL. We cash out every month, after tier, leaving only enough for incidentals. The instability of the economic market as a whole would make me VERY nervous about leaving that much cash in the hands of the Lindens.

ETA: You run a huge risk of a single transaction of that magnitude being flagged by Paypal, and let me tell you--having your money tied up with the Lindens can only be outdone by one thing--having your money tied up in PayPal. Someone here mentioned not long ago that PayPal can demand a great deal of "validation" for amounts far less than what you've mentioned.