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Has Live Chat been Outsourced as well?

Lord Sullivan
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Join date: 15 Dec 2005
Posts: 2,870
05-30-2009 02:20
Recently with live chat people have been answering with the surname of "Ontyne" and the company's website is

http://newtyne.com/support.html

Wonder whats next for outsourcing and with all these 3rd party outsourced companies becoming part of the LL remit, I wonder how safe all our personal data is?

They all belong to group in world called "New Tyne Group"
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Ceka Cianci
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Join date: 31 Jul 2006
Posts: 4,489
05-30-2009 03:21
is that the same as live help? i know they were a service Lindens used..
if it is the same maybe they switched services?
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Lord Sullivan
DTC at all times :)
Join date: 15 Dec 2005
Posts: 2,870
05-30-2009 03:44
From: Ceka Cianci
is that the same as live help? i know they were a service Lindens used..
if it is the same maybe they switched services?


Its the chat you can have like concierge chat, premium chat and yes it has been outsourced I have found out, now all they need is to outsource the upper management team lol
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Independent Shopping for Second Life residents from established and new merchants.

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Dilbert Dilweg
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Join date: 27 Jun 2006
Posts: 500
05-30-2009 04:37
Yes, they did post a while back they will be outsourcing their support.

Just like recently this last month People with the last name of Comsys is Grid Support and operations teams. Only 8 Comsys residents. Heh 8 residents to support this huge grid? Lol

Ontyne has 54 members.. Wow thats a lot bigger group to handle chat support...

I see communication getting worse in the near future lol. Maybe not
But very interesting they are not using a Linden Name
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Rock Vacirca
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Join date: 18 Oct 2006
Posts: 1,093
05-30-2009 05:06
From: Lord Sullivan
Recently with live chat people have been answering with the surname of "Ontyne" and the company's website is

http://newtyne.com/support.html

Wonder whats next for outsourcing and with all these 3rd party outsourced companies becoming part of the LL remit, I wonder how safe all our personal data is?

They all belong to group in world called "New Tyne Group"


Well at least they are Scottish

Rock
Sharcel Bellic
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Join date: 15 Aug 2008
Posts: 127
05-30-2009 08:54
Does not having "Linden" as a last name mean they won't have God Mode powers?
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