Second Life Forums Archive - Can't get past black screen ??

lumina Litvak

Registered User

Join date: 15 Jan 2007

Posts: 11

02-13-2008 21:16

Hi I'm trying to help a friend figure out why she can't connect to SL. She is in China. I don't think it is a connection issue as others there can connect. She says she gets a black screen then SL crashes after a second. Her machine is this:

Operating System: Windows XP
CPU: Intel Core 2 Duo E6300, 1.86GHz
Chipsets: Intel Broadwater Q963/Q965
Computer Memory: 2GB
Graphics Card: ATI Radeon X1300

She said she downloaded the latest drivers. Any ideas, what she can try? Thanks!

SuezanneC Baskerville

Forums Rock!

Join date: 22 Dec 2003

Posts: 14,229

02-13-2008 22:40

Any words at all before the screen goes black?

Does it lock up the computer completely?

What are the region and locale settings?

Can she run a memory test?

Are the fans working?

Can she check her log file?

Has she ever been able to connect to SL or is this her first try?

_____________________

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So long to these forums, the vBulletin forums that used to be at forums.secondlife.com. I will miss them.

I can be found on the web by searching for "SuezanneC Baskerville", or go to

http://www.google.com/profiles/suezanne

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http://lindenlab.tribe.net/ created on 11/19/03.

Members: Ben, Catherine, Colin, Cory, Dan, Doug, Jim, Philip, Phoenix, Richard,
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lumina Litvak

Registered User

Join date: 15 Jan 2007

Posts: 11

Will ask these questions

02-14-2008 11:22

Thanks , no she has never been able to connect. She sent a movie of what happens. She hits the shortcut on her desktop. Black screen for one second and poof. No it doesn't lock up the machine. She originally said she was on XP but in the movie it is obviously Vista ? I will ask the other questions. you posed. Tough working with a twelve hour time difference between here and Shanghai.

Stormy Dyrssen

Out of the loop

Join date: 21 Nov 2007

Posts: 832

02-14-2008 11:28

Does she have some form of high speed? My friend tried to get set up with dial up.....yes that's right, I said dial up. Anyway, the actions sound familiar as what was going on with her until I realized what kind of connection she had.

_____________________

~"The ability to quote is a serviceable substitute for wit." ~
-- Somerset Maugham

Brann Georgia

Spits infinitives

Join date: 12 Dec 2007

Posts: 1,441

02-14-2008 11:35

China has very strict censorship policies. Could that be the problem?

From news.zdnet.com/2008-9588_22-6145253.html

"There was some issue with China Telecom and Second Life in August, which we at Anshe Chung Studios were able to resolve, and Second Life is accessible to most residents of China again. At the moment things are normal and quiet. Of course we never know what somebody in the bureaucracy may do tomorrow, but there is a general trend of things in China becoming much, much more liberal, in practical terms, than even two years ago. But, yes, while there is that strong general trend, an unlucky backlash can always happen."

Maybe your friend is logging in through an ISP that has blocked Second Life?

_____________________

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lumina Litvak

Registered User

Join date: 15 Jan 2007

Posts: 11

crashes Just affter WARNING: LLHost::getHostName() : Invalid IP address

02-14-2008 22:05

Thank you, I don't think it is a censorship issue because others there are logging on beside her. I'm posting her log file here .http://pastebin.ca/904728

The last few lines are below. The line about the invalid IP address seems strange

2008-02-15T01:09:32Z INFO: LLAudioEngine_FMOD::init() FMOD initialized correctly
2008-02-15T01:09:32Z INFO: LLStartUp:

etStartupState: Startup state changing from 0 to 1
2008-02-15T01:09:32Z INFO: idle_startup: Initializing Window
2008-02-15T01:09:32Z WARNING: Attempted getFields with no login view shown
2008-02-15T01:09:32Z INFO: login_show: Initializing Login Screen
2008-02-15T01:09:33Z INFO: login_show: Setting Servers
2008-02-15T01:09:33Z INFO: LLStartUp:

etStartupState: Startup state changing from 1 to 2
2008-02-15T01:09:34Z WARNING: LLHost::getHostName() : Invalid IP address
2008-02-15T01:09:34Z INFO: LLAppViewer::closeDebug: Opening debug file C:\Documents and Settings\Administrator\Application Data\SecondLife\logs\debug_info.log

SuezanneC Baskerville

Forums Rock!

Join date: 22 Dec 2003

Posts: 14,229

02-14-2008 22:51

I think Ken March is a Chinese speaking SL user with technical knowledge - you might see if he can help. Same thing for Jolly Heron. IM them and ask if they might be able to help.

There's a Chinese language SL forum at http://www.slchinese.com/forum/register.php .

The question of what kind of internet connection - dialup or broadband - might be important.

_____________________

-

So long to these forums, the vBulletin forums that used to be at forums.secondlife.com. I will miss them.

I can be found on the web by searching for "SuezanneC Baskerville", or go to

http://www.google.com/profiles/suezanne

-

http://lindenlab.tribe.net/ created on 11/19/03.

Members: Ben, Catherine, Colin, Cory, Dan, Doug, Jim, Philip, Phoenix, Richard,
Robin, and Ryan

-

Jolly Heron

www.ideashape.cn/

Join date: 18 Apr 2007

Posts: 71

02-17-2008 18:17

I never heard any chinese met this kind of problem until now. I'm afraid it's a problem about the firewall. Anyway, please ask her to contact my QQ: 88055177 .

_____________________

Different Virtual Worlds: http://www.ideashape.cn/

Can't get past black screen ??
lumina Litvak Registered User Join date: 15 Jan 2007 Posts: 11	02-13-2008 21:16 Hi I'm trying to help a friend figure out why she can't connect to SL. She is in China. I don't think it is a connection issue as others there can connect. She says she gets a black screen then SL crashes after a second. Her machine is this: Operating System: Windows XP CPU: Intel Core 2 Duo E6300, 1.86GHz Chipsets: Intel Broadwater Q963/Q965 Computer Memory: 2GB Graphics Card: ATI Radeon X1300 She said she downloaded the latest drivers. Any ideas, what she can try? Thanks!
SuezanneC Baskerville Forums Rock! Join date: 22 Dec 2003 Posts: 14,229	02-13-2008 22:40 Any words at all before the screen goes black? Does it lock up the computer completely? What are the region and locale settings? Can she run a memory test? Are the fans working? Can she check her log file? Has she ever been able to connect to SL or is this her first try? _____________________ - So long to these forums, the vBulletin forums that used to be at forums.secondlife.com. I will miss them. I can be found on the web by searching for "SuezanneC Baskerville", or go to http://www.google.com/profiles/suezanne - http://lindenlab.tribe.net/ created on 11/19/03. Members: Ben, Catherine, Colin, Cory, Dan, Doug, Jim, Philip, Phoenix, Richard, Robin, and Ryan -
lumina Litvak Registered User Join date: 15 Jan 2007 Posts: 11	Will ask these questions 02-14-2008 11:22 Thanks , no she has never been able to connect. She sent a movie of what happens. She hits the shortcut on her desktop. Black screen for one second and poof. No it doesn't lock up the machine. She originally said she was on XP but in the movie it is obviously Vista ? I will ask the other questions. you posed. Tough working with a twelve hour time difference between here and Shanghai.
Stormy Dyrssen Out of the loop Join date: 21 Nov 2007 Posts: 832	02-14-2008 11:28 Does she have some form of high speed? My friend tried to get set up with dial up.....yes that's right, I said dial up. Anyway, the actions sound familiar as what was going on with her until I realized what kind of connection she had. _____________________ ~"The ability to quote is a serviceable substitute for wit." ~ -- Somerset Maugham
Brann Georgia Spits infinitives Join date: 12 Dec 2007 Posts: 1,441	02-14-2008 11:35 China has very strict censorship policies. Could that be the problem? From news.zdnet.com/2008-9588_22-6145253.html "There was some issue with China Telecom and Second Life in August, which we at Anshe Chung Studios were able to resolve, and Second Life is accessible to most residents of China again. At the moment things are normal and quiet. Of course we never know what somebody in the bureaucracy may do tomorrow, but there is a general trend of things in China becoming much, much more liberal, in practical terms, than even two years ago. But, yes, while there is that strong general trend, an unlucky backlash can always happen." Maybe your friend is logging in through an ISP that has blocked Second Life? _____________________ * *
lumina Litvak Registered User Join date: 15 Jan 2007 Posts: 11	crashes Just affter WARNING: LLHost::getHostName() : Invalid IP address 02-14-2008 22:05 Thank you, I don't think it is a censorship issue because others there are logging on beside her. I'm posting her log file here .http://pastebin.ca/904728 The last few lines are below. The line about the invalid IP address seems strange 2008-02-15T01:09:32Z INFO: LLAudioEngine_FMOD::init() FMOD initialized correctly 2008-02-15T01:09:32Z INFO: LLStartUp:etStartupState: Startup state changing from 0 to 1 2008-02-15T01:09:32Z INFO: idle_startup: Initializing Window 2008-02-15T01:09:32Z WARNING: Attempted getFields with no login view shown 2008-02-15T01:09:32Z INFO: login_show: Initializing Login Screen 2008-02-15T01:09:33Z INFO: login_show: Setting Servers 2008-02-15T01:09:33Z INFO: LLStartUp:etStartupState: Startup state changing from 1 to 2 2008-02-15T01:09:34Z WARNING: LLHost::getHostName() : Invalid IP address 2008-02-15T01:09:34Z INFO: LLAppViewer::closeDebug: Opening debug file C:\Documents and Settings\Administrator\Application Data\SecondLife\logs\debug_info.log
SuezanneC Baskerville Forums Rock! Join date: 22 Dec 2003 Posts: 14,229	02-14-2008 22:51 I think Ken March is a Chinese speaking SL user with technical knowledge - you might see if he can help. Same thing for Jolly Heron. IM them and ask if they might be able to help. There's a Chinese language SL forum at http://www.slchinese.com/forum/register.php . The question of what kind of internet connection - dialup or broadband - might be important. _____________________ - So long to these forums, the vBulletin forums that used to be at forums.secondlife.com. I will miss them. I can be found on the web by searching for "SuezanneC Baskerville", or go to http://www.google.com/profiles/suezanne - http://lindenlab.tribe.net/ created on 11/19/03. Members: Ben, Catherine, Colin, Cory, Dan, Doug, Jim, Philip, Phoenix, Richard, Robin, and Ryan -
Jolly Heron www.ideashape.cn/ Join date: 18 Apr 2007 Posts: 71	02-17-2008 18:17 I never heard any chinese met this kind of problem until now. I'm afraid it's a problem about the firewall. Anyway, please ask her to contact my QQ: 88055177 . _____________________ Different Virtual Worlds: http://www.ideashape.cn/

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Can't get past black screen ??