Procedure for filing a complaint?

I would like to know what steps I need to take to file a complaint against the owner of a Sim? Thank you

Make sure of your facts.

You could AR them. There is an Abuse Report option under the Help menu. You could submit a support ticket via the Support web page.

HOWEVER, I must warn you that LL does not get involved in most resident disputes. So unless actual fraud is involved, your chances of LL caring are slim.

It depends...what did they do? What kind of sim. Is it a private estate, or a mainland sim?

Be aware that for a lot of things , at least on private estates, the sim owner IS the person who handles complaints.

It is a private Sim, the issue is that the owner shows as online but will not respond to my IM's. The reason for the IM's is that I have an irate person on my land claiming it is their land and that I took it from them. They are also rezzing objects so that I go over my prim count.

At the very least if you are a Sim owner and someone has a problem, send them a canned response. I've been dealing with this for 2 hours now. So far Im really not impress with Second life.

It took you two years to not be impressed?

Write everything down on a notecard and drop that to the sim owner.

Make sure you are recording IMs sent and receives as well. Log chat etc.

Take snapshots - show the evidence of someone else having rezd onjects.

yes. Their IM's may be capped, so they aren't seeing the message.

Thanks I will do that now. One of the problems is that this person is YELLING at me in spanish and I dont speak spanish. I used an online translator to see what she was saying and then I just gave up.

You can mute them, and if you have the ability, eject and ban them from the property.

First of all do not share the harassing person's IM or chat with anyone else. That is against TOS.



Try ARing the harassment directly to Linden Lab instead. The estate owner might be on vacation or even in the hospital for all you know. (oh...they're online. Hmm. I'm still not sure they have technically violated TOS by ignoring you or even by possibly being a shoddy landlord.)

The real culprit is the squatter on your land. Seems fairly obvious (based on limited info given here) that's what they are. They are trying to intimidate you.

Thing is, how can they rez objects permanently if they are not part of the land group? Did the landlord sell or rent the land twice? Did that person stop paying rent but the landlord forgot to remove them from the group? We have no way to know.

I think the fairer thing to do is to AR the person who is actually harassing you. For harassment, for object encroachment, that might cover it. Help/Abuse Report in your Second Life viewer. ARing your landlord won't exactly win them over to your side anyway, if you plan on staying there til your rent runs out.

And then find a new place to live, is my advice.

If the sim owner is showing as logged in, as the OP said, his/her IMs aren't being capped. But what may be happening is that they aren't being seen - several IMs open and new ones are out of sight to the right.

Of course, it may be the landlord's way of driving the tenant out so that s/he can sell the land again.

You know what's been happening to me lately in SL? It shows someone as typing or whatever, but nothing happens. So I close the IM window. And then if I happen to look at that email account while still in SL, there is the IM they had sent.

Gone to email but never appeared in IM.

An estate owner should ideally have IM sent to email, and ask people to send note cards not IMs (note to the OP, that way you also know if they are ignoring you for real or not - if they decline your note card. Caveat: if they are in busy mode this happens automatically.)

But see not every estate owner is a good estate owner. Some are scammers and some are slumlords, in to profit and run.

plus if you have the ability ,turn off building on your land..you can still build on it but they won't be able to..turn off scripts and everything..ban and eject..that or you could just keep ARing them for everything they do and building a good AR case on them..

Though the sim owner is showing online, it doesn't mean they are at their computer and ignoring. Many people leave themselves inworld for a variety of reasons or even fall asleep at the keyboard.

How long have you owned the land? Surely if it is yours you have access to return the other persons items, preferably via auto return and eject and ban them from the property?

It's hard to tell from your posts if the issue should be with the sim owner renting out the land to more than one, or with the person rezzing on the land.

You say you aren't impressed with SL, but it isn't the platform in general that is causing you problems.

there also used to be a glitch where someone showed online when they really were not (or the opposite). Tended to happen particularly with ghosted AVs.

2 hours? maybe they are afk or not getting ur msg's. best to use tha notecard an write a detailed complaint. an ya, if it is ur land why not just kick them an return their prims? anyway, i hope u get it sorted an would like to hear tha outcome.


that made me lol.

Have you ever held estate land in your name before? If it is your land then it is deeded to you, and you can (i) deny permissions to rez on your land, (ii) freeze, eject and ban the person harassing you, and (iii) return all objects on the land that do not belong to you.

This kind of ghosting happens regularly with some AV's. I know a lady who often ends up ghosted near my land. Every month or two I get an email from her asking me to restart my sim because her avatar is ghosted again.

Unfortunatly, I am on the mainland and can't restart it. She has to submit a request to LL.

Some people just rent land and the estate does not bet put in their name. There are lots of different landlord/tenant relationships on SL.

Yet she explicitly states it is her land. Personally I have never understood why estate land rented by parcel to a tenant would ever not be put in the renters name. I would never rent from a estate landlord that would place such an unreasonable restriction on a sole tenant for a parcel as this is one of the more marketable features of renting estate parcels over mainland parcels. Regardless, a renter should always be able to autoreturn objects on his or her land and freeze, eject and ban. If she is not allowed to do that I would recommend she rent from a better estate.