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Xindao Meredith
Registered User
Join date: 29 Mar 2008
Posts: 1
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03-31-2008 03:47
I am a premium member, I do not live in the US or Canada for the toll free number, when I try to lodge a ticket while properly logged in I get "Insufficient Account Information Invalid SLA!"
How do I get support?
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Talon DeCuir
Angel
Join date: 19 May 2007
Posts: 350
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03-31-2008 04:20
from what I have heard: Download the free Service SKYPE, and call the toll free number from your computer.
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Raudf Fox
(ra-ow-th)
Join date: 25 Feb 2005
Posts: 5,119
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03-31-2008 04:21
Try the Live Chat a bit later today? Or log in as a guest account and ask the question of why this particular bug keeps happening when you're logged in as your premium account.
_____________________
DiamonX Studios, the place of the Victorian Times series of gowns and dresses - Located at http://slurl.com/secondlife/Fushida/224/176
Want more attachment points for your avatar's wearing pleasure? Then please vote for
https://jira.secondlife.com/browse/VWR-1065?
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Jesseaitui Petion
king of polynesia :P
Join date: 2 Jan 2006
Posts: 2,175
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04-10-2008 21:44
I`ve the same problem.
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a i t u i // Tattoo & Fashion House
http://slurl.com/secondlife/Aitui/127/128/41
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Butch Adzebills
Bold, yet beautiful
Join date: 21 Oct 2006
Posts: 269
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04-11-2008 01:33
I'm not sure Skype would be a free call, if you're outside the US, etc. Skype to skype calls are free, but LL don't advertise a skype number. Another option, although a little pricey, is buy a lot of land and become a concierge customer. I'm kidding, by the way  |
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Atom Burma
Registered User
Join date: 30 May 2006
Posts: 685
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04-11-2008 01:58
Submit a ticket, they will respond in maybe 2-3 days. Not to say they will have your answer, I am not one to complain but I had a reocurring problem that never got resolved. Luckily I figured it out before I lost my mind.
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Vic Arashi
Registered User
Join date: 25 Aug 2007
Posts: 45
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04-15-2008 19:31
I live outside the US too and have been trying to submit a ticket and get hold of them via live chat (I do have a premium account) but to no avail. Sent a fax yesterday morning but no response whatsoever. I am seething.
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