What CAN'T estate managers do?

I have been searching the knowledge base about this, and I'm coming up empty. I thought the only thing an estate manager couldn't do was to upload terrain raw files. I'm unable to go in-world now, and was walking one of my EMs through deeding a tenants land to a group over an instant messenger, but she was unable; the options were grayed out (although she was able to reclaim the land from the tenant- it just reverted to my name). I think I've run into this with my business alt as well, and I'm wondering how I can let my EMs handle deeding duties. (As you might have surmised, I have the 'transfer ownership' flag for my sims disabled, because I'm rental only.)

Is there a list of all EM abilities/limitations? I certainly haven't found it. I'd love to be able to delegate some of this stuff.

My searches through the KB have turned up pretty much the same thing you've found - the only documented thing I've found is that EMs cannot upload (or download) the RAW terrain files. I think they are prevented from changing the four terrain image files as well, but I'm not as sure about that.

Also, unless an EM is themselves a concierge customer, I'm pretty sure they won't get concierge support even if they're trying to do that on your behalf. With the possible exception of, they might be able to use the 800 number to get help on something serious, like sim crashing or sim not restarting. I don't know that for an absolute fact though.

I meant to have one of my EMs do some testing with me and an alt, to find out what could or could not be done wrt the selling / deeding / reclaimation of land, but we haven't gotten around to this yet. Like yours, my islands are rental only so the parcel transfer option is disabled.

-Atashi

don;t you have to be in the group to deed it.
With the proper permissions.

If your land is still owned by you, and you have not deeded it to a group, then I do not think the manager can deed it.

(I could be wrong)
I am an estate manager (have been for 2 different ppl)
and they always did the deed to group stuff so I am guessing on the member of the group with proper permissions thing.

I do know when a friend bought land on a private sim, the sim owner had to be invited into his group to deed it for him.

Not an estate manager specific solution, but you could deed everything to a group and give them the permission to sell the land which will allow them to selectively set land for sale to a specific avie, or buy and deed land to a tenant's group.

You'd still have to do the initial deeding though, as well as deal with plots that have been abandoned.

I can usually get answers I need from support..... use your support option from the web page then for search in the knowledge base type in Estate Manager that gave me all the answers I needed. I think location 2 is what your after.....
https://support.secondlife.com/ics/support/KBAnswer.asp?questionID=4010"]The Region/Estate window[/url]

EMs ARE allowed to call concierge phone support, but do not have access to the concierge tools on the web site.

Yes. The tenant invited my EM to her group as an officer, but once the land reverted back to me, any deeding options were grayed out.

Now... my EM COULD still set the land for sale and I asked her to try setting it for sale to anyone and then using the 'Buy for Group' option, but she's new at this and didn't want to risk it. (I couldn't talk her into it.) I don't know if 'Buy for Group' works for estate land, but it's a guess.

I just popped in world to check something with an alt who has EM rights on my estate. The EM can reclaim land (the button says 'abandon' but either way it ends up with the estate owner's name on it).

The EM can set the land for sale, on behalf of the estate owner. So the EM can use the land sales function and set it up for sale at whatever price, to anyone or to just one person, with or without objects.

But it looks like the EM *cannot* deed the land, because it's not theirs to deed. My first thought was the EM could sell the land to themselves for L$0 then deed it but without transfer enabled, the land cannot be deeded... otherwise the resident could just deed it themselves without any assistance required.

Looks like this is one of the things that EM's cannot do.

-Atashi

What normally happens is a resident will buy the land and then realize that their friends can't set the lot as their home location. Since 'transfer ownership' is disabled, I have to reclaim the land in order to deed it, and that means it always goes back into my name. If it were already in one of my land groups though, you're right, that would probably work.

EM;s can change the terrain images as I have done that myself

Sorry for the double post but I figured it out.

1. EM joins group or is invited to group as an Officer (must have group Ability of deeding group to land.)

2. EM reclaims land so it's back in Estate Owner's name.

3. EM Sets land for sale to themself at L$0

4. EM uses Buy Land For Group button.

5. Land goes directly into Group ownership of EM's active group.

If the resident is comfortable with it, skip step 1 and in step 3, have the EM set the land for sale to the resident themselves at L$0 and instruct the resident to buy for group. I haven't tested this but it *should* work.

Otherwise, the 5 steps I listed above do work, I just tried it.

-Atashi

I didn't really keep track, but wasn't that finally fixed a few months back? Just setting the land to a group instead of deeding it should work again now.

Still doesn't solve the larger problem, but it might make things a bit easier .

It was alleged to have been fixed but in fact is not true. Just a few weeks ago I did a thorough test using alts to determine what options require deeding, and found that very few things worked unless land was deeded. I have detailed all of the options that work for 'set-to-group' versus 'deeded-to-group' at the following article:
http://desperationisle.blogspot.com/2007/09/knowing-when-to-deed-your-land.html

Also, @Atashi, thanks for confirming my hunch about Buy For Group. =)

The EM can allow the reselling of land via the estate menu, that being required for the parcel owner to deed the land to a group. On estates where resell is normally not allowed the EM could meet with the parcel owner, allow reselling for a minute so he can deed the parcel to the group, then disable reselling again.

BTW, about the question in the title of this thread: the EM can't change the covenant and can't add or remove other EMs.

actually, a EM can change the 'allow transfer of land' flag on the estate temporarily to accomodate the land deeding.

Also as far as land sale not being allowed, check that the land that the EM is trying to sell currently belongs to the estate owner. If it's deeded to a group or person already, the only option is to reclaim the land and then sell it to themselves and then buy for group. An Estate Manager can only sell and deed land that is owned by the estate owner, or a group where they have appropriate group permissions to deed and sell land.

Whenever the issue of a resident needing to deed land to a group crops up, I just enable land transfers and let them do it themselves. Then disable it again once it's been deeded.

There is a JIRA issue on setting home on group land here:
http://jira.secondlife.com/browse/SVC-404

Hi there, Wildfire
I recently created an Estate Menu overview on the wiki - it might give you an idea of what Estate Managers Can or Cannot do:
wiki.secondlife.com/wiki/Estate_Menu

Otherwise you can hit ctrl + alt + v and bring up the Estate Menu (World > Region/Estate) and view some things an Estate Manager would do. Some things they are restricted on in the menu, are Uploading RAW Terrain, Baking Terrain, and Hiring/Firing new estate managers.

On a Parcel, they are able to..

-Manually Return Items
-Abandon Land to your Estate
-Sell Land from your Estate

They are not able to ban manually from someone's parcel on your covenant, but I am not completely sure of what the list of extra Estate Owner abilities are -- That list is all the abilities of an EM, so everything not on that list that EOs can do I guess would be the limitations >.<.

I hope I was of some help!

Thanks for posting that tutorial Joker. I've found my way around the estate tools through trial and error and experimenting, but my EMs are a bit more cautious than me, and worried about making mistakes. This tutorial will help them get acquainted with it.

There's still a few areas that are 'mysterious' to me, and maybe areas that the tutorial could be expanded (or could link to additional info). Specifically, the debug / get top scripts function -- it's great to get a listing of all the objects in the region that are scripted, and sort them by script time to see which ones are using the most time, but I have never found anything published that states expicitly what is 'good' and what is 'bad'. What level is a good cutoff for a warning, and what level is a good cutoff for removal?

-Atashi

Same here. Thanks for all the great info, folks!