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Alac Cortes
Registered User
Join date: 10 Nov 2007
Posts: 10
03-23-2008 13:39
okay, im not sure if i should post an error here because LL seems really uptight about basic members only using the Knowledge base for their tech support. This is my first post on the SL forums even though ive been a SL resident for a year now, bear with me :) i am going to post my question here so maybe someone will be able to help me. I cannot send my question into linden labs because im just a basic member and no offense to the "knowledge base" but a homeless man could give me better technical advice.

Whenever i try to log into second life it loads up to "connecting with region" and then crashes. its not the regions fault because this has been happening for three weeks now. i have not been able to log in for three weeks because of this extremely annoying error. i tried updating SL to the current version and it didnt fix the problem. ive tried completely uninstalling SL and reinstalling it but this did not fix the problem either. if check my internet connections and there is no problem there. So to really summerize, again, it just loads to "connecting with Region" and then crashes to my desktop. After Knowledge base provided no answers ive just been toying with the settings and preferences :P no luck

i would really appreciate anyone giving me advice that could help me in solving this problem so i can get back to enjoying Second Life
3Ring Binder
always smile
Join date: 8 Mar 2007
Posts: 15,028
03-23-2008 13:40
i can't help you with the crashing, but someone will be along shortly.

and you absolutely came to the right place for help. this is what RA is for, and i wish you luck in resolving your issues quickly.
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Annabelle Babii
Unholier than thou
Join date: 2 Jun 2007
Posts: 1,797
03-23-2008 13:43
From what I've seen video card drivers are the most common culprit in this.

Please post your system specs and also make sure your drivers are up to date.

oh - and welcome to the forum.
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Alac Cortes
Registered User
Join date: 10 Nov 2007
Posts: 10
03-23-2008 13:57
intel(R)
pentium(R) 4 CPU 3.00GHz
3.01 GHz, 1.00 GB of RAM
Annabelle Babii
Unholier than thou
Join date: 2 Jun 2007
Posts: 1,797
03-23-2008 13:58
video card make/model/ram?
OS type/version?
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Alac Cortes
Registered User
Join date: 10 Nov 2007
Posts: 10
03-23-2008 14:13
hm...have to excuse my ignorance, not very computer savy. Ill look for that information....
Annabelle Babii
Unholier than thou
Join date: 2 Jun 2007
Posts: 1,797
03-23-2008 14:21
From: Alac Cortes
hm...have to excuse my ignorance, not very computer savy. Ill look for that information....


No apologies needed. I only ask because these things help narrow down the cause.
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Alac Cortes
Registered User
Join date: 10 Nov 2007
Posts: 10
03-23-2008 14:24
alright.

Radeon 9800 series
manufacturer ATI Technologies Inc
Approx Total memory: 128.0

im not sure if this is all the information needed. the other stuff seemed irrelevant
Annabelle Babii
Unholier than thou
Join date: 2 Jun 2007
Posts: 1,797
03-23-2008 14:27
Operating system?
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bilbo99 Emu
Garrett's No.1 fan
Join date: 27 Oct 2006
Posts: 3,468
03-23-2008 14:30
From: Alac Cortes
alright.

Radeon 9800 series
manufacturer ATI Technologies Inc
Approx Total memory: 128.0

im not sure if this is all the information needed. the other stuff seemed irrelevant

Hello Alac, my Radeon 9550 was still working last time I checked but it's getting very close to the wire these days, hence my new PC. Have you installed the most recent genuine drivers from www.ati.com ?
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Alac Cortes
Registered User
Join date: 10 Nov 2007
Posts: 10
03-23-2008 14:32
From: Annabelle Babii
Operating system?


Microsoft Windows XP ?

From: bilbo99 Emu
Have you installed the most recent genuine drivers from www.ati.com ?

i dont believe i have
Annabelle Babii
Unholier than thou
Join date: 2 Jun 2007
Posts: 1,797
03-23-2008 14:35
Ok, if all drivers are up to date, it *should* be working. How often do you scan for malware? Often when I found I couldn't get in, some bug was using the memory SL wanted to use.
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Alac Cortes
Registered User
Join date: 10 Nov 2007
Posts: 10
03-23-2008 14:40
i did a scan with my Norton Anti Virus Scanner a few times and it detected no viruses
3Ring Binder
always smile
Join date: 8 Mar 2007
Posts: 15,028
03-23-2008 14:41
OS = mac or windows? which version?
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Alac Cortes
Registered User
Join date: 10 Nov 2007
Posts: 10
03-23-2008 14:42
From: 3Ring Binder
OS = mac or windows? which version?


windows
3Ring Binder
always smile
Join date: 8 Mar 2007
Posts: 15,028
03-23-2008 14:44
which version?
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Alac Cortes
Registered User
Join date: 10 Nov 2007
Posts: 10
03-23-2008 14:54
From: 3Ring Binder
which version?


Windows XP
SuezanneC Baskerville
Forums Rock!
Join date: 22 Dec 2003
Posts: 14,229
03-23-2008 14:59
Have you tried logging in from someone else's computer?

If you can take your computer over to someone else's house and try to log in from there that gives very useful diagnostic info.

Likewise if you can get someone else's computer over to your house to test that give useful info.

Have you turned your computer, modem, router, and other components off and let them sit for a minute and turned them back on?

The more information you provide about your system the easier it is to figure out what the problem might be.

All residents with forum access can use the forums to ask other users for support with any technical problem or other functional question regarding using Second Life. The Knowledge Base is full of useful information. The Knowledge Base is one of the places where the people that answer questions here get info from. Other sources are the SL wiki and hands on experience in SL.
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Alac Cortes
Registered User
Join date: 10 Nov 2007
Posts: 10
03-23-2008 15:05
From: SuezanneC Baskerville
Have you tried logging in from someone else's computer?

If you can take your computer over to someone else's house and try to log in from there that gives very useful diagnostic info.

Likewise if you can get someone else's computer over to your house to test that give useful info.

Have you turned your computer, modem, router, and other components off and let them sit for a minute and turned them back on?

The more information you provide about your system the easier it is to figure out what the problem might be.

All residents with forum access can use the forums to ask other users for support with any technical problem or other functional question regarding using Second Life. The Knowledge Base is full of useful information. The Knowledge Base is one of the places where the people that answer questions here get info from. Other sources are the SL wiki and hands on experience in SL.



ive tried restarting the modem and letting it sit for a while...but i have not tried using SL on a second computer. im not sure if it has the right specs for SL...but ill give it a try and report back
Ann Launay
Neko-licious™
Join date: 8 Aug 2006
Posts: 7,893
03-23-2008 15:06
From: Alac Cortes
i did a scan with my Norton Anti Virus Scanner a few times and it detected no viruses

I don't know if this is relevant in your case, but Norton has been known to cause some problems with SL.
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Alac Cortes
Registered User
Join date: 10 Nov 2007
Posts: 10
03-23-2008 15:54
alright it worked on a different computer in my home. just lags alot of that computer...ran perfectly on this one.

And ive had Norton Anti Virus and SL together for about a year now and they have never caused a problem before
Ray Musketeer
Registered User
Join date: 22 Oct 2005
Posts: 418
03-23-2008 16:31
kk,
if you havn't already go to secondlife,pcom support page follow links to ati radeon for updated video card drivers, make sure update soundblaster, direct x, quicktime. Make sure you don't have multiple firewalls.

De-fragging the hard drive helpful as well.*(if the first time be prepared for it to take a while)
run a registry cleaner several free ones available (we use eusing its free :-))
You might try Trend Micro online virus scanner and spybot to rid of data miners and or viruses.
if two or more puters on same system be sure to have differents ports for each, port can be enterred in the netwoek tab of preferences; 13001 and above good ports to use.
be sure to clear cache on network tab before each log in, clear temp internet files & cookies as well.
What kind Internet connection do you have?
and your disk cache max it to the 1000 allowable.
Make sl trusted site in modem, firewalls, and or virus protection used.
sure a few other things but this is a good start. GL