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Problem With Buying Lindens

Sunny Greymoon
Registered User
Join date: 19 Aug 2009
Posts: 39
10-29-2009 12:32
Question - I'm sure this one has been asked many times, however I can' seem to find the answer.. I bought lindens this morning - through the SL website (not inworld) however I haven't received them yet, I did get an email saying I bought them, they have not been added to my account however - how long will this take? Should I be worried?
Rhonda Huntress
Kitteh Herder
Join date: 21 Dec 2008
Posts: 1,823
10-29-2009 12:52
It usually takes no ore than 30 seconds to hit your in world account. If you are looking at your account page on the web site, be sure to refresh the page.

If you are buying through the Xstreet page, it may take several hours from the time you received the Paypal confirmation until the money is delivered. This is only for the first time you use a card; any later transactions are almost instant.
DanielRavenNest Noe
Registered User
Join date: 26 Oct 2006
Posts: 1,076
10-29-2009 13:20
Also note that sometimes the balance on your in-world screen will not update automatically. This is due to the general problem of SL uses imperfect communications between their server and your PC. Many other problems
(like cloud avatars failing to rez) can be traced to this root cause.

The balance on your account web page is (to my knowledge) always correct because it draws directly from their financial database.
Sunny Greymoon
Registered User
Join date: 19 Aug 2009
Posts: 39
10-29-2009 13:23
Its not showing up either place - on my 'community' home (account) page or in world - and yet I got an email saying I bought lindens - I dont' understand it. I don't even know how to go about finding out what happened lol.
Chokolate Latte
Registered User
Join date: 22 Dec 2007
Posts: 145
10-29-2009 13:27
Are you sure you purchased Lindens on your account and not US$ to your funds? Check your account summary page to see if a US Dollar balance.
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nikita Jefferson
Registered User
Join date: 12 Dec 2007
Posts: 229
10-29-2009 14:36
If you bought Lindens on the website,they show up immediately on your account linden total.
I have learned to buy small amounts at a time after having the same problem and then having to send in a ticket to report i did not receive lindens i bought.
I know they update on your account right away because i always buy $50 US at a time and check right away if i received them.
I use paypal by the way,
If you have documentation of payment submit a ticket to support
Darkness Anubis
Registered User
Join date: 14 Jun 2004
Posts: 1,628
10-29-2009 14:50
If you did a limit buy instead of a market buy on lindex it could take from a few hours to a few days to never depending at which rate you chose to buy. IF you did this and wich to change to a more timely rate you can go into your transaction history and cancel the existing one and then relist.
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Sunny Greymoon
Registered User
Join date: 19 Aug 2009
Posts: 39
10-29-2009 17:53
From: Chokolate Latte
Are you sure you purchased Lindens on your account and not US$ to your funds? Check your account summary page to see if a US Dollar balance.



Nope - it was lindens i purchased using my credit card -- there is no us dollar balance.

When I go to 'linden exchange' and click on manage and then 'transaction history' it DOES NOT show up under there -- however if I go to my account and click on 'account history' it says :

10/29/2009 05:45:39 Customer Payment ($20.30) $0.00
10/29/2009 05:45:39 LindeX Currency Buy $20.30 $20.30


Which is just what it says for every other time I did this exact same thing - I don't undersstand it.
Darkness Anubis
Registered User
Join date: 14 Jun 2004
Posts: 1,628
10-29-2009 17:54
From: Sunny Greymoon
Nope - it was lindens i purchased using my credit card -- there is no us dollar balance.

When I go to 'linden exchange' and click on manage and then 'transaction history' it DOES NOT show up under there -- however if I go to my account and click on 'account history' it says :

10/29/2009 05:45:39 Customer Payment ($20.30) $0.00
10/29/2009 05:45:39 LindeX Currency Buy $20.30 $20.30


Which is just what it says for every other time I did this exact same thing - I don't undersstand it.


I'd be contacting LL billing and seeing if I couldnt sort the SNFU at that point
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Sunny Greymoon
Registered User
Join date: 19 Aug 2009
Posts: 39
10-29-2009 18:28
Ok - did a live chat session and got my lindens!! Thank God for Live Chat!