Second Life Forums Archive - Help! - connecting to SL (McAfee Users)

Evangeline Arcadia

Registered User

Join date: 2 Dec 2006

Posts: 87

07-15-2008 05:46

I haven't been able to log in to SL today (had trouble last night too, managed it a couple of times but then couldn't tp anyway and kept being able to not move). SL appears to be connecting but when it gets to 'Waiting for region handshake' it fails and I get a message saying

"There may be a problem with your internet connection or Second Life Servers".

I submitted a ticket in the Support Portal, and the response was that this means Sl is having trouble connection because of problems at my end. I have not just updated SL nor have I changed any Firewall setting. The advice I was given was

" 1. Open the Personal Firewall and navigate to Internet Applications.
2. Click on any listing(s) for Second Life and choose Delete Application Rule on the lower right.
3. Click on New Allowed Application underneath the program list, and navigate to C

rogram FilesSecondLifeSecondlife.exe".

Well first off I can't even find that exact option (Delet Application Rule) anywhere in my McAfee Security Center (If anyone can give me directions I would be grateful!). I have 'Configure>Internet & Network> Firewall Protection >Advanced nowhere in there does it list any applications. Secondly SL is listed as a trusted program with full access.

I would really apprecate some help if anyone knows what might solve the problem. I'm at a loss what to do and getting pretty fed up with it!

Briana Dawson

Attach to Mouth

Join date: 23 Sep 2003

Posts: 5,855

07-15-2008 05:55

Have you turned off McAfee or your firewalll completely and tried to log into SL?

Also, try unplugging your router. That fixes all kinds of ails.

_____________________

WooT
------------------------------

http://www.secondcitizen.net/Forum/

Qie Niangao

Coin-operated

Join date: 24 May 2006

Posts: 7,138

07-15-2008 07:35

From: Briana Dawson

Also, try unplugging your router. That fixes all kinds of ails.

Especially if you don't plug it back in.

_____________________

Archived for Your Protection

Ann Launay

Neko-licious™

Join date: 8 Aug 2006

Posts: 7,893

07-15-2008 07:43

McAfee caused all kinds of SL/WoW issues for me when I had it...I switched to Kaspersky and, not only did the connection issues cease, my framerates improved.

_____________________

~Now Trout Re-Re-Re-Certified!~

From: someone

I am bumping you to an 8.5 on the Official Trout Measuring Instrument of Sluttiness. You are an enigma - on the one hand a sweet, gentle, intelligent woman who we would like to wrap up in our arms and protect, and on the other, a temptress to whom we would like to do all sorts of unmentionable things.

Congratulations and shame on you! You are a bit of a slut.

Tabliopa Underwood

Registered User

Join date: 6 Aug 2007

Posts: 719

07-15-2008 09:54

Same. McAfee causes me alsorts of problems. I turn it off while using SL. Just leave my firewall on is all.

Amity Slade

Registered User

Join date: 14 Feb 2007

Posts: 2,183

07-15-2008 12:44

From: Evangeline Arcadia

I submitted a ticket in the Support Portal, and the response was that this means Sl is having trouble connection because of problems at my end. I have not just updated SL nor have I changed any Firewall setting. The advice I was given was

" 1. Open the Personal Firewall and navigate to Internet Applications.
2. Click on any listing(s) for Second Life and choose Delete Application Rule on the lower right.
3. Click on New Allowed Application underneath the program list, and navigate to C

rogram FilesSecondLifeSecondlife.exe".

Don't assume that the answer to the support ticket gave you the correct answer. It is an automated response that no live person at Linden Lab has reviewed.

Buckaroo Mu

Alpha Geek

Join date: 17 Oct 2006

Posts: 106

07-15-2008 13:54

Generic note for any users of McAfee or Norton/Symantec Antivirus - if you have Real-Time Scanning enabled, make sure you EXCLUDE your cache folder (you can find out where it is by going to Edit->Preferences->Network) from scanning. If you don't, your SL experience will suck, period. This was discovered waaaaay back when the very first First Look viewer was released with the new caching system (that is now in every supported release client), and hasn't been documented/promoted as well as it should have been.

Isablan Neva

Mystic

Join date: 27 Nov 2004

Posts: 2,907

07-15-2008 13:57

From: Buckaroo Mu

Generic note for any users of McAfee or Norton/Symantec Antivirus - if you have Real-Time Scanning enabled, make sure you EXCLUDE your cache folder (you can find out where it is by going to Edit->Preferences->Network) from scanning. If you don't, your SL experience will suck, period. This was discovered waaaaay back when the very first First Look viewer was released with the new caching system (that is now in every supported release client), and hasn't been documented/promoted as well as it should have been.

Or better yet, dump Norton/McAfee and get an antivirus that won't bloat your system to a halt.

Kaspersky and NOD32 are both reputed to be good - I personally use NOD32 and would toss my computer into the trash before I would go back to Norton.

_____________________

http://slurl.com/secondlife/TheBotanicalGardens/207/30/420/

Briana Dawson

Attach to Mouth

Join date: 23 Sep 2003

Posts: 5,855

07-15-2008 14:05

From: Buckaroo Mu

Generic note for any users of McAfee or Norton/Symantec Antivirus - if you have Real-Time Scanning enabled, make sure you EXCLUDE your cache folder (you can find out where it is by going to Edit->Preferences->Network) from scanning. If you don't, your SL experience will suck, period. This was discovered waaaaay back when the very first First Look viewer was released with the new caching system (that is now in every supported release client), and hasn't been documented/promoted as well as it should have been.

ZOMG Excellent advice Buckaroo!

Thanks a ton!

_____________________

WooT
------------------------------

http://www.secondcitizen.net/Forum/

Tabliopa Underwood

Registered User

Join date: 6 Aug 2007

Posts: 719

07-15-2008 20:25

From: Buckaroo Mu

Generic note for any users of McAfee or Norton/Symantec Antivirus - if you have Real-Time Scanning enabled, make sure you EXCLUDE your cache folder (you can find out where it is by going to Edit->Preferences->Network) from scanning. ...

kool thanks !!! /me loves you too =)

Help! - connecting to SL (McAfee Users)
Evangeline Arcadia Registered User Join date: 2 Dec 2006 Posts: 87	07-15-2008 05:46 I haven't been able to log in to SL today (had trouble last night too, managed it a couple of times but then couldn't tp anyway and kept being able to not move). SL appears to be connecting but when it gets to 'Waiting for region handshake' it fails and I get a message saying "There may be a problem with your internet connection or Second Life Servers". I submitted a ticket in the Support Portal, and the response was that this means Sl is having trouble connection because of problems at my end. I have not just updated SL nor have I changed any Firewall setting. The advice I was given was " 1. Open the Personal Firewall and navigate to Internet Applications. 2. Click on any listing(s) for Second Life and choose Delete Application Rule on the lower right. 3. Click on New Allowed Application underneath the program list, and navigate to Crogram FilesSecondLifeSecondlife.exe". Well first off I can't even find that exact option (Delet Application Rule) anywhere in my McAfee Security Center (If anyone can give me directions I would be grateful!). I have 'Configure>Internet & Network> Firewall Protection >Advanced nowhere in there does it list any applications. Secondly SL is listed as a trusted program with full access. I would really apprecate some help if anyone knows what might solve the problem. I'm at a loss what to do and getting pretty fed up with it!
Briana Dawson Attach to Mouth Join date: 23 Sep 2003 Posts: 5,855	07-15-2008 05:55 Have you turned off McAfee or your firewalll completely and tried to log into SL? Also, try unplugging your router. That fixes all kinds of ails. _____________________ WooT ------------------------------ http://www.secondcitizen.net/Forum/
Qie Niangao Coin-operated Join date: 24 May 2006 Posts: 7,138	07-15-2008 07:35 From: Briana Dawson Also, try unplugging your router. That fixes all kinds of ails. Especially if you don't plug it back in. _____________________ Archived for Your Protection
Ann Launay Neko-licious™ Join date: 8 Aug 2006 Posts: 7,893	07-15-2008 07:43 McAfee caused all kinds of SL/WoW issues for me when I had it...I switched to Kaspersky and, not only did the connection issues cease, my framerates improved. _____________________ ~Now Trout Re-Re-Re-Certified!~ From: someone I am bumping you to an 8.5 on the Official Trout Measuring Instrument of Sluttiness. You are an enigma - on the one hand a sweet, gentle, intelligent woman who we would like to wrap up in our arms and protect, and on the other, a temptress to whom we would like to do all sorts of unmentionable things. Congratulations and shame on you! You are a bit of a slut.
Tabliopa Underwood Registered User Join date: 6 Aug 2007 Posts: 719	07-15-2008 09:54 Same. McAfee causes me alsorts of problems. I turn it off while using SL. Just leave my firewall on is all.
Amity Slade Registered User Join date: 14 Feb 2007 Posts: 2,183	07-15-2008 12:44 From: Evangeline Arcadia I submitted a ticket in the Support Portal, and the response was that this means Sl is having trouble connection because of problems at my end. I have not just updated SL nor have I changed any Firewall setting. The advice I was given was " 1. Open the Personal Firewall and navigate to Internet Applications. 2. Click on any listing(s) for Second Life and choose Delete Application Rule on the lower right. 3. Click on New Allowed Application underneath the program list, and navigate to Crogram FilesSecondLifeSecondlife.exe". Don't assume that the answer to the support ticket gave you the correct answer. It is an automated response that no live person at Linden Lab has reviewed.
Buckaroo Mu Alpha Geek Join date: 17 Oct 2006 Posts: 106	07-15-2008 13:54 Generic note for any users of McAfee or Norton/Symantec Antivirus - if you have Real-Time Scanning enabled, make sure you EXCLUDE your cache folder (you can find out where it is by going to Edit->Preferences->Network) from scanning. If you don't, your SL experience will suck, period. This was discovered waaaaay back when the very first First Look viewer was released with the new caching system (that is now in every supported release client), and hasn't been documented/promoted as well as it should have been.
Isablan Neva Mystic Join date: 27 Nov 2004 Posts: 2,907	07-15-2008 13:57 From: Buckaroo Mu Generic note for any users of McAfee or Norton/Symantec Antivirus - if you have Real-Time Scanning enabled, make sure you EXCLUDE your cache folder (you can find out where it is by going to Edit->Preferences->Network) from scanning. If you don't, your SL experience will suck, period. This was discovered waaaaay back when the very first First Look viewer was released with the new caching system (that is now in every supported release client), and hasn't been documented/promoted as well as it should have been. Or better yet, dump Norton/McAfee and get an antivirus that won't bloat your system to a halt. Kaspersky and NOD32 are both reputed to be good - I personally use NOD32 and would toss my computer into the trash before I would go back to Norton. _____________________ http://slurl.com/secondlife/TheBotanicalGardens/207/30/420/
Briana Dawson Attach to Mouth Join date: 23 Sep 2003 Posts: 5,855	07-15-2008 14:05 From: Buckaroo Mu Generic note for any users of McAfee or Norton/Symantec Antivirus - if you have Real-Time Scanning enabled, make sure you EXCLUDE your cache folder (you can find out where it is by going to Edit->Preferences->Network) from scanning. If you don't, your SL experience will suck, period. This was discovered waaaaay back when the very first First Look viewer was released with the new caching system (that is now in every supported release client), and hasn't been documented/promoted as well as it should have been. ZOMG Excellent advice Buckaroo! Thanks a ton! _____________________ WooT ------------------------------ http://www.secondcitizen.net/Forum/
Tabliopa Underwood Registered User Join date: 6 Aug 2007 Posts: 719	07-15-2008 20:25 From: Buckaroo Mu Generic note for any users of McAfee or Norton/Symantec Antivirus - if you have Real-Time Scanning enabled, make sure you EXCLUDE your cache folder (you can find out where it is by going to Edit->Preferences->Network) from scanning. ... kool thanks !!! /me loves you too =)

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Help! - connecting to SL (McAfee Users)