Second Life Forums Archive

Eereena Kira

Registered User

Join date: 26 Jun 2009

Posts: 3

07-01-2009 16:33

How long does it usually take the client to register payment info on file?

The website says I have it, but it's been 30 minutes, and I still don't have it in world.

DanielRavenNest Noe

Registered User

Join date: 26 Oct 2006

Posts: 1,076

07-01-2009 16:38

Sometimes it never does show, so you can do one of two things,
file a support ticket for them to kick the database, or make a minimal purchase of L$.

Raudf Fox

(ra-ow-th)

Join date: 25 Feb 2005

Posts: 5,119

07-01-2009 16:38

I honestly wouldn't know, because I've recently put my payment info in for both my alts and it's never show up as Payment Info on File for them, one of them having had the info from my old card for the longest time and it never showed up.

Edit: I'm about to go with a chat to get it fixed for them. Gahhh.

_____________________

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LittleMe Jewell

...........

Join date: 8 Oct 2007

Posts: 11,319

07-01-2009 17:16

Seems like it has been a bug for a while. Payment Info On File never shows anymore - the status simply changes to Payment Info Used when that finally applies.

_____________________

♥♥♥
-Lil

Why do you sit there looking like an envelope without any address on it?
~Mark Twain~

Optimism is denial, so face the facts and move on.
♥♥♥
Lil's Yard Sale / Inventory Cleanout: http://slurl.com/secondlife/Triggerfish/52/27/22
.
http://www.flickr.com/photos/littleme_jewell

Jannae Karas

Just Looking

Join date: 10 Mar 2007

Posts: 1,516

07-01-2009 17:20

From: LittleMe Jewell

Seems like it has been a bug for a while. Payment Info On File never shows anymore - the status simply changes to Payment Info Used when that finally applies.

Actually, my sister forced the issue by submitting a ticket. On principle, she declined to buy some L$ just to get the thing to work. She needed access to AO land to keep her job as a security type person, and although she age verified, that didn't work either.

Whole damned system is screwed up and buggy.

_____________________

Taller Than
I Imagined,
nicer than yesterday.

Eereena Kira

Registered User

Join date: 26 Jun 2009

Posts: 3

07-01-2009 19:04

I can't submit a ticket with a basic account, but I can't upgrade my account without buying $L...

So in other words, you HAVE to buy $L to get payment info on file?

Milla Janick

Empress Of The Universe

Join date: 2 Jan 2008

Posts: 3,075

07-01-2009 19:13

Basic accounts can submit tickets. Go to submit a ticket on the support page and it'll give you instructions. Basic accounts are restricted to entering one type of ticket, if you change it to something else, it will be closed automatically.

I put in a ticket for this with one account, and in details wrote that payment information I entered on the web page wasn't being reflected in-world. They fixed it pretty quickly.

_____________________

http://www.avatarsunited.com/avatars/milla-janick
All those moments will be lost in time... like tears in rain...

Jannae Karas

Just Looking

Join date: 10 Mar 2007

Posts: 1,516

07-01-2009 19:54

From: Milla Janick

Basic accounts can submit tickets. Go to submit a ticket on the support page and it'll give you instructions. Basic accounts are restricted to entering one type of ticket, if you change it to something else, it will be closed automatically.

I put in a ticket for this with one account, and in details wrote that payment information I entered on the web page wasn't being reflected in-world. They fixed it pretty quickly.

What she said.

_____________________

Taller Than
I Imagined,
nicer than yesterday.

Clarissa Lowell

Gone. G'bye.

Join date: 10 Apr 2006

Posts: 3,020

07-02-2009 02:24

Give it at least a day.

(Also depending what you mean by payment info. Some types will not show up in your in-world profile, until you install 1.23.)

_____________________

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Eereena Kira Registered User Join date: 26 Jun 2009 Posts: 3	07-01-2009 16:33 How long does it usually take the client to register payment info on file? The website says I have it, but it's been 30 minutes, and I still don't have it in world.
DanielRavenNest Noe Registered User Join date: 26 Oct 2006 Posts: 1,076	07-01-2009 16:38 Sometimes it never does show, so you can do one of two things, file a support ticket for them to kick the database, or make a minimal purchase of L$.
Raudf Fox (ra-ow-th) Join date: 25 Feb 2005 Posts: 5,119	07-01-2009 16:38 I honestly wouldn't know, because I've recently put my payment info in for both my alts and it's never show up as Payment Info on File for them, one of them having had the info from my old card for the longest time and it never showed up. Edit: I'm about to go with a chat to get it fixed for them. Gahhh. _____________________ DiamonX Studios, the place of the Victorian Times series of gowns and dresses - Located at http://slurl.com/secondlife/Fushida/224/176 Want more attachment points for your avatar's wearing pleasure? Then please vote for https://jira.secondlife.com/browse/VWR-1065?
LittleMe Jewell ........... Join date: 8 Oct 2007 Posts: 11,319	07-01-2009 17:16 Seems like it has been a bug for a while. Payment Info On File never shows anymore - the status simply changes to Payment Info Used when that finally applies. _____________________ ♥♥♥ -Lil Why do you sit there looking like an envelope without any address on it? ~Mark Twain~ Optimism is denial, so face the facts and move on. ♥♥♥ Lil's Yard Sale / Inventory Cleanout: http://slurl.com/secondlife/Triggerfish/52/27/22 . http://www.flickr.com/photos/littleme_jewell
Jannae Karas Just Looking Join date: 10 Mar 2007 Posts: 1,516	07-01-2009 17:20 From: LittleMe Jewell Seems like it has been a bug for a while. Payment Info On File never shows anymore - the status simply changes to Payment Info Used when that finally applies. Actually, my sister forced the issue by submitting a ticket. On principle, she declined to buy some L$ just to get the thing to work. She needed access to AO land to keep her job as a security type person, and although she age verified, that didn't work either. Whole damned system is screwed up and buggy. _____________________ Taller Than I Imagined, nicer than yesterday.
Eereena Kira Registered User Join date: 26 Jun 2009 Posts: 3	07-01-2009 19:04 I can't submit a ticket with a basic account, but I can't upgrade my account without buying $L... So in other words, you HAVE to buy $L to get payment info on file?
Milla Janick Empress Of The Universe Join date: 2 Jan 2008 Posts: 3,075	07-01-2009 19:13 Basic accounts can submit tickets. Go to submit a ticket on the support page and it'll give you instructions. Basic accounts are restricted to entering one type of ticket, if you change it to something else, it will be closed automatically. I put in a ticket for this with one account, and in details wrote that payment information I entered on the web page wasn't being reflected in-world. They fixed it pretty quickly. _____________________ http://www.avatarsunited.com/avatars/milla-janick All those moments will be lost in time... like tears in rain...
Jannae Karas Just Looking Join date: 10 Mar 2007 Posts: 1,516	07-01-2009 19:54 From: Milla Janick Basic accounts can submit tickets. Go to submit a ticket on the support page and it'll give you instructions. Basic accounts are restricted to entering one type of ticket, if you change it to something else, it will be closed automatically. I put in a ticket for this with one account, and in details wrote that payment information I entered on the web page wasn't being reflected in-world. They fixed it pretty quickly. What she said. _____________________ Taller Than I Imagined, nicer than yesterday.
Clarissa Lowell Gone. G'bye. Join date: 10 Apr 2006 Posts: 3,020	07-02-2009 02:24 Give it at least a day. (Also depending what you mean by payment info. Some types will not show up in your in-world profile, until you install 1.23.) _____________________