Hi. Can someone help me out here?
I tried to install the beta test grid earlier today, and it gave me a message which said something like, "You already have secondlife installed would you like to install anyway? Yes/No"
I thought it odd as while I did have secondlife installed, I did *not* have second life beta installed. So I wondered why it would ask me if I wanted to overwrite a different second life version........I clicked yes, and gave the beta test grid permission to install over the secondlife which was already on my machine (Which was the SL Live grid). Big mistake.
Now I can not get the second life Live client back for the life of me.
I have been through 3 live help chats with Lindens and nothing has worked.
>>>Things I have tried
1. Uninstalling, reinstalling
2. Uninstalling, deleting cache, rebooting, reinstalling
-deleted cache from both IE files as well as AppData>Secondlife>Cache
3. Reinstalled twice in a row so that it asked if I wanted to install over current installation.
4. Installed in a different folder than "program files>Secondlife"
Nothing has worked. And yes, I am downloading the correct (live) viewer from the Download page.
The most intriguing thing is on my SL sign in screen, under "Help>About Secondlife" the version numbers match up with that of the LIVE grid. But when I log in im sent to the beta test grid, and the log in screen is that of the test grid`s. It`s as if the beta and live grid made babies.
Any ideas?
My OS is windows vista.
This is very unusual!
Thanks
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Help. The beta Grid ruined my SLife. |
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Jesseaitui Petion
king of polynesia :P
Join date: 2 Jan 2006
Posts: 2,175
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10-22-2008 03:49
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Qie Niangao
Coin-operated
Join date: 24 May 2006
Posts: 7,138
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10-22-2008 03:55
So... what happens when you try to run it? And how do you run it, exactly: from some shortcut (which might be pointed to never-never-land now), or directly from the executable in the install directory?
EDIT: Oh, now I understand what you said about ending up on the wrong grid. Still would like to know how you're running it... I suspect a command-line argument for the grid is somehow in a shortcut... but that wouldn't happen if you're not running from a shortcut. |
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Jesseaitui Petion
king of polynesia :P
Join date: 2 Jan 2006
Posts: 2,175
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10-22-2008 04:00
So... what happens when you try to run it? And how do you run it, exactly: from some shortcut (which might be pointed to never-never-land now), or directly from the executable in the install directory? That`s what it seems like. I have tried running it from both the new desktop shortcut, and program files. Some things I have noticed: 1. Both shortcuts (The one on my desktop and the one in program files) both say they were created today, the 22nd. Which is correct. 2. (however,) The SL app located in program files that the shortcuts are pointing to, says it was created on the 14th, several days ago. Must have been when I updated my viewer. If I deleted SL from my system numerous times, and did a clean re-install (or so I thought), why is it installing something from the 14th, when today is the 22nd? I think this has to do with the issue. But it is so odd it is bringing up a test grid.. _____________________
a i t u i // Tattoo & Fashion House
http://slurl.com/secondlife/Aitui/127/128/41 |
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Qie Niangao
Coin-operated
Join date: 24 May 2006
Posts: 7,138
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10-22-2008 04:05
So, if the properties of the shortcut show a "--grid Aditi" command line parameter, that would do it. (Agni is the normal grid, which you get by default.) But how Vista got stuck with an old shortcut command line would be a mystery... If there's no such command line parameter... have to figure out where Vista is getting the idea that it should still connect to the wrong place.
EDIT: Allegedly there's a file, "app_settings/cmd_line.xml" somewhere, that can hold those command lines... perhaps it didn't get overwritten in all the re-installing. |
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Jesseaitui Petion
king of polynesia :P
Join date: 2 Jan 2006
Posts: 2,175
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10-22-2008 04:09
So, if the properties of the shortcut show a "--grid Aditi" command line parameter, that would do it. (Agni is the normal grid, which you get by default.) But how Vista got stuck with an old shortcut command line would be a mystery... If there's no such command line parameter... have to figure out where Vista is getting the idea that it should still connect to the wrong place. This is the target the shortcut points to: "C:\Program Files\SecondLife\SecondLife.exe" --channel "Second Life Release" Do you have any idea how I could purge any and every second life application file(s) from my computer? Thanks for your help! _____________________
a i t u i // Tattoo & Fashion House
http://slurl.com/secondlife/Aitui/127/128/41 |
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Kit Namanari
Let's pretend...
Join date: 14 Oct 2006
Posts: 126
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10-22-2008 04:09
Try this:
At the login screen press: CTRL-SHIFT-G This will add a drop down menu next to the Login button. The menu contains a list of grids. Select Agni (the live grid) and try logging in that way. Also verify that you are using 1.21.6 version. The beta grid is Aditi. http://blog.secondlife.com/2008/05/25/reintroducing-the-preview-grid-aditi/ _____________________
我 看见 我 忘记。我 听见 我 记住。我 做 我 了解。
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Jesseaitui Petion
king of polynesia :P
Join date: 2 Jan 2006
Posts: 2,175
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10-22-2008 04:11
Try this: At the login screen press: CTRL-SHIFT-G This will add a drop down menu next to the Login button. The menu contains a list of grids. Select Agni (the live grid) and try logging in that way. Also verify that you are using 1.21.6 version. The beta grid is Aditi. http://blog.secondlife.com/2008/05/25/reintroducing-the-preview-grid-aditi/ Mary me. THANK YOU!!! And ty as well Qie, I appreciate it! _____________________
a i t u i // Tattoo & Fashion House
http://slurl.com/secondlife/Aitui/127/128/41 |
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Aeslyn Dae
over and out
Join date: 12 Jul 2007
Posts: 453
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10-22-2008 05:05
I suppose it'd be too obvious to call them "Live Grid" and "Beta Grid" for clarity, instead of all this Aditi, Agni business.
-- Aes |
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SuezanneC Baskerville
Forums Rock!
Join date: 22 Dec 2003
Posts: 14,229
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10-22-2008 05:16
Well, if they were to rename Aditi, would it be Beta Grid or Preview Grid?
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So long to these forums, the vBulletin forums that used to be at forums.secondlife.com. I will miss them. I can be found on the web by searching for "SuezanneC Baskerville", or go to http://www.google.com/profiles/suezanne - http://lindenlab.tribe.net/ created on 11/19/03. Members: Ben, Catherine, Colin, Cory, Dan, Doug, Jim, Philip, Phoenix, Richard, Robin, and Ryan - |
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Ralektra Breda
Template Painter
Join date: 7 Apr 2008
Posts: 1,875
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10-22-2008 05:58
it's amazing that 2 live chat helpers couldn't help with that
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Cristalle Karami
Lady of the House
Join date: 4 Dec 2006
Posts: 6,222
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10-22-2008 07:40
Re: grid names, there are 20+ grids with different names, but only 2 are accessible to us. Sure, they could use "Live" or "Main" and "Beta" but where would the fun be in that?
 I'm sure there is a method to the madness._____________________
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Jesseaitui Petion
king of polynesia :P
Join date: 2 Jan 2006
Posts: 2,175
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10-22-2008 14:55
it's amazing that 2 live chat helpers couldn't help with that I know. And the sad thing is each chat took about 45 minutes. Next time, I will just come here. I have had more problems solved quickly in RA than I have had with Live Chat. The percentage of my live chat Q`s go unsolved. _____________________
a i t u i // Tattoo & Fashion House
http://slurl.com/secondlife/Aitui/127/128/41 |
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Hank Ramos
Lifetime Scripter
Join date: 15 Nov 2003
Posts: 2,328
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10-22-2008 17:21
My question would be...why didn't Linden Lab support catch this?
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Rhaorth Antonelli
Registered User
Join date: 15 Apr 2006
Posts: 7,425
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10-22-2008 17:25
the live chat probably thought that the person tried that and it did not work, or misunderstood the situation
at first I thought that the OP meant that SL would not run, then when they said ty for the suggestion about choosing which grid, then I understood the situation IF i had been the live help, I would have asked questions that would confirm to me, if it was a specific situation or something else. Oh well _____________________
Morpheus Linden: But then I change avs pretty often too, so often, I look nothing like my avatar.  They are taking away the forums... it could be worse, they could be taking away the forums AND Second Life... |
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Jesseaitui Petion
king of polynesia :P
Join date: 2 Jan 2006
Posts: 2,175
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10-22-2008 17:39
the live chat probably thought that the person tried that and it did not work, or misunderstood the situation at first I thought that the OP meant that SL would not run, then when they said ty for the suggestion about choosing which grid, then I understood the situation IF i had been the live help, I would have asked questions that would confirm to me, if it was a specific situation or something else. Oh well SL Live grid would not run. Whenever I tried to boot up the SL Live grid, it kept forcing me onto the beta test grid even though I had uninstalled that one. Live help knew exactly my issue and just kept saying it was weird and to clear cache, uninstall, reinstall, etc. The fix was simple. They should have told me how to bring up the drop down menu so I could switch between grids. _____________________
a i t u i // Tattoo & Fashion House
http://slurl.com/secondlife/Aitui/127/128/41 |
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FD Spark
Prim & Texture Doodler
Join date: 30 Oct 2006
Posts: 4,697
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10-22-2008 18:43
Last time I tried to use beta version things quit working I could get pass
login screen. Removing the beta version corrected the problem for me. Usually in most cases clear cache, reinstall or relog works but not always, I am not sure why but I think it has to do with what went wrong. _____________________
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Rhaorth Antonelli
Registered User
Join date: 15 Apr 2006
Posts: 7,425
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10-23-2008 00:21
SL Live grid would not run. Whenever I tried to boot up the SL Live grid, it kept forcing me onto the beta test grid even though I had uninstalled that one. Live help knew exactly my issue and just kept saying it was weird and to clear cache, uninstall, reinstall, etc. The fix was simple. They should have told me how to bring up the drop down menu so I could switch between grids. then there is no excuse, they should have helped you, should have understood exactly what your problem was... in the end it worked out, you got it working (maybe submit a ticket, and state that you spoke to so and so, and they were unable to assit you with this specific problem and educate them on what the solution was) your support history on the site will have a log of the chats so you can be sure which lindens did not know the answer SL Live grid would not run. Whenever I tried to boot up the SL Live grid, it kept forcing me onto the beta test grid even though I had uninstalled that one. and for the record, worded like that, it sounds like you had it set to go to the live grid but it kept putting you to the beta (and I too would not have thought about the drop down list, because your wording sounds like that option was already pointing to the right grid) _____________________
Morpheus Linden: But then I change avs pretty often too, so often, I look nothing like my avatar. They are taking away the forums... it could be worse, they could be taking away the forums AND Second Life... |
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Jesseaitui Petion
king of polynesia :P
Join date: 2 Jan 2006
Posts: 2,175
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10-23-2008 00:40
and for the record, worded like that, it sounds like you had it set to go to the live grid but it kept putting you to the beta (and I too would not have thought about the drop down list, because your wording sounds like that option was already pointing to the right grid) I didn`t even have a drop-down menu. I just had a "log on" button, never seen the drop down menu up until this poster told me to do the ctrl+shift+G thing, or whatever the combination was. One of the live chat helpers asked "What does it say on the drop down menu?" and i replied, "Drop down menu? There is no drop down menu" and she did not say anything _____________________
a i t u i // Tattoo & Fashion House
http://slurl.com/secondlife/Aitui/127/128/41 |
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Rhaorth Antonelli
Registered User
Join date: 15 Apr 2006
Posts: 7,425
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10-23-2008 00:58
I didn`t even have a drop-down menu. I just had a "log on" button, never seen the drop down menu up until this poster told me to do the ctrl+shift+G thing, or whatever the combination was. One of the live chat helpers asked "What does it say on the drop down menu?" and i replied, "Drop down menu? There is no drop down menu" and she did not say anything sorry you got the bad apples thank goodness that someone here was able to help _____________________
Morpheus Linden: But then I change avs pretty often too, so often, I look nothing like my avatar. They are taking away the forums... it could be worse, they could be taking away the forums AND Second Life... |