Premium accounts and Support Costs.

One thing I've been thinking about in regard to many users paying proportionately higher tier as opposed to one user paying a discounted tier are support costs.

It costs a lot of money to staff support and the more small scale land users there are the more those cost rise for LL. Even a premium member with no more than the included 512m is entitled to file a support ticket which has to be reviewed by a paid staff member correct? One person in SL who owns a sim(I wish) could actually be *saving* LL money(even with the discounted tier) because that is only one person potentially contacting support about an issue like lag or a region down--as opposed to the potential of 128 support tickets that could potentially be filed for the same problem in the same region.

Also, theoretically a person who owns a lot of land and rents it out could also be a financial boost to SL since many support requests are for very basic questions that an experienced land owner could answer for the tenant--thereby bypassing the need for support altogether.

Now, its been said that LL is trying to raise the number of premium accounts and that certainly appears to be the case--but they could they also be raising support costs?

Interesting view. Yes, they probably are - if they are successful. Many landholders are clueless about how the options work, and it's not always intuitive. Multiply that by the number of new landholders.... yeah, lots and lots of support tickets.