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Niki Lacombe
Registered User
Join date: 30 Nov 2008
Posts: 1
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11-05-2009 11:58
Hoping someone can give me some advice here. I raised a tech support ticket 2wks ago on the advice of a merchant I bought something from and which was not delivered to my inventory(merchant won't replace until SL have confirmed no problem with my inventory structure). Two wks later, having supplied all the information I was asked for, and asking 3 times for an update, I have heard nothing. Ticket status has been changed to "unresolved" today. Does this mean they will take it no further? The item cost me L$2099 so getting pretty frustrated now. Would really appreciate any advice on what the response time expectation is on tickets and if there is anything else I can do to get a response from Linden on this. Thanks
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LittleMe Jewell
...........
Join date: 8 Oct 2007
Posts: 11,319
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11-05-2009 12:03
If you are a premium account, you can use live chat. If you are basic, all you can do is continue to update the ticket asking for a status.
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♥♥♥
-Lil
Why do you sit there looking like an envelope without any address on it?
~Mark Twain~
Optimism is denial, so face the facts and move on.
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Lil's Yard Sale / Inventory Cleanout: http://slurl.com/secondlife/Triggerfish/52/27/22
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http://www.flickr.com/photos/littleme_jewell
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Lindal Kidd
Dances With Noobs
Join date: 26 Jun 2007
Posts: 8,371
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11-05-2009 12:12
Is the item copy/no transfer? If so, the merchant *should* have no problem replacing it, if you can show him/her the transaction in your transaction history.
If the item is transferable, I can understand the merchant's reluctance to replace until it can be verified that you a) don't have it and b) didn't give it away.
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It's still My World and My Imagination! So there.
Lindal Kidd
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Tristin Mikazuki
Sarah Palin ROCKS!
Join date: 9 Oct 2006
Posts: 1,012
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11-05-2009 12:54
From: Niki Lacombe Hoping someone can give me some advice here. I raised a tech support ticket 2wks ago on the advice of a merchant I bought something from and which was not delivered to my inventory(merchant won't replace until SL have confirmed no problem with my inventory structure). Two wks later, having supplied all the information I was asked for, and asking 3 times for an update, I have heard nothing. Ticket status has been changed to "unresolved" today. Does this mean they will take it no further? The item cost me L$2099 so getting pretty frustrated now. Would really appreciate any advice on what the response time expectation is on tickets and if there is anything else I can do to get a response from Linden on this. Thanks If its unresolved... means its over sorry to say  The labs support even if you pay for an account is less then bad.. heck their BBB grade is an F dont expect to much support from them That merchant sounds like thier are just being an a$$ really if ya have a transaction log of you buyin the item.. they shouldnt have a problem replaceing it. |
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nikita Jefferson
Registered User
Join date: 12 Dec 2007
Posts: 229
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11-05-2009 14:25
If all else fails and you get no satisfaction do what i do, list and put a description of the bad vendor and experience in your profile picks
LL will not get involved customer and vendor disputes
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Benski Trenkins
Free speech for the dumb
Join date: 23 Feb 2008
Posts: 547
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11-05-2009 14:29
To me that's bad business. With a transaction number, any merchant can check whether you bought something or not. And although it might be a no copy item, 99% of the merchants do replace it anyways.
We all know failed deliveries are a common problem. And this is the first time I hear a vendor telling someone to raise a ticket for a non-delivery.
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 RezzVendor: http://slurl.com/secondlife/Creative%20Hearts/56/104/23
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