Second Life Forums Archive - Is the password reset broken?

Maya Remblai

The one with pink hair.

Join date: 25 Mar 2006

Posts: 434

10-31-2007 21:47

I've had an alt (yes, just one!) for quite a while, but haven't logged into that account in a long time. I decided to see if it still exists, and use it to back up my original creations in case of an accident or something. Anyway the account exists, but the password is being refused. Since I may have changed it and forgot, I used the "lost password" function. I get the email, click the link, and answer a question...and get returned to the main page. Either that or it just reloads the security question page. Did I miss something or is it just something else that's broken?

Ann Launay

Neko-licious™

Join date: 8 Aug 2006

Posts: 7,893

10-31-2007 22:00

Did you click the radio button beside the security question you chose to answer? I've known a few people who overlooked that step and the page just sent them back, rather than erroring.

_____________________

~Now Trout Re-Re-Re-Certified!~

From: someone

I am bumping you to an 8.5 on the Official Trout Measuring Instrument of Sluttiness. You are an enigma - on the one hand a sweet, gentle, intelligent woman who we would like to wrap up in our arms and protect, and on the other, a temptress to whom we would like to do all sorts of unmentionable things.

Congratulations and shame on you! You are a bit of a slut.

Joseph Worthington

The Suntan Mega-Man

Join date: 29 Jul 2006

Posts: 563

10-31-2007 22:08

Yes. Yes it is. I've been trying to redeem/reclaim an alt for a while now.

_____________________

Do what now?
Want more control over your Windlight Moon? Vote Here!!

Lee Ponzu

What Would Steve Do?

Join date: 28 Jun 2006

Posts: 1,770

11-01-2007 08:56

I had a similar experience where it took me a couple of months of back and forth with Support to get the password reset, and then one day it suddenly worked again.

lee

Tengu Yamabushi

Registered User

Join date: 25 Sep 2005

Posts: 191

11-01-2007 09:27

You aren't alone. There's at least one person in-world that I know that is having this issue. They can't file a ticket, because they can't log in. All attempts at password reset (even after clicking the email link and answering the secret question) result in redirection to the home page.

Burnman Bedlam

Business Person

Join date: 28 Jan 2006

Posts: 1,080

11-01-2007 10:06

The password reset feature is completly borked. You need to contact support directly to get a password reset. You should be able to log into the support system as a guest using your email address.

https://secure-web8.secondlife.com/community/support.php

_____________________

Burnman Bedlam
http://theburnman.com

Not happy about Linden Labs purchase of XStreet (formerly SLX) and OnRez. Will this mean LL will ban resident run online shoping outlets in favor of their own?

Is the password reset broken?
Maya Remblai The one with pink hair. Join date: 25 Mar 2006 Posts: 434	10-31-2007 21:47 I've had an alt (yes, just one!) for quite a while, but haven't logged into that account in a long time. I decided to see if it still exists, and use it to back up my original creations in case of an accident or something. Anyway the account exists, but the password is being refused. Since I may have changed it and forgot, I used the "lost password" function. I get the email, click the link, and answer a question...and get returned to the main page. Either that or it just reloads the security question page. Did I miss something or is it just something else that's broken?
Ann Launay Neko-licious™ Join date: 8 Aug 2006 Posts: 7,893	10-31-2007 22:00 Did you click the radio button beside the security question you chose to answer? I've known a few people who overlooked that step and the page just sent them back, rather than erroring. _____________________ ~Now Trout Re-Re-Re-Certified!~ From: someone I am bumping you to an 8.5 on the Official Trout Measuring Instrument of Sluttiness. You are an enigma - on the one hand a sweet, gentle, intelligent woman who we would like to wrap up in our arms and protect, and on the other, a temptress to whom we would like to do all sorts of unmentionable things. Congratulations and shame on you! You are a bit of a slut.
Joseph Worthington The Suntan Mega-Man Join date: 29 Jul 2006 Posts: 563	10-31-2007 22:08 Yes. Yes it is. I've been trying to redeem/reclaim an alt for a while now. _____________________ Do what now? Want more control over your Windlight Moon? Vote Here!!
Lee Ponzu What Would Steve Do? Join date: 28 Jun 2006 Posts: 1,770	11-01-2007 08:56 I had a similar experience where it took me a couple of months of back and forth with Support to get the password reset, and then one day it suddenly worked again. lee
Tengu Yamabushi Registered User Join date: 25 Sep 2005 Posts: 191	11-01-2007 09:27 You aren't alone. There's at least one person in-world that I know that is having this issue. They can't file a ticket, because they can't log in. All attempts at password reset (even after clicking the email link and answering the secret question) result in redirection to the home page.
Burnman Bedlam Business Person Join date: 28 Jan 2006 Posts: 1,080	11-01-2007 10:06 The password reset feature is completly borked. You need to contact support directly to get a password reset. You should be able to log into the support system as a guest using your email address. https://secure-web8.secondlife.com/community/support.php _____________________ Burnman Bedlam http://theburnman.com Not happy about Linden Labs purchase of XStreet (formerly SLX) and OnRez. Will this mean LL will ban resident run online shoping outlets in favor of their own?

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Is the password reset broken?