I sold off all of my land in early September. LL incorrectly states in my account information that I owe $8.00 to them for tier on Friday Oct. 12th. I sold off all of my land before Sep. 12th. Its only 8 dollars but I really don't owe it.
I filled out a support ticket last week. So far, I have heard NOTHING from LL about it. I don't have the time to sit on the phone either on hold or hitting re-dial repeatedly to get ahold of someone.
Any suggestions on how I get this problem fixed? I am asuming now that they will rip me off for the 8 dollars in October and probably for November. Do they ever refund money taken in error?
Of course, I can lower my membership to basic in November and then I am not paying them anything!
Any ideas?
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Tier Payment Problem |
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Dallas Pennell
Registered User
Join date: 9 May 2007
Posts: 39
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10-09-2007 15:11
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Cristalle Karami
Lady of the House
Join date: 4 Dec 2006
Posts: 6,222
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10-09-2007 15:13
I sold off all of my land in early September. LL incorrectly states in my account information that I owe $8.00 to them for tier on Friday Oct. 12th. I sold off all of my land before Sep. 12th. Its only 8 dollars but I really don't owe it. I filled out a support ticket last week. So far, I have heard NOTHING from LL about it. I don't have the time to sit on the phone either on hold or hitting re-dial repeatedly to get ahold of someone. Any suggestions on how I get this problem fixed? I am asuming now that they will rip me off for the 8 dollars in October and probably for November. Do they ever refund money taken in error? Of course, I can lower my membership to basic in November and then I am not paying them anything! Any ideas? Try getting someone on Live Chat. _____________________
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Ann Launay
Neko-licious™
Join date: 8 Aug 2006
Posts: 7,893
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10-09-2007 15:34
How early in September? If you still owned land on or about 9/12, you do owe them tier...they charge for your maximum holdings from the prior month.
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Calveen Kline
In pursuit of Happiness
Join date: 5 Jan 2007
Posts: 682
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10-09-2007 15:43
Have you donated any tier to a group? Go to My Account page, Land Use Fees. Make sure the 'Square Meters Owned' AND 'Square Meters Donated' is ZERO. Scroll down and set your tier level at US$0/month. If all that is done already, then yes, your only hope is to either call Billing (best choice) or contact Live Help.
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Raymond Figtree
Gone, avi, gone
Join date: 17 May 2006
Posts: 6,256
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10-09-2007 16:16
Also make sure you have the circle hightlighted that says "0" on your land use fees page. The cases I have known of that have been charged for land when they did not own any for that entire month did get their money refunded.
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Usagi Musashi
UM ™®
Join date: 24 Oct 2004
Posts: 6,083
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10-09-2007 16:18
I sold off all of my land in early September. LL incorrectly states in my account information that I owe $8.00 to them for tier on Friday Oct. 12th. I sold off all of my land before Sep. 12th. Its only 8 dollars but I really don't owe it. I filled out a support ticket last week. So far, I have heard NOTHING from LL about it. I don't have the time to sit on the phone either on hold or hitting re-dial repeatedly to get ahold of someone. Any suggestions on how I get this problem fixed? I am asuming now that they will rip me off for the 8 dollars in October and probably for November. Do they ever refund money taken in error? Of course, I can lower my membership to basic in November and then I am not paying them anything! Any ideas? Reopen or add on to the ticket..... |
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Incanus Merlin
Not User Serviceable
Join date: 12 Apr 2007
Posts: 583
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10-09-2007 17:33
Have you donated any tier to a group? Go to My Account page, Land Use Fees. Make sure the 'Square Meters Owned' AND 'Square Meters Donated' is ZERO. Scroll down and set your tier level at US$0/month. If all that is done already, then yes, your only hope is to either call Billing (best choice) or contact Live Help. I fell foul of this one... sold my mainland plot off in June which had been deeded to my group (me and my partner), but didn't realise I had to cancel the deed at the same time.. I did it eventually in July, but had already passed the tier date. So $75 down the drain...... at least it didn't have VAT back then lol! Inc _____________________
"The wide world is all about you; you can fence yourself in, but you cannot for ever fence it out" - Gildor Inglorion, LOTR
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Raymond Figtree
Gone, avi, gone
Join date: 17 May 2006
Posts: 6,256
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10-09-2007 17:40
I fell foul of this one... sold my mainland plot off in June which had been deeded to my group (me and my partner), but didn't realise I had to cancel the deed at the same time.. I did it eventually in July, but had already passed the tier date. So $75 down the drain...... at least it didn't have VAT back then lol! Inc _____________________
Read or listen to some Eckhart Tolle. You won't regret it.
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Incanus Merlin
Not User Serviceable
Join date: 12 Apr 2007
Posts: 583
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10-09-2007 17:43
Did you file a support ticket? LL will reimburse for that error. Oh I did... and no they didn't. Any point reopening it? Inc _____________________
"The wide world is all about you; you can fence yourself in, but you cannot for ever fence it out" - Gildor Inglorion, LOTR
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Raymond Figtree
Gone, avi, gone
Join date: 17 May 2006
Posts: 6,256
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10-09-2007 17:49
Oh I did... and no they didn't. Any point reopening it? Inc _____________________
Read or listen to some Eckhart Tolle. You won't regret it.
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Usagi Musashi
UM ™®
Join date: 24 Oct 2004
Posts: 6,083
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10-09-2007 21:53
By reopening the ticket it keeps sending notices to the CS people. Thats why I said it.
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FD Spark
Prim & Texture Doodler
Join date: 30 Oct 2006
Posts: 4,697
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10-09-2007 23:44
When you lower your tier you also have to go to your account page and change settings or SL will keep charging you.
Also the new settings aren't effective until the next billing period I have learned this way. Forgot exactly where it is but there is section to the right of the screen in your account page. Not sure if down grade account or something else. There gotta be someone who remembers here. Nevermind I looked its under Land/ Land use fees. Direct link is here https://secure-web11.secondlife.com/account/landfees.php scroll down to bottom of page and check the new land fee amount if you're going down to 512 meters then select 512m _____________________
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