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Krissy Felisimo
Registered User
Join date: 28 Dec 2007
Posts: 6
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02-08-2008 16:49
hey everyone i was wondering like i tryed to log into secondlife today (in world) and i havent been on for awhile but it told me that secondlife is not accessible through this computer and it told me to contact support at secondlife.com i got so confused with the whole ticketing thing and im not sure exactly what to do to get secondlife working back on my computer if anyone could please answer that would be great
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Trout Recreant
Public Enemy No. 1
Join date: 24 Jul 2007
Posts: 4,873
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02-08-2008 16:54
Have you been able to log on through that computer before? If so, how long ago? Did you do anything which might have gotten you banned or suspended?
Maybe post your system specs. That message sounds like the one that you get if your account was suspended, which may have happened due to the length of time between log-ins, not necessarily because you did something wrong.
_____________________
From: Jerboa Haystack
A Trout Rating (tm) is something to cherish. To flaunt and be proud of. It is something all women should aspire to obtain!
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Krissy Felisimo
Registered User
Join date: 28 Dec 2007
Posts: 6
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02-08-2008 16:58
im not exactly sure idk if i did something bad haha but if i did who do i contact and how in order to allow me to gain access back to in world activity?
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Nika Talaj
now you see her ...
Join date: 2 Jan 2007
Posts: 5,449
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02-08-2008 17:09
Yes, the Lindens suspended your account for some reason. You need to file a support ticket. Note: this sort of thing can happen if you are using Hotmail for your email account. If you are, get a gmail or Yahoo account instead before you file the ticket, and after they re-enable your account, change your email address.
If you are a basic (non-Premium) account, do the following:
Choose the dark blue "Support" button at the top of this page.
Halfway down the page, you see "Login as <your name>". Do that.
Hit the "Submit a Ticket" heading (it's about in the middle of the page)
Put "Cannot log in" into the Summary field.
In the Ticket Type field, choose "Special Questions".
In the "Basic or Guest Access" field, choose "it is tellilng me I can't login from this location"
fill out the rest of the form, including a screen copy of the error if you can make it, and hit the Finish button.
They'll get to it eventually. Good luck!
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Krissy Felisimo
Registered User
Join date: 28 Dec 2007
Posts: 6
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02-08-2008 17:17
where is the summary field
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Nika Talaj
now you see her ...
Join date: 2 Jan 2007
Posts: 5,449
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02-08-2008 17:26
D'OH!! I forgot a step, I editted the instructions above. Hit "Submit a Ticket" ... THEN you'll see the ticket entry form, with the "Summary field" etc.
Sorry!
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