I can't login to my account

Since 31.08.09 I can't login to my account. I receive information: "Second Life cannot be accessed from this computer". 01.09.09 I sent ticket, but still got no answer. Does anyone know how long does it take ?

it seems you are someone else in the household, has gotten a serious ban from LL.
Namely: Ip address ban. This is one of the last resorts LL goes to, when dealing with malicious residents.

Dang.

We are getting these posts more frequently these days.

A Ip Ban is hilarious, thank god we have dynamic IP addresses that change every 24 hours so that someone else has to deal with the ban then

There is always that hash ban or MAC address ban as well.

It wouldn't seem quite so hilarious to you if -you- got assigned the IP that had been banned because of someone else.

Millions of people must have dynamic IPs - it seems rather a sledgehammer to crack a nut way of dealing with wrongdoers. We are suddenly seeing more cases though and I don't suppose they all come here to complain. Wonder what's caused that?

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Aes

You have been banned. Check your email and spam filters, but it seems like LL has quit giving any reason even after a support ticket.

This means that although it is not me at fault, I can not regain access to sl ?

Probably not.

Sorry.

Who else uses your computer?

Did you get in a fight with someone?

Did you use a child avatar or something like that?

Surely you can recall some possibly questionable act that you have done that could have led to this?

If LL resorts to such drastic measures, they should at least explain the why to the person in question.

Should is the word here, but LL does nothing that it "should" do.

You could try resetting the modem, just to make it change IPs.. if it's an IP ban, that is.

Or contact your ISP, if for some reason a static IP.

Yep.

Oh, this is really SUCH a great environment in which to do business and training and hold meetings for a RL company. The CEO, the chief accountant or the head of IT might get locked out any minute for apparently no reason, but never mind, eh?

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Aes

I never did anything wrong. I did not receive even a warning.

Not saying this person did nothing wrong but have you ever noticed how they all claim that. I know i have had contact with someone "who did nothing wrong" they were banned but after talking to them i could see what they were doing wrong. THey were acting as "police" making out they were dealing with trouble makers but they were no better.
2 sides to every story and we are only hearing one

Does anyone else use your computer for SL or have access to your SL account? Do you leave your password in the SL log in screen?

Are you at a college on a big network? Or in a rural community on a shared network?

Don't expect anyone to believe me but to say that I was punished because I did something wrong is not right.

No reflection intended on Malgorzata but yes, sure, I agree. No doubt some complaints here do get made by folk who actually -have- done something to cause a ban. The reason should -still- be given to the one being banned though. LL surely have that obligation. It could always be an error. There ought to be an appeal process, and how can someone prove they haven't done anything if they don't know what the crime was supposed to be?

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Aes

"Does anyone else use your computer for SL or have access to your SL account?"

No, only me

"Do you leave your password in the SL log in screen?"

Yes


"Are you at a college on a big network? Or in a rural community on a shared network?"

It's a small local area network

Not if you run VM then that info they would use is what ever ya want it to be.

They never really did give a reason.. I do belive awhile ago they said something about they didnt do this type of thing... I cant remember and not gona look it up... gave up on the Lab a long time ago.

I don't think you can run SL in a VM, the emulated video cards aren't good enough.

Where I live the so called ToS of LL would not survive a single second, because LL's ToS would be in conflict with our e-commerce law, our consumer protection law and different other developents in this direction. ToS is called here "AGB" (translated it means: common business conditions) and therefor a law exists which desbcribes exactly and strict which customer rights have to be embedded and up to which level a company can set its own rules to create a thing like a ToS. All in all this has to be *fair balanced* and never one-sided and it has to meet specific criterias for both sides of interest and security.

However: even in countries where this is not strict defined by law, a halfway serious company or an education organisation would take a deep look into the ToS of LL before signing in.

I wonder that so far relative much companies and universities etc. are ingame, because the ToS gives them exactly no (zero) rights.

I ask myself if it can be possible that LL gives them secret special conditions or secret promises in background to bring or hold them in, because the ToS like we know it would make them as totaly helpless and rightless as us, I think...?!

On the other hand... we are crazy enough to "play" (and invest time/money) under these unacceptable conditions and we don't care until the hammer falls, so maybe even big brands and corps are just that crazy too, to take the risk to be kicked out suddenly for nothing, if a Linden baby cries for unknown reasons.

And yet they're more liberal than the ToS of just about any other 3d online environment I've looked at. Most of them can be summarized as "ALL YOUR BASE ARE BELONG TO US".

The problem is not the ToS so much as the weird enforcement thereof.

This is true.