Help with lost Lindens

I have a basic account and own land on an estate where i pay my tier weekly to the sim owner via a rock on my property. On Monday I paid the rock. The message said the money was paid to the sim owner, but then I received some message that said something like "error on server". The tier rock never reflected my payment was made.

In my account history, I have a transaction ID that says the money was deducted from my account (my balance reflects that too). However, the sim owner says he never got the money.

I went to submit a request for SL to investigate this but it seems that is not an allowable topic for a basic account to submit. It seems strange that I can't get help about money that SL has removed from my account but has not gone to the destination. Someone has that money.

I gave all the information to the sim owner, and asked him to contact SL and see if they can trace the transaction, but I did not get the feeling he will be that aggressive. I would prefer it does not come to me withholding the tier, but I don't have a lot of influence in this.

Is there any other method I can use to have this looked into? It is now 2 or 3 days and the money has not been credited back to me.

Thank you-
Dmitriy

Unless I'm mistaken, even basic account people can submit support tickets. If you have the transaction ID, LL should be able to help you if you have filed a support ticket. They should be able to see if your landlord got the money or if not, why they didn't.

Unfortunately, your landlord can boot you from your land for "missing" the rent. Hopefully they won't do this to you. But if they do, you have no recourse.

I've seen this happen from time to time with my own parcel meters.

Here's what happens in that case.

If the transaction goes through; you'll have a transaction # that should correspond precisely with your landlord's transactions as well. This can be verified via support ticket - failure of $L to transfer is a service issue, not the landlord's fault if SL is wonky. But you can have the transfer (or lack thereof) verified.

I've never yet seen the $L 'fail to make it' if it left one avatar for another. Every time I've seen a transaction like that fail, the $L never left - or a relog corrects the displayed balance shown in the SL client.

Bottom line: it sounds like you paid the $L, your landlord got it, but the script didn't register. The right thing to do in such a case, is for the landlord to set the parcel meter to the correct amount of time remaining - usually a landlord can issue a command like "daysleft 10" or something like that.

I've got some hundreds of parcel meters out there, and I run into this maybe... once a month or so. It happens. It's just a few moments to fix it, too. That's the plus side of dealing with a land baron - honest dealing can override stupid technical glitches.

It's very much in the interest of a landlord to treat you right. Send an IM and/or notecard, provide him the transaction number, amount, date and time, and I'll bet he'll see the transaction on his end via the account transaction history.

Warm regards,

Des

Oh! One other thing.

It's highly possible if, say, someone else grabbed the expired parcel meter that the meter would take your payment (thus listing a valid transaction) and then seconds later, refund you the moment the script figured out that someone else had 'taken over' the parcel.

So your landlord would not see any net difference in $L in this case, even though your single transaction went through. Check your own transaction log for any returns of $L shortly thereafter.

This kind of thing also happens all the time.

basic account tickets are auto-replied by linden labs with a message that says something like

your ticket is being automaticly ignored. please do not resubmit. you are nothing to us!


i've gotten that message more then a few times when accidently logged in with my no payment info alts and not my paid main


on a side note, how are you posting on the forums with a basic account

I've submitted tickets with a basic account and not received such a msg. I usually call though also.

If he is basic and has payment info on file

These are the topics a basic account holder can submit a support ticket for:

1. You are getting an error message that states you cannot log in from your location
2. Your account has been disabled and you need it reactivated
3. You need to report a region being offline
4. You are an estate manager and need to request a rollback
5. You need to request a LindeX Tier Review

I suppose I can try anyway, but it seems pretty clear my problem is not covered here.

I of course won't let it get to the point of eviction. Paying an extra tier if the sim owner insists he did not get it would still be less money than paying for a premum account to have the right to complain about missing money. And he did waive one week of tier for Christmas, so I can always rationalize that Christmas was returned unpaid

But seriously, if SL lets you buy and trade lindens, there should be some ability for support on missing lindens. It seems worthy to be on the list above.

It was an error on the part of LL that caused you to lose money. If they don't take care of it, none of us should put money into SL. Please file a support ticket or find a way to talk to a Linden about it and keep us updated.

I will let everyone know what happens. I submitted a ticket. Let's see if it gets rejected for not being in the proper topic for basic accounts.

I'm 99.9% sure that if you have a transaction # saying you paid the landlord, all the landlord has to do is look it up and find it.

Also, any landlord waiving a week of tier at christmas doesn't sound like the money-grubbing type.

If I had to guess, the script slipped up, he prolly got the $L and would happily confirm that (or confirm that no, in fact, the transaction was faulty - something I have yet to see in SL when $L has been transferred).

Talk to the guy again and ask him to check his records (please) - that is prolly all it should take.

Des