Second Life Forums Archive - why is the bug report not inworld

Verbuda Barragar

Registered User

Join date: 29 Jun 2006

Posts: 24

03-01-2008 10:11

thiis is a linden issue not a resident issue.. why is the bug report so hard to get to it is no longer in world have to go to the tracker to report it and then it cant be found or hard to find.. this is a further issue of the lindens getting away from addressing in world issues and version issues.. WHERE ARE THE LINDENS!!!!!!!!! back behind thier computers avoiding issues is where they are. well it wont work this time Lindens if you dont want us coming to post in the forms about issues then let us report them in world and come back itno world and deal with us... if anyone has an issue in world plase contact the Bad Business Bureau or the SL help Desk at least they are in world for residents unlike the lindens. Maybe as a voice i here every resident that has a bug issue with sl like the frinds list is not working AGAIN. come ot the forms and every one put a bug report here..

good idea here report your bugs here if enough people do it maybe the lindens might listen though i doubt it but its worth a shot

SuezanneC Baskerville

Forums Rock!

Join date: 22 Dec 2003

Posts: 14,229

03-01-2008 10:35

The bug report option is on the Tools menu as shown below:

How much attention such bug reports get these days I don't know but the option is still there.

It's not a great deal harder to file a bug report in the issue tracker than it is to make a post in a forum.

Are there any particular parts of using the issue tracker you have trouble with?

_____________________

-

So long to these forums, the vBulletin forums that used to be at forums.secondlife.com. I will miss them.

I can be found on the web by searching for "SuezanneC Baskerville", or go to

http://www.google.com/profiles/suezanne

-

http://lindenlab.tribe.net/ created on 11/19/03.

Members: Ben, Catherine, Colin, Cory, Dan, Doug, Jim, Philip, Phoenix, Richard,
Robin, and Ryan

-

Qie Niangao

Coin-operated

Join date: 24 May 2006

Posts: 7,138

03-01-2008 10:52

From: Verbuda Barragar

... come ot the forms and every one put a bug report here..

good idea here report your bugs here if enough people do it maybe the lindens might listen though i doubt it but its worth a shot

Uh, well, no. There's nobody here but us chickens.

Residents here will try to help with work-arounds and "encouraging words," but a forum post won't get much if any LL attention. I agree that for experienced users, access to the support ticket form is unhelpfully obscured by the Knowledge Base front-end; presumably the (outsourced) designers of the LL support portal copied Microsoft's useless help system in devising this trick for reducing support volume (and, for new users, it probably really does work better than waiting for a support response).

For real, reproducible bugs, especially those where the submitter has some idea of the cause or even a code fix, the jira can be pretty effective. (The "jira" is the "Public Issue Tracker" in the Tools / Bug Reporting menu.)

For reporting in-world b0rkage (sim down, etc.), either a paid account support ticket or concierge live help is really the mechanism. And they do seem to have a pretty good tracking system behind that not-so-friendly interface.

Rhaorth Antonelli

Registered User

Join date: 15 Apr 2006

Posts: 7,425

03-01-2008 11:00

has anyone actually clicked on the report bug lately?

I have, and it sucks!!

it takes you to the jira dashboard page, which is as useful as tits on a bull

I hate hate hate reporting bugs now, and only do it when I can not take it any longer

(like this stupid group bug, with groups erroring and closing when someone tries to talk in one)

_____________________

From: someone

Morpheus Linden: But then I change avs pretty often too, so often, I look nothing like my avatar.

They are taking away the forums... it could be worse, they could be taking away the forums AND Second Life...

Snowflake Fairymeadow

Registered User

Join date: 21 May 2006

Posts: 704

03-01-2008 12:35

I clicked it, and it took me to the usual "report bug" "steps to reproduce bug" etc...

Rhaorth Antonelli

Registered User

Join date: 15 Apr 2006

Posts: 7,425

03-01-2008 14:56

when I click it, it takes me to the jira (which I get so lost in, and when I have posted bugs, someone else (not a linden, or at least not with the last name linden) comes along and closes it

_____________________

From: someone

Morpheus Linden: But then I change avs pretty often too, so often, I look nothing like my avatar.

They are taking away the forums... it could be worse, they could be taking away the forums AND Second Life...

Rhian Jenkins

An Alternate Alyx Sands

Join date: 28 Jul 2007

Posts: 129

03-02-2008 10:56

From: Rhaorth Antonelli

when I click it, it takes me to the jira (which I get so lost in, and when I have posted bugs, someone else (not a linden, or at least not with the last name linden) comes along and closes it

You do realise you can always reopen something if you think it was closed in error?

why is the bug report not inworld
Verbuda Barragar Registered User Join date: 29 Jun 2006 Posts: 24	03-01-2008 10:11 thiis is a linden issue not a resident issue.. why is the bug report so hard to get to it is no longer in world have to go to the tracker to report it and then it cant be found or hard to find.. this is a further issue of the lindens getting away from addressing in world issues and version issues.. WHERE ARE THE LINDENS!!!!!!!!! back behind thier computers avoiding issues is where they are. well it wont work this time Lindens if you dont want us coming to post in the forms about issues then let us report them in world and come back itno world and deal with us... if anyone has an issue in world plase contact the Bad Business Bureau or the SL help Desk at least they are in world for residents unlike the lindens. Maybe as a voice i here every resident that has a bug issue with sl like the frinds list is not working AGAIN. come ot the forms and every one put a bug report here.. good idea here report your bugs here if enough people do it maybe the lindens might listen though i doubt it but its worth a shot
SuezanneC Baskerville Forums Rock! Join date: 22 Dec 2003 Posts: 14,229	03-01-2008 10:35 The bug report option is on the Tools menu as shown below: How much attention such bug reports get these days I don't know but the option is still there. It's not a great deal harder to file a bug report in the issue tracker than it is to make a post in a forum. Are there any particular parts of using the issue tracker you have trouble with? _____________________ - So long to these forums, the vBulletin forums that used to be at forums.secondlife.com. I will miss them. I can be found on the web by searching for "SuezanneC Baskerville", or go to http://www.google.com/profiles/suezanne - http://lindenlab.tribe.net/ created on 11/19/03. Members: Ben, Catherine, Colin, Cory, Dan, Doug, Jim, Philip, Phoenix, Richard, Robin, and Ryan -
Qie Niangao Coin-operated Join date: 24 May 2006 Posts: 7,138	03-01-2008 10:52 From: Verbuda Barragar ... come ot the forms and every one put a bug report here.. good idea here report your bugs here if enough people do it maybe the lindens might listen though i doubt it but its worth a shot Uh, well, no. There's nobody here but us chickens. Residents here will try to help with work-arounds and "encouraging words," but a forum post won't get much if any LL attention. I agree that for experienced users, access to the support ticket form is unhelpfully obscured by the Knowledge Base front-end; presumably the (outsourced) designers of the LL support portal copied Microsoft's useless help system in devising this trick for reducing support volume (and, for new users, it probably really does work better than waiting for a support response). For real, reproducible bugs, especially those where the submitter has some idea of the cause or even a code fix, the jira can be pretty effective. (The "jira" is the "Public Issue Tracker" in the Tools / Bug Reporting menu.) For reporting in-world b0rkage (sim down, etc.), either a paid account support ticket or concierge live help is really the mechanism. And they do seem to have a pretty good tracking system behind that not-so-friendly interface.
Rhaorth Antonelli Registered User Join date: 15 Apr 2006 Posts: 7,425	03-01-2008 11:00 has anyone actually clicked on the report bug lately? I have, and it sucks!! it takes you to the jira dashboard page, which is as useful as tits on a bull I hate hate hate reporting bugs now, and only do it when I can not take it any longer (like this stupid group bug, with groups erroring and closing when someone tries to talk in one) _____________________ From: someone Morpheus Linden: But then I change avs pretty often too, so often, I look nothing like my avatar. They are taking away the forums... it could be worse, they could be taking away the forums AND Second Life...
Snowflake Fairymeadow Registered User Join date: 21 May 2006 Posts: 704	03-01-2008 12:35 I clicked it, and it took me to the usual "report bug" "steps to reproduce bug" etc...
Rhaorth Antonelli Registered User Join date: 15 Apr 2006 Posts: 7,425	03-01-2008 14:56 when I click it, it takes me to the jira (which I get so lost in, and when I have posted bugs, someone else (not a linden, or at least not with the last name linden) comes along and closes it _____________________ From: someone Morpheus Linden: But then I change avs pretty often too, so often, I look nothing like my avatar. They are taking away the forums... it could be worse, they could be taking away the forums AND Second Life...
Rhian Jenkins An Alternate Alyx Sands Join date: 28 Jul 2007 Posts: 129	03-02-2008 10:56 From: Rhaorth Antonelli when I click it, it takes me to the jira (which I get so lost in, and when I have posted bugs, someone else (not a linden, or at least not with the last name linden) comes along and closes it You do realise you can always reopen something if you think it was closed in error?

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why is the bug report not inworld