Support tickets How Fu***** long!!??
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Tore Elcar
Registered User
Join date: 6 Sep 2007
Posts: 77
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05-28-2009 14:12
Ok, I'm not premium anymore whoopty doo. How f'in long does it take them to answer a support question about paypal not working? Seriously. Even if I wanted to go premium I couldn't. What kind of customer service is going on here. Over 3 years here, premium and not, this is the worst I've ever seen it. 4 days, not even listed as a "work in progress". *taps screen* "Anyone alive in there?"
/rant
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Tristin Mikazuki
Sarah Palin ROCKS!
Join date: 9 Oct 2006
Posts: 1,012
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05-28-2009 14:18
From: Tore Elcar Ok, I'm not premium anymore whoopty doo. How f'in long does it take them to answer a support question about paypal not working? Seriously. Even if I wanted to go premium I couldn't. What kind of customer service is going on here. Over 3 years here, premium and not, this is the worst I've ever seen it. 4 days, not even listed as a "work in progress". *taps screen* "Anyone alive in there?"
/rant It'll get looked at once you die from old age lol I have seen some over 4 months 4 days is nothing lol LL customer service really is a laugh  |
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Tore Elcar
Registered User
Join date: 6 Sep 2007
Posts: 77
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05-28-2009 14:20
From: Tristin Mikazuki It'll get looked at once you die from old age lol I have seen some over 4 months 4 days is nothing lol LL customer service really is a laugh *shakes fists at skies* You'd think they'd promptly reply to "HEY FU**TARD! Want my money? HELP ME PAY!!!!" in not so many vulgarities. |
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Brenda Connolly
Un United Avatar
Join date: 10 Jan 2007
Posts: 25,000
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05-28-2009 14:21
Starting it with "Dear Pricks" probably won't help. 
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Tore Elcar
Registered User
Join date: 6 Sep 2007
Posts: 77
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05-28-2009 14:24
From: Brenda Connolly Starting it with "Dear Pricks" probably won't help. LOL! I didn't. However, after them telling me my last paypal account was suspended because i had to re-enter the info about 5 times over the last 3 years because their end wouldn't work, THEN I create a new one. Verify it with my bank, go to purchase $L and it telling me "something is wrong"... I'm getting annoyed. |
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Maklin Deckard
Disillusioned
Join date: 9 Apr 2005
Posts: 459
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05-29-2009 09:11
From: Brenda Connolly Starting it with "Dear Pricks" probably won't help. By now, they should be used to that at the (no)help(at all)desk at LL. |
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Toy LaFollette
I eat paintchips
Join date: 11 Feb 2004
Posts: 2,359
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05-29-2009 09:18
since it is a billing problem use the billing phone number
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"So you see, my loyalty lies with Second Life, not with Linden Lab. Where I perceive the actions of Linden Lab to be in conflict with the best interests of Second Life, I side with Second Life."-Jacek
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Vance Adder
Registered User
Join date: 29 Jan 2009
Posts: 402
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05-29-2009 09:22
Maybe they replaced their helpdesk staff with AI chatbots.
User: Help me, I have a problem with my logins.
LL Helpdesk: Tell me more about this I have a proglem with my logins.
User: No you prick! I can't login!
LL Helpdesk: There is no need to get vulgar.
User: Are you going to help me or not?
LL Helpdesk: Do you know the meaning of life? I've always wondered myself...
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Bradley Bracken
Goodbye, Farewell, Amen
Join date: 2 Apr 2007
Posts: 3,856
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I Need Help For My Big Log
05-29-2009 09:36
 I HATE pose balls, and up until now I've never had to use them, but that may change. I've seen others that have done them. One placed little doilies on their logs to sell. Others used pillows, most others have poseballs. I have pondered this for awhile and am completely out of ideas. Any suggestions out there?
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My interest in SL has simply died. Thanks for all the laughs
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Tore Elcar
Registered User
Join date: 6 Sep 2007
Posts: 77
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05-29-2009 12:16
From: Toy LaFollette since it is a billing problem use the billing phone number That was the first thing I did. Classic response of "Yes we see the problem. Write a support ticket, we can't do anything here." |
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Boy Lane
Evil Dolly
Join date: 8 May 2007
Posts: 690
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05-29-2009 12:22
From: Tore Elcar That was the first thing I did. Classic response of "Yes we see the problem. Write a support ticket, we can't do anything here." And I was just thinking to give them a call to order 10 of the homesteads that save me 3600$ in the next year. Guess I rather save the telephone bill instead 
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Tore Elcar
Registered User
Join date: 6 Sep 2007
Posts: 77
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05-29-2009 12:59
From: Boy Lane And I was just thinking to give them a call to order 10 of the homesteads that save me 3600$ in the next year. Guess I rather save the telephone bill instead Please, sit here *taps open space next to him*. This is the "Mystified Look Bench" where we sit tapping our feet in ignorance. |
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Gomez Bracken
Who said that??
Join date: 12 Apr 2007
Posts: 479
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05-29-2009 13:37
From: Tore Elcar LOL! I didn't. However, after them telling me my last paypal account was suspended because i had to re-enter the info about 5 times over the last 3 years because their end wouldn't work, THEN I create a new one. Verify it with my bank, go to purchase $L and it telling me "something is wrong"... I'm getting annoyed. I have exactly the same problem every month for the last 6 months! Of course neither LL or Paypal admit it's their problem. It takes me about 2-3 days each month to sort out - I would hate to be on holiday when my billing date comes round so i couldnt sort it out (again). Gomez
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Milla Alexandre
Milla Alexandre
Join date: 22 Jan 2007
Posts: 1,759
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05-29-2009 14:23
I've had issues with paypal.....not concerning SL....but paypal in general and I would NEVER use them again. I had problems between paypal and my bank.....I had problems with my paypal account and ebay......
Paypal used to be great......it was a very handy tool.......I don't know what the hell happened with them but I wont use them again for anything. So.....while LL may indeed have their customer service problems.....my guess is the problem is with paypal and it might be easier to find another means. Personally....I have been using my debt card from my bank since I started buying L's in SL......and have never ever ever had a problem with transactions. I even switch to another CC every so often, and switch back to bank ..... never an issue. *shrug*
Paypal makes me a little nervous now, after the problems I had with them a while back.
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