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Renee Soon
Registered User
Join date: 4 Dec 2006
Posts: 1
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05-20-2008 20:09
I submitted a problem ticket on 4/15/08. I purchased land through a land auction. I was billed exactly twice my winning bid. I explained the situation in detail with transaction numbers. Naz Ontyne made a perfunctory entry in the ticket on 4/17/08 thanking me for my patience. Nothing has been done since. I made two entries in the ticket asking what was being done and why it was taking so long. It has been 5 weeks now.
How do I contact the Lindens and get them to look at my problem ticket ?
Any reasonable suggests would be appreiciated. Thank you.
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Kathy Morellet
Registered User
Join date: 26 Jul 2006
Posts: 809
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05-20-2008 20:18
From the web site: From: someone If you have a billing issue with your Second Life account, you can call our Billing team at: toll-free (US/Canada) 800-294-1067 or long-distance (not free) 703-286-6277. They're available 24 hours a day, seven days a week. |
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Gabriele Graves
Always and Forever, FULL
Join date: 23 Apr 2007
Posts: 6,205
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05-20-2008 20:19
Perhaps try a Live Chat session with them or called their billing department directly? Tell them the issue, the ticket number and the length of time you have waited - that should get things moving.
_____________________
 Trout Rating: I'm giving you an 8.2 on the Troutchter Earth-Movement Slut Scale. You are an amazing, enchanting woman, and, when the situation calls for it, a slut of the very best sort. Congratulations and shame on you!
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Liralyn Lyle
Registered User
Join date: 5 May 2008
Posts: 99
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05-20-2008 20:22
Be sure to let us know when this gets resolved.
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Peggy Paperdoll
A Brat
Join date: 15 Apr 2006
Posts: 4,383
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05-20-2008 20:24
The one, and only, time I ever had a billing problem I called them on the toll free line. I waited on hold for less than 1 minute..........5 minutes later my billing problem was solved
Call them.
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Susie Boffin
Certified Nutcase
Join date: 15 Sep 2004
Posts: 2,151
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05-20-2008 21:20
Who is Naz Ontyne and why was he/she replying to a ticket you submitted to Linden lab? I suspect you submitted a ticket to somewhere other than Linden Lab. They ususally respond within a few days.
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"If you see a man approaching you with the obvious intent of doing you good, you should run for your life." - Henry David Thoreau
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