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Charlie Winx

Registered User

Join date: 21 Jan 2007

Posts: 1

10-03-2008 09:49

hello,
sorry for my english at first it's not my native language.
I cant connect to Second live i did not know why, i use the same password to connect to the website without problem but since this afternoon impossible to connect inworld....??

the error message is login failed...you cant acces with this computer i use the same computer since one year.. i really dont understand .
Could you help me please
Thanks

Ponsonby Low

Unregistered User

Join date: 21 May 2008

Posts: 1,893

10-03-2008 10:02

The Grid Status report (available on this site) says this:

Rolling Restart in progress
Posted by Status Desk on October 3rd, 2008 at 09:40 am PDT
There is a secondary Rolling Restart (to server version 1.24.

in progress. We expect this to complete within 5 hours. Please watch the Status Blog for detailed information, which will be posted after the Rolling Restart has completed.

I'm not sure if you'd get a "Log-in Failed" message if affected by the rolling restart---maybe someone else will come along and say if that's possible.

But if it IS the Rolling Restart that caused your problem, the solution would be to just try again.

Ann Launay

Neko-licious™

Join date: 8 Aug 2006

Posts: 7,893

10-03-2008 10:04

If you have a router, try resetting it and see if that helps. Otherwise, you need to go to the Support page on the website and put in a ticket or, if you have a Premium account, talk to someone on Live Chat. If you're Basic, make sure you use the 'Special Questions - Basic account or Guest login' ticket type, or they won't answer.

Edit: Oh, I didn't know about the restart. In that case, you might try logging in a few more times before talking to Support.

_____________________

~Now Trout Re-Re-Re-Certified!~

From: someone

I am bumping you to an 8.5 on the Official Trout Measuring Instrument of Sluttiness. You are an enigma - on the one hand a sweet, gentle, intelligent woman who we would like to wrap up in our arms and protect, and on the other, a temptress to whom we would like to do all sorts of unmentionable things.

Congratulations and shame on you! You are a bit of a slut.

Skell Dagger

Smitten

Join date: 26 Jun 2007

Posts: 1,885

10-03-2008 10:08

I had this problem a while ago, Charlie, and like you there seemed to be no reason whatsoever. It was a completely random thing.

I just looked up your profile inworld, and I see you're a paid user. If you're a *premium* paid user (ie: you pay a certain amount to LL every month) you can use the Live Chat option available on the SL Support site:

http://secondlife.com/support/

Scroll to the bottom of the page and click the yellow 'live chat' bar, then select the 'Outworld Live Chat' option. You'll be connected to someone who can help you. They'll ask you a couple of security questions first, then will hopefully fix things for you. My similar problem was fixed in a matter of minutes.

_____________________

It always ends in chickens...

Store blog - http://primflints.wordpress.com/
Inworld - http://slurl.com/secondlife/Jindalrae/21/25/442
XStreet - http://tinyurl.com/primflints
Photos - http://www.flickr.com/photos/skelldagger/

Raudf Fox

(ra-ow-th)

Join date: 25 Feb 2005

Posts: 5,119

10-03-2008 10:56

I'd restart the modem and routers just in cases. It's not like it's gonna hurt anything to do it

_____________________

DiamonX Studios, the place of the Victorian Times series of gowns and dresses - Located at http://slurl.com/secondlife/Fushida/224/176

Want more attachment points for your avatar's wearing pleasure? Then please vote for

https://jira.secondlife.com/browse/VWR-1065?

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Charlie Winx Registered User Join date: 21 Jan 2007 Posts: 1	10-03-2008 09:49 hello, sorry for my english at first it's not my native language. I cant connect to Second live i did not know why, i use the same password to connect to the website without problem but since this afternoon impossible to connect inworld....?? the error message is login failed...you cant acces with this computer i use the same computer since one year.. i really dont understand . Could you help me please Thanks
Ponsonby Low Unregistered User Join date: 21 May 2008 Posts: 1,893	10-03-2008 10:02 The Grid Status report (available on this site) says this: Rolling Restart in progress Posted by Status Desk on October 3rd, 2008 at 09:40 am PDT There is a secondary Rolling Restart (to server version 1.24. in progress. We expect this to complete within 5 hours. Please watch the Status Blog for detailed information, which will be posted after the Rolling Restart has completed. I'm not sure if you'd get a "Log-in Failed" message if affected by the rolling restart---maybe someone else will come along and say if that's possible. But if it IS the Rolling Restart that caused your problem, the solution would be to just try again.
Ann Launay Neko-licious™ Join date: 8 Aug 2006 Posts: 7,893	10-03-2008 10:04 If you have a router, try resetting it and see if that helps. Otherwise, you need to go to the Support page on the website and put in a ticket or, if you have a Premium account, talk to someone on Live Chat. If you're Basic, make sure you use the 'Special Questions - Basic account or Guest login' ticket type, or they won't answer. Edit: Oh, I didn't know about the restart. In that case, you might try logging in a few more times before talking to Support. _____________________ ~Now Trout Re-Re-Re-Certified!~ From: someone I am bumping you to an 8.5 on the Official Trout Measuring Instrument of Sluttiness. You are an enigma - on the one hand a sweet, gentle, intelligent woman who we would like to wrap up in our arms and protect, and on the other, a temptress to whom we would like to do all sorts of unmentionable things. Congratulations and shame on you! You are a bit of a slut.
Skell Dagger Smitten Join date: 26 Jun 2007 Posts: 1,885	10-03-2008 10:08 I had this problem a while ago, Charlie, and like you there seemed to be no reason whatsoever. It was a completely random thing. I just looked up your profile inworld, and I see you're a paid user. If you're a premium paid user (ie: you pay a certain amount to LL every month) you can use the Live Chat option available on the SL Support site: http://secondlife.com/support/ Scroll to the bottom of the page and click the yellow 'live chat' bar, then select the 'Outworld Live Chat' option. You'll be connected to someone who can help you. They'll ask you a couple of security questions first, then will hopefully fix things for you. My similar problem was fixed in a matter of minutes. _____________________ It always ends in chickens... Store blog - http://primflints.wordpress.com/ Inworld - http://slurl.com/secondlife/Jindalrae/21/25/442 XStreet - http://tinyurl.com/primflints Photos - http://www.flickr.com/photos/skelldagger/
Raudf Fox (ra-ow-th) Join date: 25 Feb 2005 Posts: 5,119	10-03-2008 10:56 I'd restart the modem and routers just in cases. It's not like it's gonna hurt anything to do it _____________________ DiamonX Studios, the place of the Victorian Times series of gowns and dresses - Located at http://slurl.com/secondlife/Fushida/224/176 Want more attachment points for your avatar's wearing pleasure? Then please vote for https://jira.secondlife.com/browse/VWR-1065?

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