So... Anyone know how I'd get a sim restarted if I can't submit a ticket?
Basic account.
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Sim needs restart, can't submit a ticket? |
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Paul Wardark
Wait, what?
Join date: 10 Jan 2009
Posts: 383
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09-15-2009 15:55
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Qie Niangao
Coin-operated
Join date: 24 May 2006
Posts: 7,138
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09-15-2009 16:08
You might contact an Estate manager, assuming it's Estate land; if it's a Mainland sim, you could ask any Mainland owner to submit a ticket for you, and possibly have them follow-up on a live chat with Support.
Support is pretty responsive to region-down tickets. If it's "just" a performance issue, they may take a little longer, so in that case it may help if you contact somebody with Concierge support (tier of 1/2 sim or more). _____________________
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Nika Talaj
now you see her ...
Join date: 2 Jan 2007
Posts: 5,449
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09-15-2009 16:17
I have gotten really badly performing regions restarted twice by submitting a "Region Down" ticket, as a Basic account with no estate management title. If you cannot get a response from the estate manager, submit the ticket and be really clear and factual in your explanation.
Basic account holders and Guests can submit tickets for the following issues: ... * Region is offline: Tell us if a Region inworld is down. . |
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Paul Wardark
Wait, what?
Join date: 10 Jan 2009
Posts: 383
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09-15-2009 16:20
It is mainland... But NOBODY can submit tickets. The support portal is gone. That's why I was asking. if there's an alternative way to do it other than submitting a ticket, since that's not currently possible.
EDIT: Nevermind, they just fixed the support portal. I can do it myself now. _____________________
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Milla Janick
Empress Of The Universe
Join date: 2 Jan 2008
Posts: 3,075
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09-15-2009 16:23
It is mainland... But NOBODY can submit tickets. The support portal is gone. That's why I was asking. if there's an alternative way to do it other than submitting a ticket, since that's not currently possible. I'm getting to the support page fine. Clicking the support link at the top of the page ought to take you there. _____________________
 http://www.avatarsunited.com/avatars/milla-janick All those moments will be lost in time... like tears in rain... |
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Nika Talaj
now you see her ...
Join date: 2 Jan 2007
Posts: 5,449
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09-15-2009 16:24
Wait, what? It's there for me.
Did you log into the website (separate from forum login)? (Hit login at the top). It seems that recently they've begun filtering out content for 'guests'. . |
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Paul Wardark
Wait, what?
Join date: 10 Jan 2009
Posts: 383
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09-15-2009 16:25
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