Second Life Forums Archive - Getting help on a basic account

Lost Oddfellow

Registered User

Join date: 15 Sep 2005

Posts: 33

08-14-2008 09:00

About a month ago, my entire inventory went missing,
over the next couple of hours after that a few bits and pieces came back, however not even half of what I had had.
Not more than 2 days ago I got it all back! I was ecstatic.
I am normally happy to let these issues play out on there own, but this is the longest I have ever had to wait.

But now it's gone again.
Almost all of it
I have virtually nothing in my inventory other than the avitar I am wearing and a few items I picked up in the last 24 hours.
All my textures.
All my photos.
All my builds.
All my animations.
Everything is missing.

I can't wait another month to get my stuff back again,
but I have no idea how to go about asking for help.
I looked at the support ticket thing but because I am on a basic account it appears I can't enter one for this issue.
Having never sought out help for these problems before I have no idea how to do it.

_____________________

I've made my statement and I stand by it,
but I could be wrong.

Yumi Murakami

DoIt!AttachTheEarOfACat!

Join date: 27 Sep 2005

Posts: 6,860

08-14-2008 09:18

All you can do is to upgrade to Premium and then file a support ticket.

Lost Oddfellow

Registered User

Join date: 15 Sep 2005

Posts: 33

08-14-2008 09:23

Yes. what is what I was worried about.

_____________________

I've made my statement and I stand by it,
but I could be wrong.

Marianne McCann

Feted Inner Child

Join date: 23 Feb 2006

Posts: 7,145

08-14-2008 09:26

I believe you could also use phone support. I would also consider bringing it up at an appropriate office hour

_____________________

"There's nothing objectionable nor illegal in having a child-like avatar in itself and we must assume innocence until proof of the contrary." - Lewis PR Linden
"If you find children offensive, you're gonna have trouble in this world

" - Prospero Linden

3Ring Binder

always smile

Join date: 8 Mar 2007

Posts: 15,028

08-14-2008 09:29

From: Lost Oddfellow

About a month ago, my entire inventory went missing,
over the next couple of hours after that a few bits and pieces came back, however not even half of what I had had.
Not more than 2 days ago I got it all back! I was ecstatic.
I am normally happy to let these issues play out on there own, but this is the longest I have ever had to wait.

But now it's gone again.
Almost all of it
I have virtually nothing in my inventory other than the avitar I am wearing and a few items I picked up in the last 24 hours.
All my textures.
All my photos.
All my builds.
All my animations.
Everything is missing.

I can't wait another month to get my stuff back again,
but I have no idea how to go about asking for help.
I looked at the support ticket thing but because I am on a basic account it appears I can't enter one for this issue.
Having never sought out help for these problems before I have no idea how to do it.

did you clear your cache and relog? that's usually the first thing to try.

Ceera Murakami

Texture Artist / Builder

Join date: 9 Sep 2005

Posts: 7,750

08-14-2008 09:44

From: Lost Oddfellow

I have virtually nothing in my inventory other than the avitar I am wearing and a few items I picked up in the last 24 hours.

Actually, that sounds like you're looking at the "Recent" tab in your inventory, is all...

_____________________

Sorry, LL won't let me tell you where I sell my textures and where I offer my services as a sim builder. Ask me in-world.

Lost Oddfellow

Registered User

Join date: 15 Sep 2005

Posts: 33

08-14-2008 09:56

From: Ceera Murakami

Actually, that sounds like you're looking at the "Recent" tab in your inventory, is all...

If that were the case it is likely I would have spotted it within the last month of my inventory build missing

I am no newbie, I just haven't ever looked for help with SL related problems before.

I have no idea how but clearing the cash appears to have done it....
It never worked before. and I use it once a week

Thank you very much for the help

_____________________

I've made my statement and I stand by it,
but I could be wrong.

Ann Launay

Neko-licious™

Join date: 8 Aug 2006

Posts: 7,893

08-14-2008 11:02

For future reference, manually deleting the cache file from your hard drive will often work if clearing it via the SL viewer does not.

_____________________

~Now Trout Re-Re-Re-Certified!~

From: someone

I am bumping you to an 8.5 on the Official Trout Measuring Instrument of Sluttiness. You are an enigma - on the one hand a sweet, gentle, intelligent woman who we would like to wrap up in our arms and protect, and on the other, a temptress to whom we would like to do all sorts of unmentionable things.

Congratulations and shame on you! You are a bit of a slut.

Getting help on a basic account
Lost Oddfellow Registered User Join date: 15 Sep 2005 Posts: 33	08-14-2008 09:00 About a month ago, my entire inventory went missing, over the next couple of hours after that a few bits and pieces came back, however not even half of what I had had. Not more than 2 days ago I got it all back! I was ecstatic. I am normally happy to let these issues play out on there own, but this is the longest I have ever had to wait. But now it's gone again. Almost all of it I have virtually nothing in my inventory other than the avitar I am wearing and a few items I picked up in the last 24 hours. All my textures. All my photos. All my builds. All my animations. Everything is missing. I can't wait another month to get my stuff back again, but I have no idea how to go about asking for help. I looked at the support ticket thing but because I am on a basic account it appears I can't enter one for this issue. Having never sought out help for these problems before I have no idea how to do it. _____________________ I've made my statement and I stand by it, but I could be wrong.
Yumi Murakami DoIt!AttachTheEarOfACat! Join date: 27 Sep 2005 Posts: 6,860	08-14-2008 09:18 All you can do is to upgrade to Premium and then file a support ticket.
Lost Oddfellow Registered User Join date: 15 Sep 2005 Posts: 33	08-14-2008 09:23 Yes. what is what I was worried about. _____________________ I've made my statement and I stand by it, but I could be wrong.
Marianne McCann Feted Inner Child Join date: 23 Feb 2006 Posts: 7,145	08-14-2008 09:26 I believe you could also use phone support. I would also consider bringing it up at an appropriate office hour _____________________ "There's nothing objectionable nor illegal in having a child-like avatar in itself and we must assume innocence until proof of the contrary." - Lewis PR Linden "If you find children offensive, you're gonna have trouble in this world " - Prospero Linden
3Ring Binder always smile Join date: 8 Mar 2007 Posts: 15,028	08-14-2008 09:29 From: Lost Oddfellow About a month ago, my entire inventory went missing, over the next couple of hours after that a few bits and pieces came back, however not even half of what I had had. Not more than 2 days ago I got it all back! I was ecstatic. I am normally happy to let these issues play out on there own, but this is the longest I have ever had to wait. But now it's gone again. Almost all of it I have virtually nothing in my inventory other than the avitar I am wearing and a few items I picked up in the last 24 hours. All my textures. All my photos. All my builds. All my animations. Everything is missing. I can't wait another month to get my stuff back again, but I have no idea how to go about asking for help. I looked at the support ticket thing but because I am on a basic account it appears I can't enter one for this issue. Having never sought out help for these problems before I have no idea how to do it. did you clear your cache and relog? that's usually the first thing to try.
Ceera Murakami Texture Artist / Builder Join date: 9 Sep 2005 Posts: 7,750	08-14-2008 09:44 From: Lost Oddfellow I have virtually nothing in my inventory other than the avitar I am wearing and a few items I picked up in the last 24 hours. Actually, that sounds like you're looking at the "Recent" tab in your inventory, is all... _____________________ Sorry, LL won't let me tell you where I sell my textures and where I offer my services as a sim builder. Ask me in-world.
Lost Oddfellow Registered User Join date: 15 Sep 2005 Posts: 33	08-14-2008 09:56 From: Ceera Murakami Actually, that sounds like you're looking at the "Recent" tab in your inventory, is all... If that were the case it is likely I would have spotted it within the last month of my inventory build missing I am no newbie, I just haven't ever looked for help with SL related problems before. I have no idea how but clearing the cash appears to have done it.... It never worked before. and I use it once a week Thank you very much for the help _____________________ I've made my statement and I stand by it, but I could be wrong.
Ann Launay Neko-licious™ Join date: 8 Aug 2006 Posts: 7,893	08-14-2008 11:02 For future reference, manually deleting the cache file from your hard drive will often work if clearing it via the SL viewer does not. _____________________ ~Now Trout Re-Re-Re-Certified!~ From: someone I am bumping you to an 8.5 on the Official Trout Measuring Instrument of Sluttiness. You are an enigma - on the one hand a sweet, gentle, intelligent woman who we would like to wrap up in our arms and protect, and on the other, a temptress to whom we would like to do all sorts of unmentionable things. Congratulations and shame on you! You are a bit of a slut.

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