About bad customer service..~

Ok it might be a silly question but, is it against any SL rules to provide really bad customer service on a product? I bought a product from a store that is clearly defective (lol even the designer admitted it was defective but failed to put THAT on the ad), and after receiving an IM from the seller that it indeed was defective, none of the staff from the said store ever replied to me for my X number of IMs and notecards sent. I need a SOLUTION to the defective product, NOT a simple IM saying "yeah sorry the product is defective, have a nice day". No it's not a matter of thin patience, since I waited WEEKS for replies, sending a notecard and IM like every other day, to not one but most of the "staff". NONE of the staff from the store replied. If you're going to make money on SL, it's common sense that you actually LOG ONTO SL; the attitude designers have with "oh I'm too busy, I never log onto SL" is total BS, either have someone who is often online help with customers or don't sell your crap. /rant
Anything else I can do (besides telling everyone not to shop there and just consider the money wasted on this product)?

Depending on the situation you could try ARing them for fraud (if they took money and delivered a product that does not work), or simply eat the loss, since SL commerce is a bit "caveat emptor."

Not much you can do in my opinion. LL certainly won't get involved in disputes between residents.

I think poor customer service is more common than one might think. I sent a request once to a well-known SL brand about purchasing an additional layer for an outfit I'd bought. This isn't a big deal of course, and if they'd said "sorry, we don't do that", I would've been fine with it. But after trying to contact staff on two separate occasions and waiting over a week each time, I got no reply whatsoever, even though one message was sent specifically through an online support portal. It did alter my opinion of their customer care and brand in general.

I also contacted a store owner once whose update group I'd joined. I'd accumulated a lot of groups and wanted to leave hers, as I no longer shopped there a lot. When I got there to unsubscribe from her update group system, I noticed there was in fact no unsubscribe button and clicking on the sign only gave me a message stating I was already in the group. I left this creator, again of a well-known store, two messages politely asking to be removed. I got no reply. Then eventually I got so fed up I inspected her sign and noticed there was a prim in it called 'unsubscribe button'. I cammed in and what do you know: she had hidden the button inside the sign. I don't even believe it was by accident anymore, because the sign was very well designed otherwise (no spot where a missing button would fit). Granted, what I was asking wasn't really customer service, but I had bought from her before. Makes me wonder if she actually answers any of her support requests.

Oh and I've heard about irresponsible SL businesses as well. A friend of mine was renting in this sim, whose owner just stopped logging into SL. There was 1 so-called 'estate manager', who also stopped logging in. People would pay rent boxes in this sim, unaware of this fact, and then find out they couldn't use their land. Insane.

Lol today I just got the weirdest customer service EVER. I sent two question IMs and a notecard to *the owner of this store* when she was ONLINE. She ignored both, so I said fine, I'll send you a notecard in case she's not receiving them. For the first time ever, she DECLINED my question notecard. Is that how she thinks is a good way to serve customers?? By declining their questions just like that? Wtf is her problem, some extreme form of anti-social or something? Thank god I did not buy anything from her store. I'm already telling everyone I know not to go to her store, she doesn't deserve to create content on SL if that's her attitude.
Just had to vent that out, ugh what is it with people on SL, it's SOOO much easier to provide satisfactory service in a virtual world for god's sake and people just fail at it, or maybe it's just my bad luck...

Tell everyone you know. March around her property, (I suggest not inside it) and tell everyone you meet. Just don't spam it over group chats or through automatic notecard givers.

And post about it using her real name on third party bulletin boards that might be interested--But don't use names here.

That doesn't sound good Suki.

I bought something from a store two weeks ago but never received the items I had paid for. Sent a notecard to the owner explaining what had happened along with the transaction reference. After one week, heard nothing so followed up with an IM but another week later still nothing. Will just put down to bad luck experience and never buy anything from that place again.

Customer service in SL is not that much different from RL in that it has got worse over the years but makes me appreciate it even more when I get good service.

Or it could just be this person was in "busy" mode, busy mode auto declines inventory offers and may also explain why no answer to the IM's

You might want to remove the AV and store name from your post as its against the forum rules and you could get into trouble

Ok thanks for the heads up, I removed it. x3
If she is in busy mode she should still receive a trace of the IM right? Why didn't she IM back? And I didn't get a response in IM that she's in busy mode. Either way, why would she in busy mode all day? What if a customer needed help? To my knowledge there are no staff at her store, so in the end it's still her fault for declining customer IMs and notecards.
What's funny is that months ago I IMed her about a defective vendor in her store, which technically is helping her right? I sent three IMs and notecards over the span of around a month, as usual got ignored. Then I finally give up, why should I bother wasting time helping that store if I don't get anything out of it and get ignored?

Sounds to me as if she's muted you, whether by accident or design....

Staying in Busy mode all the time is so retarded. There's a designer I know who actually put in her profile: "Leave me a notecard for customer support. As I am always in Busy mode, it will go into my trash. Please IM me to let me know you sent me a note." (Well, I'm paraphrasing here.) What kind of a stupid way is that of doing things?

Unfortunately, like many things in SL, some people are doing it for the very first time, so there will be less than stellar service sometimes.As has been stated, caveat emptor may be a good rule of thimb. If good faith attempts to communicate fail, about all you can do is take the loss and walk away.Don't patronize the business again, and tell everyone you can about it.

In some ways I can't blame people for lousy service when you consider what a shining model of customer service LL is.