Second Life Forums Archive - Anyone Else Get to Do the Support Survey?

Ann Launay

Neko-licious™

Join date: 8 Aug 2006

Posts: 7,893

11-20-2007 19:42

And, if so, what did you say? I was fairly negative on the multiple choice questions, but I had fun with the comments.

To paraphrase, they first asked what they could do to improve my recent experience.

From: someone

I don't know which experience you want to hear about. The feeling I'm generally left with is that your Support staff are either guessing at answers, or are giving me the party line, direct from LL's Handy Dandy Book of Rote Responses. So, better education for the Support staff on common\recurrent issues, more willingness to actual THINK about an issue, and I wouldn't mind a quicker response time either. It was quite fast when the Support Portal started, but it's been getting slower and slower. Increased staff numbers could be helpful with this latter item.

Most of all, I'd like to get the feeling that you actually care about the Residents and their experience. I don't, pretty much ever.

Then, what they could do to to improve the Knowledge Base, which I took a few few liberties with...

From: someone

You should move the KB out of the Support Portal. I know where it is, but the location ridiculously unclear to new Residents.

Give the poor Basics a 'Billing' option on their ticket types...a large percentage of them have payment info on file and sometimes need help.

Make Live Chat for Premiums more obvious. I know you want people to find their own answers whenever possible, but generally by the time they need Live Chat, they've done everything they can think of and are getting too frustrated to want to jump through additional hoops. More or less hiding one of the only direct channels to the Lindens is just horrible customer service.

Fix the Forums. A lot of new - and not so new - Residents go there for answers and you're basically letting them fall into rack and ruin, what with the outdated version, related disabled BBCode, and poor Strife floundering around on his own trying to ride herd on everyone. There needs to be a LINDEN in charge of those Forums, even if primary moderation is left to ResMods (emphasis on the plural there). Reinstate the General Forums while you're at it, so the actual Resident Answers have less chance of getting lost and, as a bonus, you'll gain a little goodwill from everyone who visits there.

A huge percentage of SL's Residents are European...would it kill you to get a damn toll-free Billing phone number for them?

_____________________

~Now Trout Re-Re-Re-Certified!~

From: someone

I am bumping you to an 8.5 on the Official Trout Measuring Instrument of Sluttiness. You are an enigma - on the one hand a sweet, gentle, intelligent woman who we would like to wrap up in our arms and protect, and on the other, a temptress to whom we would like to do all sorts of unmentionable things.

Congratulations and shame on you! You are a bit of a slut.

Bradley Bracken

Goodbye, Farewell, Amen

Join date: 2 Apr 2007

Posts: 3,856

11-20-2007 19:45

I took it. I told them I learned more here in the forums than would ever be possible in the Knowledge Base. Suggested they give the forums more support and start directing people here. It'd get people off their backs and be more effective at the same time.

_____________________

My interest in SL has simply died. Thanks for all the laughs

Paulo Dielli

Symfurny Furniture

Join date: 19 Jan 2007

Posts: 780

11-20-2007 19:50

Lol Ann. My answer to the first question was: quicker response.
My answer to the second question: none. (I find it better here ayway)

Ann Launay

Neko-licious™

Join date: 8 Aug 2006

Posts: 7,893

11-20-2007 19:53

I've been saving up...they asked, I answered.

_____________________

~Now Trout Re-Re-Re-Certified!~

From: someone

I am bumping you to an 8.5 on the Official Trout Measuring Instrument of Sluttiness. You are an enigma - on the one hand a sweet, gentle, intelligent woman who we would like to wrap up in our arms and protect, and on the other, a temptress to whom we would like to do all sorts of unmentionable things.

Congratulations and shame on you! You are a bit of a slut.

Oryx Tempel

Registered User

Join date: 8 Nov 2006

Posts: 7,663

11-20-2007 20:47

I said that they need to move the Knowledge Base access to the first page of the website in BIG FRIENDLY letters and fix the search in the KB as it returns a lot of useless stuff and doesn't return a lot of useful stuff.

_____________________

FD Spark

Prim & Texture Doodler

Join date: 30 Oct 2006

Posts: 4,697

11-20-2007 20:59

I did but I got message saying the url wasn't correct that I clicked within the letter.

_____________________

Look for my alt Dagon Xanith on Youtube.com

Newest video is

Loneliness by Duo Zikr DX's Alts & SL Art Death of Avatar

Theo Kline

(???)

Join date: 31 Dec 2006

Posts: 224

11-20-2007 21:31

You know, I laughed my ass of when I saw that email. I thought to myself, how many people are actually going to fill it out about the support system after this last week of grid stability issues.

I filled it out with exactly how I feel on the matter from my experience with the 'support' system. I was a little harsh, rude, whatever you call it.

Recent experience

From: someone

Do some better training with your support staff. One of my help tickets was a great experience and my first with the new system. A month or two later I had another issue which needed a help ticket to be filed. It was a resident to resident transaction, in which you have the preset options for. The problem was that there was yet another database, dns, network-related excuse used that day and because of it the item didn't get delivered. The staff member replied two days later with something out of the LL copy/paste handbook. Saying something along the lines of "we're sorry, we don't get involved with resident to resident transactions". Then copied over more from the handbook about clearing cache(which never works for me). Why in hell would there be that preset option in the process of filling out a help ticket? It wasn't a big deal, I sorted it out on my own. As myself and many others are getting used to in SL.

Improving the KB

From: someone

I don't use the KB. It's simply a waste of my time. Any time I did try to use it none of the search options have ever helped. I moved to using the forums and the search feature there. The residents who pay you to play SL offer better help then you ever could. Don't you think that's bad?

Ivy Darrow

Truly

Join date: 30 Apr 2006

Posts: 43

11-20-2007 21:59

To the first question I answered that they needed a faster response time to the simpler issues and pointed out that I have a ticket waiting for about three weeks now just to get a house (owned and on land owned by a resident who doesn't exist anymore) off of my land. It is hanging way over but now way over enough that I can bounce it. I also said that after waiting a week, I contacted Live Chat and the helper, instead of just hopping over and clearing the stupid house, spent just as much time checking that my ticket was in the right spot and where it was in the queue, and that he told me I had about 5 more days to wait--two weeks ago. Very frustrating. I also pointed out that I pay $900 in tier and should get better service.

As to the second question, I just said that I don't use the Knowledge Base ever.

_____________________

For beautiful rental cottages, visit The Cottages at Ivy Hollow.

Giz Ihnen

Registered User

Join date: 1 Mar 2007

Posts: 69

11-20-2007 22:49

I was all ready to go and fill it out and be virtually "heard" by the Lindens, or at least feel like I was. So, I clicked the link to fill it out, since the grid was not letting me in, and low and behold, the website was on the fritz... so much for any positive words I MIGHT have when I DO eventually look at the survey...

Kitty Barnett

Registered User

Join date: 10 May 2006

Posts: 5,586

11-20-2007 22:52

From: someone

The survey being requested is not valid. Please check your URL.

Ann Launay

Neko-licious™

Join date: 8 Aug 2006

Posts: 7,893

11-20-2007 22:53

lol, maybe they didn't like the responses.

_____________________

~Now Trout Re-Re-Re-Certified!~

From: someone

I am bumping you to an 8.5 on the Official Trout Measuring Instrument of Sluttiness. You are an enigma - on the one hand a sweet, gentle, intelligent woman who we would like to wrap up in our arms and protect, and on the other, a temptress to whom we would like to do all sorts of unmentionable things.

Congratulations and shame on you! You are a bit of a slut.

Broccoli Curry

I am my alt's alt's alt.

Join date: 13 Jun 2006

Posts: 1,660

11-20-2007 23:36

I got it, just filled it in.

My main gripe is having to jump through the hoops to get through to a live person. I can understand the need for people to try and solve things themselves, but when you *know* that only a live person can solve the problem, it's frustrating picking other/my problem is not here all those times... only to find "there are no operators available at present".

Broccoli

_____________________

~ This space has been abandoned as I can no longer afford it.

Stephen Zenith

Registered User

Join date: 15 May 2006

Posts: 1,029

11-21-2007 02:06

I got it. My responses were about the length of time it takes to get tickets even replied to, and keeping the knowledge base up to date.

_____________________

Sally Silvera

live music maniac

Join date: 17 Feb 2007

Posts: 2,325

11-21-2007 02:11

I haven't .... but then I'm not entitled to any support either

Wonder whether this is just a random survey which will be ignored or an actual attempt to figure out whether the support system is working?

_____________________

spinster Voom

Registered User

Join date: 14 Jun 2007

Posts: 1,069

11-21-2007 02:31

To the first, I said they should make all the help info much more accessible - move the knowledge base out of the support portal to the main website, bring back f1 help, support the forums properly and allow all residents at least read-only access.
To the second I said they should improve the information they have on land buying, selling and management - eg mainland v's estate.

Qie Niangao

Coin-operated

Join date: 24 May 2006

Posts: 7,138

11-21-2007 03:33

*Crap* I got it, but somehow expected another page of questions where I'd get to explain how they'd get much better, more interpretable data if they triggered such a survey with each support incident, keyed directly to that support incident. Oh well. FWIW, my responses:

Recent Experience: "Better integration of information sources--particularly, better leveraging of the wealth of up-to-date information in the forums."

Improving the KB: "Prominent links to the forums. (Really, the KB is a noble effort and all, but there's just no way it can ever keep up with the rate of change in an application like this. For anything but the basics, the forums are the best source.)"

(Oh: Maybe "The survey being requested is not valid" problem could arise if a prior attempt to access the survey, back when website access was b0rked, made subsequent attempts look like you'd already filled-in the survey. But just a guess.)

FD Spark

Prim & Texture Doodler

Join date: 30 Oct 2006

Posts: 4,697

11-21-2007 03:40

Oh well I was just curious about survey but since I can't see it's not going to be answered by me but glad some other people brought up things I have been thinking about too.
Thanks

_____________________

Look for my alt Dagon Xanith on Youtube.com

Newest video is

Loneliness by Duo Zikr DX's Alts & SL Art Death of Avatar

Kitty Barnett

Registered User

Join date: 10 May 2006

Posts: 5,586

11-21-2007 03:53

From: someone

There has been an error opening this survey. See description below.

[Microsoft][ODBC SQL Server Driver][SQL Server]Incorrect syntax

I'll just take the hint I guess

.

Toxic Menges

Time Lady

Join date: 4 Jul 2007

Posts: 206

11-21-2007 06:21

I got it and filled it in, telling them they need to have a better level of availability for the live chat for concierge, and also telling them they should have either a european concierge number OR give info on services like www.just-dial.com.

I never bother with Live Help anymore as I never managed to get through to anyone, on the phone, however, they couldn't be better. I told em that as well.

_____________________

I'm bumping you to an 8.3. You obviously have a strong sense of self and you are very much in control of your sensual side. You're the kind of girl that guys are willing to beat each other senseless over, just hoping for a few moments of attention from you. Congratulations and shame on you. you are a slut in the very best possible meaning of the word!

Trout Re-Certified

Raudf Fox

(ra-ow-th)

Join date: 25 Feb 2005

Posts: 5,119

11-21-2007 06:52

Because I was on my wee high horse, I chose to tell them to at least get the farking tutorials out of the KB. I mean, the Support Portal spends as much time down as the grid (if not MORE recently) and I'd like to be able to access them with ease when I'm building and hit a wall.

Plus, what possible new user is going to want to log in just to check out some of the policies LL holds on things? If it were me, I'd have just went on to the next virtual world.

_____________________

DiamonX Studios, the place of the Victorian Times series of gowns and dresses - Located at http://slurl.com/secondlife/Fushida/224/176

Want more attachment points for your avatar's wearing pleasure? Then please vote for

https://jira.secondlife.com/browse/VWR-1065?

JessyAnne Theas

Cliqueless

Join date: 9 May 2007

Posts: 610

11-21-2007 07:06

I have the survey in my email bin. Just haven't gotten around to it yet

Marianne McCann

Feted Inner Child

Join date: 23 Feb 2006

Posts: 7,145

11-21-2007 07:32

From: Ann Launay

And, if so, what did you say? I was fairly negative on the multiple choice questions, but I had fun with the comments.

I'll be filling out mine shortly.

Mari

_____________________

"There's nothing objectionable nor illegal in having a child-like avatar in itself and we must assume innocence until proof of the contrary." - Lewis PR Linden
"If you find children offensive, you're gonna have trouble in this world

" - Prospero Linden

Garrett Laramide

Upholder of Murphy's Law

Join date: 27 Dec 2006

Posts: 249

11-21-2007 07:38

From: Kitty Barnett

The survey being requested is not valid. Please check your URL.

ditto

_____________________

Accipere quam facere praestat injuriam

Kitty Barnett

Registered User

Join date: 10 May 2006

Posts: 5,586

11-21-2007 08:17

From: Garrett Laramide

ditto

Fixed the URL for me, apparantly the mail got mangled into an odd mixed encoding.

I'll PM/IM you the fixed one

.

(In case someone else runs into it, remove the "3D" in deptID and surveyID, and any == into =)

Anyone Else Get to Do the Support Survey?
Ann Launay Neko-licious™ Join date: 8 Aug 2006 Posts: 7,893	11-20-2007 19:42 And, if so, what did you say? I was fairly negative on the multiple choice questions, but I had fun with the comments. To paraphrase, they first asked what they could do to improve my recent experience. From: someone I don't know which experience you want to hear about. The feeling I'm generally left with is that your Support staff are either guessing at answers, or are giving me the party line, direct from LL's Handy Dandy Book of Rote Responses. So, better education for the Support staff on common\recurrent issues, more willingness to actual THINK about an issue, and I wouldn't mind a quicker response time either. It was quite fast when the Support Portal started, but it's been getting slower and slower. Increased staff numbers could be helpful with this latter item. Most of all, I'd like to get the feeling that you actually care about the Residents and their experience. I don't, pretty much ever. Then, what they could do to to improve the Knowledge Base, which I took a few few liberties with... From: someone You should move the KB out of the Support Portal. I know where it is, but the location ridiculously unclear to new Residents. Give the poor Basics a 'Billing' option on their ticket types...a large percentage of them have payment info on file and sometimes need help. Make Live Chat for Premiums more obvious. I know you want people to find their own answers whenever possible, but generally by the time they need Live Chat, they've done everything they can think of and are getting too frustrated to want to jump through additional hoops. More or less hiding one of the only direct channels to the Lindens is just horrible customer service. Fix the Forums. A lot of new - and not so new - Residents go there for answers and you're basically letting them fall into rack and ruin, what with the outdated version, related disabled BBCode, and poor Strife floundering around on his own trying to ride herd on everyone. There needs to be a LINDEN in charge of those Forums, even if primary moderation is left to ResMods (emphasis on the plural there). Reinstate the General Forums while you're at it, so the actual Resident Answers have less chance of getting lost and, as a bonus, you'll gain a little goodwill from everyone who visits there. A huge percentage of SL's Residents are European...would it kill you to get a damn toll-free Billing phone number for them? _____________________ ~Now Trout Re-Re-Re-Certified!~ From: someone I am bumping you to an 8.5 on the Official Trout Measuring Instrument of Sluttiness. You are an enigma - on the one hand a sweet, gentle, intelligent woman who we would like to wrap up in our arms and protect, and on the other, a temptress to whom we would like to do all sorts of unmentionable things. Congratulations and shame on you! You are a bit of a slut.
Bradley Bracken Goodbye, Farewell, Amen Join date: 2 Apr 2007 Posts: 3,856	11-20-2007 19:45 I took it. I told them I learned more here in the forums than would ever be possible in the Knowledge Base. Suggested they give the forums more support and start directing people here. It'd get people off their backs and be more effective at the same time. _____________________ My interest in SL has simply died. Thanks for all the laughs
Paulo Dielli Symfurny Furniture Join date: 19 Jan 2007 Posts: 780	11-20-2007 19:50 Lol Ann. My answer to the first question was: quicker response. My answer to the second question: none. (I find it better here ayway)
Ann Launay Neko-licious™ Join date: 8 Aug 2006 Posts: 7,893	11-20-2007 19:53 I've been saving up...they asked, I answered. _____________________ ~Now Trout Re-Re-Re-Certified!~ From: someone I am bumping you to an 8.5 on the Official Trout Measuring Instrument of Sluttiness. You are an enigma - on the one hand a sweet, gentle, intelligent woman who we would like to wrap up in our arms and protect, and on the other, a temptress to whom we would like to do all sorts of unmentionable things. Congratulations and shame on you! You are a bit of a slut.
Oryx Tempel Registered User Join date: 8 Nov 2006 Posts: 7,663	11-20-2007 20:47 I said that they need to move the Knowledge Base access to the first page of the website in BIG FRIENDLY letters and fix the search in the KB as it returns a lot of useless stuff and doesn't return a lot of useful stuff. _____________________
FD Spark Prim & Texture Doodler Join date: 30 Oct 2006 Posts: 4,697	11-20-2007 20:59 I did but I got message saying the url wasn't correct that I clicked within the letter. _____________________ Look for my alt Dagon Xanith on Youtube.com Newest video is Loneliness by Duo Zikr DX's Alts & SL Art Death of Avatar
Theo Kline (???) Join date: 31 Dec 2006 Posts: 224	11-20-2007 21:31 You know, I laughed my ass of when I saw that email. I thought to myself, how many people are actually going to fill it out about the support system after this last week of grid stability issues. I filled it out with exactly how I feel on the matter from my experience with the 'support' system. I was a little harsh, rude, whatever you call it. Recent experience From: someone Do some better training with your support staff. One of my help tickets was a great experience and my first with the new system. A month or two later I had another issue which needed a help ticket to be filed. It was a resident to resident transaction, in which you have the preset options for. The problem was that there was yet another database, dns, network-related excuse used that day and because of it the item didn't get delivered. The staff member replied two days later with something out of the LL copy/paste handbook. Saying something along the lines of "we're sorry, we don't get involved with resident to resident transactions". Then copied over more from the handbook about clearing cache(which never works for me). Why in hell would there be that preset option in the process of filling out a help ticket? It wasn't a big deal, I sorted it out on my own. As myself and many others are getting used to in SL. Improving the KB From: someone I don't use the KB. It's simply a waste of my time. Any time I did try to use it none of the search options have ever helped. I moved to using the forums and the search feature there. The residents who pay you to play SL offer better help then you ever could. Don't you think that's bad?
Ivy Darrow Truly Join date: 30 Apr 2006 Posts: 43	11-20-2007 21:59 To the first question I answered that they needed a faster response time to the simpler issues and pointed out that I have a ticket waiting for about three weeks now just to get a house (owned and on land owned by a resident who doesn't exist anymore) off of my land. It is hanging way over but now way over enough that I can bounce it. I also said that after waiting a week, I contacted Live Chat and the helper, instead of just hopping over and clearing the stupid house, spent just as much time checking that my ticket was in the right spot and where it was in the queue, and that he told me I had about 5 more days to wait--two weeks ago. Very frustrating. I also pointed out that I pay $900 in tier and should get better service. As to the second question, I just said that I don't use the Knowledge Base ever. _____________________ For beautiful rental cottages, visit The Cottages at Ivy Hollow.
Giz Ihnen Registered User Join date: 1 Mar 2007 Posts: 69	11-20-2007 22:49 I was all ready to go and fill it out and be virtually "heard" by the Lindens, or at least feel like I was. So, I clicked the link to fill it out, since the grid was not letting me in, and low and behold, the website was on the fritz... so much for any positive words I MIGHT have when I DO eventually look at the survey...
Kitty Barnett Registered User Join date: 10 May 2006 Posts: 5,586	11-20-2007 22:52 From: someone The survey being requested is not valid. Please check your URL.
Ann Launay Neko-licious™ Join date: 8 Aug 2006 Posts: 7,893	11-20-2007 22:53 lol, maybe they didn't like the responses. _____________________ ~Now Trout Re-Re-Re-Certified!~ From: someone I am bumping you to an 8.5 on the Official Trout Measuring Instrument of Sluttiness. You are an enigma - on the one hand a sweet, gentle, intelligent woman who we would like to wrap up in our arms and protect, and on the other, a temptress to whom we would like to do all sorts of unmentionable things. Congratulations and shame on you! You are a bit of a slut.
Broccoli Curry I am my alt's alt's alt. Join date: 13 Jun 2006 Posts: 1,660	11-20-2007 23:36 I got it, just filled it in. My main gripe is having to jump through the hoops to get through to a live person. I can understand the need for people to try and solve things themselves, but when you know that only a live person can solve the problem, it's frustrating picking other/my problem is not here all those times... only to find "there are no operators available at present". Broccoli _____________________ ~ This space has been abandoned as I can no longer afford it.
Stephen Zenith Registered User Join date: 15 May 2006 Posts: 1,029	11-21-2007 02:06 I got it. My responses were about the length of time it takes to get tickets even replied to, and keeping the knowledge base up to date. _____________________
Sally Silvera live music maniac Join date: 17 Feb 2007 Posts: 2,325	11-21-2007 02:11 I haven't .... but then I'm not entitled to any support either Wonder whether this is just a random survey which will be ignored or an actual attempt to figure out whether the support system is working? _____________________
spinster Voom Registered User Join date: 14 Jun 2007 Posts: 1,069	11-21-2007 02:31 To the first, I said they should make all the help info much more accessible - move the knowledge base out of the support portal to the main website, bring back f1 help, support the forums properly and allow all residents at least read-only access. To the second I said they should improve the information they have on land buying, selling and management - eg mainland v's estate.
Qie Niangao Coin-operated Join date: 24 May 2006 Posts: 7,138	11-21-2007 03:33 Crap I got it, but somehow expected another page of questions where I'd get to explain how they'd get much better, more interpretable data if they triggered such a survey with each support incident, keyed directly to that support incident. Oh well. FWIW, my responses: Recent Experience: "Better integration of information sources--particularly, better leveraging of the wealth of up-to-date information in the forums." Improving the KB: "Prominent links to the forums. (Really, the KB is a noble effort and all, but there's just no way it can ever keep up with the rate of change in an application like this. For anything but the basics, the forums are the best source.)" (Oh: Maybe "The survey being requested is not valid" problem could arise if a prior attempt to access the survey, back when website access was b0rked, made subsequent attempts look like you'd already filled-in the survey. But just a guess.)
FD Spark Prim & Texture Doodler Join date: 30 Oct 2006 Posts: 4,697	11-21-2007 03:40 Oh well I was just curious about survey but since I can't see it's not going to be answered by me but glad some other people brought up things I have been thinking about too. Thanks _____________________ Look for my alt Dagon Xanith on Youtube.com Newest video is Loneliness by Duo Zikr DX's Alts & SL Art Death of Avatar
Kitty Barnett Registered User Join date: 10 May 2006 Posts: 5,586	11-21-2007 03:53 From: someone There has been an error opening this survey. See description below. [Microsoft][ODBC SQL Server Driver][SQL Server]Incorrect syntax I'll just take the hint I guess .
Toxic Menges Time Lady Join date: 4 Jul 2007 Posts: 206	11-21-2007 06:21 I got it and filled it in, telling them they need to have a better level of availability for the live chat for concierge, and also telling them they should have either a european concierge number OR give info on services like www.just-dial.com. I never bother with Live Help anymore as I never managed to get through to anyone, on the phone, however, they couldn't be better. I told em that as well. _____________________ I'm bumping you to an 8.3. You obviously have a strong sense of self and you are very much in control of your sensual side. You're the kind of girl that guys are willing to beat each other senseless over, just hoping for a few moments of attention from you. Congratulations and shame on you. you are a slut in the very best possible meaning of the word! Trout Re-Certified
Raudf Fox (ra-ow-th) Join date: 25 Feb 2005 Posts: 5,119	11-21-2007 06:52 Because I was on my wee high horse, I chose to tell them to at least get the farking tutorials out of the KB. I mean, the Support Portal spends as much time down as the grid (if not MORE recently) and I'd like to be able to access them with ease when I'm building and hit a wall. Plus, what possible new user is going to want to log in just to check out some of the policies LL holds on things? If it were me, I'd have just went on to the next virtual world. _____________________ DiamonX Studios, the place of the Victorian Times series of gowns and dresses - Located at http://slurl.com/secondlife/Fushida/224/176 Want more attachment points for your avatar's wearing pleasure? Then please vote for https://jira.secondlife.com/browse/VWR-1065?
JessyAnne Theas Cliqueless Join date: 9 May 2007 Posts: 610	11-21-2007 07:06 I have the survey in my email bin. Just haven't gotten around to it yet
Marianne McCann Feted Inner Child Join date: 23 Feb 2006 Posts: 7,145	11-21-2007 07:32 From: Ann Launay And, if so, what did you say? I was fairly negative on the multiple choice questions, but I had fun with the comments. I'll be filling out mine shortly. Mari _____________________ "There's nothing objectionable nor illegal in having a child-like avatar in itself and we must assume innocence until proof of the contrary." - Lewis PR Linden "If you find children offensive, you're gonna have trouble in this world " - Prospero Linden
Garrett Laramide Upholder of Murphy's Law Join date: 27 Dec 2006 Posts: 249	11-21-2007 07:38 From: Kitty Barnett The survey being requested is not valid. Please check your URL. ditto _____________________ Accipere quam facere praestat injuriam
Kitty Barnett Registered User Join date: 10 May 2006 Posts: 5,586	11-21-2007 08:17 From: Garrett Laramide ditto Fixed the URL for me, apparantly the mail got mangled into an odd mixed encoding. I'll PM/IM you the fixed one . (In case someone else runs into it, remove the "3D" in deptID and surveyID, and any == into =)

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Anyone Else Get to Do the Support Survey?