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Francesca Alva
Registered Trademark
Join date: 17 Jul 2006
Posts: 507
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12-17-2009 06:39
Roberto Linden of Billing who sorted out a currency problem for me over the phone. I've done my share of moaning about LL, it's only fair I should throw bouquets as well as brickbats.  |
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Scylla Rhiadra
Gentle is Human
Join date: 11 Oct 2008
Posts: 4,427
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12-17-2009 07:44
From: Francesca Alva Roberto Linden of Billing who sorted out a currency problem for me over the phone. I've done my share of moaning about LL, it's only fair I should throw bouquets as well as brickbats. YAY!!! (/me likes the occasional positive news story . . . )
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Scylla Rhiadra
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Melita Magic
On my own terms.
Join date: 5 Jun 2008
Posts: 2,253
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12-18-2009 21:36
Yay too!
Have had positive experiences with Lindens thus far also. Response has also usually been quick.
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"Every time you help a newbie, an angel gets its wings." - from some movie or other...
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Peggy Paperdoll
A Brat
Join date: 15 Apr 2006
Posts: 4,383
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12-18-2009 22:22
I've also had very good experiences with LL for problems......especially where billing is concerned. Quick, professional and, every time, to my satisfaction.
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Amaranthim Talon
Voyager, Seeker, Curious
Join date: 14 Nov 2006
Posts: 12,032
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12-19-2009 09:12
I also have had consistent help from both live chat and phone -
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"Yield to temptation. It may not pass your way again. " Robert A. Heinlein  http://talonfaire.blogspot.com/ Visit Talon Faire Main: http://slurl.com/secondlife/Misto%20Presto/216/21/155- Main Store XStreets: http://tinyurl.com/6r7ayn
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Kitty Barnett
Registered User
Join date: 10 May 2006
Posts: 5,586
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12-19-2009 09:37
From: Peggy Paperdoll I've also had very good experiences with LL for problems......especially where billing is concerned. Quick, professional and, every time, to my satisfaction. They're almost over-eager when it comes to billing  . I use a very low limit card for online credit card transactions and sometimes it takes about a week to credit a payment so once or twice a month I'll try to buy L$, hit the limit and the transaction won't go through. Each time it happens after 2-3 minutes there will be a Linden IM'ing me asking if I need assistance because the charge declined  . |