Welcome to the Second Life Forums Archive

These forums are CLOSED. Please visit the new forums HERE

Is me.......

Kathrin Larkham
Registered User
Join date: 12 Mar 2008
Posts: 1
04-25-2008 21:43
...ore does only I do have a different understanding about the term "RESOLVED"?

I am working in a so-called IT-fabric.....and if we would give our costumers SUCH....we were dead in hours......this is become a joke ine the last week.......no...NO day!!!! without general break of alll.....24 hours seems to be a magic hour.......what the heck are You guys doing there?....and yes, I do pay for this......
Smoke Gordonstone
-------------------------
Join date: 13 Jan 2008
Posts: 371
04-25-2008 21:52
Interesting. No...you're not the only one.

Welcome to the forums :o
Colette Meiji
Registered User
Join date: 25 Mar 2005
Posts: 15,556
04-26-2008 05:49
Resolved would mean they found the root of the problem and it wont come back.

Alleviated would mean they know what the problem is and did something to reduce it, for now.

I think the Lindens don't understand the difference is all.
Deira Llanfair
Deira to rhyme with Myra
Join date: 16 Oct 2006
Posts: 2,315
04-26-2008 05:57
The Grid has a will of it's own and I think there are sort-of shades of "resolved" - maybe there ought to be an accompanying confidence factor?
_____________________
Deira :)
Must create animations for head-desk and palm-face!.
Chosen Few
Alpha Channel Slave
Join date: 16 Jan 2004
Posts: 7,496
04-26-2008 06:37
Well, If I take your question literally, I'd say it's entirely possible. After all, you do seem to have a "different understanding" of certain words already, judging by your writing here. For example, most people "understand" the word "ore" to mean unrefined metal, but not you. And most people "understand" that the words "is" and "has" each have their own separate definitions and usages, but you seem to feel they're interchangeable since you wrote "this is become" instead of "this has become". You also seem to have a completely unique "understanding" of how many periods go at the end of a sentence. Most people "understand" that one is sufficient, but you seem to feel that anywhere from three to seven are necessary. And most people "understand" that sentences start with capital letters, but you don't seem to want to fall in line with that either.

So yes, it's possible your "understanding" of the word "resolved" is out there as well.

Now that I've said that, let's talk about what you actually meant, not just how you said it.

As Colette mentioned, the Lindens do seem to have an unfortunate habit of applying the word "resolved" prematurely. It would be nice if they'd use something intermediary like "alleviated" or "mitigated" until they're absolutely certain the problem is actually fixed.

But in all fairness, sometimes there are cascade failures that they can't know are going to happen. When a problem has more than one cause, it can very well seem like its fixed for a little while, even when it's not. Networks are temperamental things. Sometimes when one part of a network fails, it sets a chain of events in motion, the results of which can manifest themselves hours or days later, well after the cause of the initial failure was repaired. In cases like that, a "resolved" stamp might indeed seem warranted at the time, since no one has any way of knowing that there's still a silent chain reaction in progress, brewing either a new set of problems or a return of the previous one.

In cases like that, it often seems to us on the user side that the original problem wasn't actually ever fixed, especially if the new one has similar symptoms. But the truth is even though the second instance might have the same symptoms as the first, the actual cause is completely different. The first simply helped trigger the second, but other than that, they're unrelated.

That, of course, doesn't make it any less annoying for us. But I think it's worth keeping in mind that the Lindens are just as annoyed. They don't want it not to work any more than we do. I get as frustrated as anyone else, but I do try to remember that the good human beings over at Linden Lab are always working very hard, and that not every problem is anyone's fault. Some are, of course, but not all. And whether any particular issue can or can't be blamed on any particular person or people, bitching about it doesn't ever help the situation.

_____________________
.

Land now available for rent in Indigo. Low rates. Quiet, low-lag mainland sim with good neighbors. IM me in-world if you're interested.