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Lance Corrimal
I don't do stupid.
Join date: 9 Jun 2006
Posts: 877
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07-15-2009 02:39
so i open a ticket about XYZ. next day i get a reply saying "i did (some kind of whatever they do to try to fix things), can you try again what gave you problems" so i go & try, same problem, so i comment accordingly ("no, did not help, problem still exists"  on the ticket. several days later i get a "Ticket closed" notice, the comment by some linden reads: "Glad to hear it works now." So i re-open, saying "as i mentioned before it does NOT 'work now', i already told you guys it is still broken." So now i start getting ... clever remarks (i dont know what else to call it) from a different linden that are not even related to the actual problem, and that person actually posts those unrelated ramblings as "solution provided." GAH. why do they have to hire the pond scum that has been kicked out of KFC for incompetence? |
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Abigail Merlin
Child av on the lose
Join date: 25 Mar 2007
Posts: 777
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07-15-2009 03:18
Try getting a usefull answer from the KB Lindens  Or better yet, try getting any answer at all from the G-Team Lindens.. At least the congierce Lindens still know what they are doing. |
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Chris Norse
Loud Arrogant Redneck
Join date: 1 Oct 2006
Posts: 5,735
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07-15-2009 06:13
Young grasshopper, to ask your question is to answer it.
_____________________
I'm going to pick a fight
William Wallace, Braveheart
“Rules are mostly made to be broken and are too often for the lazy to hide behind”
Douglas MacArthur
FULL
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Sling Trebuchet
Deleted User
Join date: 20 Jan 2007
Posts: 4,548
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07-15-2009 06:25
From: Chris Norse Young grasshopper, to ask your question is to answer it. That's why this forum, in which resident pose questions.. ...is called Resident Answers
_____________________
Maggie: We give our residents a lot of tools, to build, create, and manage their lands and objects. That flexibility also requires people to exercise judgment about when things should be used.
http://www.ace-exchange.com/home/story/BDVR/589
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Kidd Krasner
Registered User
Join date: 1 Jan 2007
Posts: 1,938
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07-15-2009 06:31
Presumably they get measured by number of tickets closed and average time to closure, or similar metrics.
There's a reason why many support service departments use a followup review, of the form "Were you happy with your experience contacting the support department?".
For what it's worth, I recently posted a request to Corel that essentially said "There's a problem with this theme", for which the response I got was "Here's how to switch to a different theme." Front line support people typically don't know how to solve problems, they just know how to look up canned answers.
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Lance Corrimal
I don't do stupid.
Join date: 9 Jun 2006
Posts: 877
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07-15-2009 06:51
From: Kidd Krasner Presumably they get measured by number of tickets closed and average time to closure, or similar metrics. /me starts to hum "money for nothing" From: Kidd Krasner There's a reason why many support service departments use a followup review, of the form "Were you happy with your experience contacting the support department?". obviously LL does not do that, or the average supportfrontliner would be back to flipping burgers after the first two tickets. after lots of nagging and prodding and poking they seem to have reassigned my ticket to someone who actually knew his left foot from my right hand, and actually tried to do something. I guess you have to break through the wall of ignorance first. |
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Argent Stonecutter
Emergency Mustelid
Join date: 20 Sep 2005
Posts: 20,263
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07-15-2009 06:52
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