503 Rabble Rousing
|
|
Nika Talaj
now you see her ...
Join date: 2 Jan 2007
Posts: 5,449
|
01-29-2008 12:08
Access to the rest of the website seems to have improved; but to the forums it is, if anything, worse. I posted this in another 503 thread, but since they haven't fixed it yet thought I'd repost this idea for how even Basic accounts (non-Premium) can file a support ticket on this: From: someone I just submitted a "region down" support ticket for the forums
As a basic resident, that form of "Special Question" seemed to be the best fit.
Here's the text I used:
"The forums have been plagued with 503 and other errors, to the point where they are nearly unusable, since Friday. The forums are part of my, and many others residents', SL experience when I cannot go inworld. Please return them to working order."
_____________________
.  To contact forum folks, join the inworld group "The Forum Cartel". New residents with questions about SL more than welcome! We has parties! To contact forum scripters, join the inworld group "Scriptoratti" (thanks Void!). New scripter questions welcome!
|
|
SuezanneC Baskerville
Forums Rock!
Join date: 22 Dec 2003
Posts: 14,229
|
01-29-2008 12:15
Are the support requests handled by a third party customer service company rather than Linden staff?
_____________________
-
So long to these forums, the vBulletin forums that used to be at forums.secondlife.com. I will miss them.
I can be found on the web by searching for "SuezanneC Baskerville", or go to
http://www.google.com/profiles/suezanne
-
http://lindenlab.tribe.net/ created on 11/19/03.
Members: Ben, Catherine, Colin, Cory, Dan, Doug, Jim, Philip, Phoenix, Richard,
Robin, and Ryan
-
|
|
Nika Talaj
now you see her ...
Join date: 2 Jan 2007
Posts: 5,449
|
01-29-2008 12:22
From: SuezanneC Baskerville Are the support requests handled by a third party customer service company rather than Linden staff? Doesn't matter, does it? Whoever handles the initial report, it eventually gets reported to LL. The point is to just give the issue visibility. A website access report like this will probably get tallied and the tally sent to the datacenter network admin folks, which given that its a load balancer issue (it sure looks like one), is probably the right place. .
_____________________
. To contact forum folks, join the inworld group "The Forum Cartel". New residents with questions about SL more than welcome! We has parties! To contact forum scripters, join the inworld group "Scriptoratti" (thanks Void!). New scripter questions welcome!
|
|
Wulfric Chevalier
Give me a Fish!!!!
Join date: 22 Dec 2006
Posts: 947
|
01-29-2008 12:39
just for variety I just got a 500 Server error
|
|
Fayruz Bashir
Registered User
Join date: 25 Jan 2008
Posts: 49
|
01-29-2008 12:41
From: Wulfric Chevalier just for variety I just got a 500 Server error I got the 503 trying to read this thread, and I originally got a 500 when I tried to access the forum earlier. |
|
Twosteppin Jewell
zzzzzzzzzzzzzzzz
Join date: 27 Mar 2007
Posts: 308
|
01-29-2008 12:48
Ironically, I took 4 of the 503 errors before the support page actually loaded. I did log a ticket, though.
_____________________
Sorry, I was temporarily lost in thought and it wasn't familiar territory.
|
|
foehn Breed
More random than random
Join date: 16 Jan 2006
Posts: 1,142
|
01-29-2008 13:02
*click*
*rable*
*click*
*rable rable*
*click*
.
*RL*
_____________________
You have no friends online at this time. "Excellent!"
Einstein "I never think of the future. It comes soon enough."
|
|
SuezanneC Baskerville
Forums Rock!
Join date: 22 Dec 2003
Posts: 14,229
|
01-29-2008 13:04
My experience with third party customer service organizations mainly involves the one used by Comcast. It has not been an entirely rewarding experience.   They might have a "off topic" category to file it in.
_____________________
-
So long to these forums, the vBulletin forums that used to be at forums.secondlife.com. I will miss them.
I can be found on the web by searching for "SuezanneC Baskerville", or go to
http://www.google.com/profiles/suezanne
-
http://lindenlab.tribe.net/ created on 11/19/03.
Members: Ben, Catherine, Colin, Cory, Dan, Doug, Jim, Philip, Phoenix, Richard,
Robin, and Ryan
-
|
|
Riko Jarman
Registered User
Join date: 2 Nov 2007
Posts: 68
|
01-29-2008 16:56
If my e-business team allowed 503 errors to go on this long, They'd all be fired by now. Oops just got another one trying to post this message. And another.
|
|
Twosteppin Jewell
zzzzzzzzzzzzzzzz
Join date: 27 Mar 2007
Posts: 308
|
01-29-2008 20:43
I just received the following email: Subject: Ticket #<9999>: Sent Final Resolution (503 Errors in Forums) We have solved your issue Solution: Hi, Twosteppin Thank you for contacting the support portal. As per our blog post we have been working on the 503 error issue regarding our website and it's related pages. We have resolved this issue all but the friends-online portion of the website. Forums should be working again. Thank you for your patience. Kate I-World Team And, of course, I took a couple more of the 503 errors trying to get to this thread and post this message -- after a fresh reboot of my computer, therefore completely fresh browser window. I'm glad to hear that they have finally resolved this issue again.
_____________________
Sorry, I was temporarily lost in thought and it wasn't familiar territory.
|