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Help Please!
luke1450 McCallen
Registered User
Join date: 28 Feb 2008
Posts: 5
10-08-2008 10:48
powerbook g4, 1.67ghz, 1 gig ram, OSX 10.4, ATI Mobility Radeon 9700

downloaded the new Sl viewer and it crashes when loading.

downloaded OnRez and Coolview and the same thing happens.

BTW, friends say they see me log on and off as i try to load the viewers.

any suggestions where to start looking for a fix? could it be a setting in the MAC?

BTW, i CANNOT update the OS because of an APP. I am using.

TIA, luke
Viktoria Dovgal
…
Join date: 29 Jul 2007
Posts: 3,593
10-08-2008 12:01
To find out where it is crashing:

open Applications/Utilities/Terminal and leave it there for a moment, we'll come back.

Find the Second Life app in the Finder, right-click and Show Package Contents.

In the Finder window that pops up, co into the Contents folder, then MacOS from there.

Find the "Second Life" icon in that MacOS folder, it will be a black "exec" icon. Drag that icon to the Terminal window you opened in the first step, then press return to run it.

What this will do is let you see SL's logging while the viewer runs. With luck, you'll see an error message good enough to tell you what the problem is. (SL's logging prints lots and lots and lots of stuff, what you're hoping for is that something near the end points to an actual problem.)
luke1450 McCallen
Registered User
Join date: 28 Feb 2008
Posts: 5
10-08-2008 13:12
this is the error message:

2008-10-08T20:05:33Z INFO: handleViewerCrash: Handle viewer crash entry.
2008-10-08T20:05:33Z INFO: handleViewerCrash: Creating crash marker file /Users/XXXX/Library/Application Support/SecondLife/logs/SecondLife.error_marker
2008-10-08T20:05:33Z INFO: handleViewerCrash: Created crash marker file /Users/XXX/Library/Application Support/SecondLife/logs/SecondLife.error_marker
2008-10-08T20:05:33Z INFO: handleViewerCrash: Handle viewer crash generating stats log.
2008-10-08T20:05:33Z INFO: writeDebugInfo: Opening debug file /Users/XXXX/Library/Application Support/SecondLife/logs/debug_info.log
2008-10-08T20:05:33Z INFO: handleCrashReporting: Launching crash reporter using: 'open crashreporter.app'
2008-10-08T20:05:33Z INFO: handleCrashReporting: returned from crash reporter... dying
Viktoria Dovgal
…
Join date: 29 Jul 2007
Posts: 3,593
10-08-2008 13:33
Oh, it made a crash log but didn't say whay it felt like crashing there? Poo.

Ok, under your home, under Library/Logs/Crashreporter, see if there's a Second Life.crash.log. There should be one. You might want to rename this and try running SL again, so that you don't have a pile of old crashes to look at.

anyway, after you've done that and crashed again, open the log, Console should open, use command-F to search for "Crashed". That part of my last crash, under RC2, looked like this:

From: someone

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000

Thread 0 Crashed:
0 com.secondlife.indra.viewer 0x0148d65c LLError::crashAndLoop(std::basic_string<char, std::char_traits<char>, std::allocator<char> > const&;) + 4
1 com.secondlife.indra.viewer 0x0004dbc0 errorCallback(std::basic_string<char, std::char_traits<char>, std::allocator<char> > const&;) + 28
2 com.secondlife.indra.viewer 0x014924e8 LLError::Log::flush(std::basic_ostringstream<char, std::char_traits<char>, std::allocator<char> >*, LLError::CallSite const&;) + 2644
3 com.secondlife.indra.viewer 0x010f34a0 LLVertexBuffer::drawRange(unsigned, unsigned, unsigned, unsigned, unsigned) const + 556
4 com.secondlife.indra.viewer 0x00132bcc LLRenderPass::pushBatch(LLDrawInfo&, unsigned, int) + 316
5 com.secondlife.indra.viewer 0x001320c4 LLRenderPass::pushBatches(unsigned, unsigned, int) + 104
6 com.secondlife.indra.viewer 0x00131aec LLRenderPass::renderTexture(unsigned, unsigned) + 32
7 com.secondlife.indra.viewer 0x00139918 LLDrawPoolSimple::render(int) + 204
8 com.secondlife.indra.viewer 0x00e31bc0 LLPipeline::renderGeom(LLCamera&, int) + 2264
9 com.secondlife.indra.viewer 0x00ac7194 display(int, float, int, int) + 8548
10 com.secondlife.indra.viewer 0x0006a7dc LLAppViewer::mainLoop() + 3088
11 com.secondlife.indra.viewer 0x00e49a00 main + 664
12 com.secondlife.indra.viewer 0x000089ac _start + 760
13 com.secondlife.indra.viewer 0x000086b0 start + 48



(it's not always thread 0, so you might have to scroll back up to find that exception stuff).

I forget what was happening for that crash, and yours will be different, but the function names did point to the part of rendering that was messing up, if I had to look for a recurring problem. Can you find the same on your Mac? Not guaranteed, but it might oint you to a good spot to look at.

Oh, and on OS versions, you said you can't upgrade because of app compatibility. Are you at least on the most recent Tiger update (10.4.11) ? 10.4.11 is part of the SL system requirements.
luke1450 McCallen
Registered User
Join date: 28 Feb 2008
Posts: 5
10-08-2008 18:37
<<Oh, and on OS versions, you said you can't upgrade because of app compatibility. Are you at least on the most recent Tiger update (10.4.11) ? 10.4.11 is part of the SL system requirements.>>

my OS is 10.4.0 i see the SL specs are for 10.4.11 This could be the problem. crap.

L
Zak Claxton
SL Live Musician
Join date: 14 Oct 2006
Posts: 121
10-09-2008 09:58
Why are you using 10.4.0? There were tons of updates to Tiger -- free ones -- beore Leopard came out.

Go grab an update to your OS and then try again. Good luck!
_____________________
www.zakclaxton.com
Victoria Wheeler
Registered User
Join date: 10 Oct 2006
Posts: 51
PLEASE put your topic in your Subject line
12-17-2008 07:47
So people know what you want to ask. "Please help" is not informative of your issue at all and fewer people will help you unless if they can't tell from the Subject what you need.