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Crashing MacBook Pros, Client 1.15.. and OSX10.4.9!!

Christi Maeterlinck
Registered User
Join date: 25 Jan 2006
Posts: 126
04-28-2007 10:42
So I took the Linden advice about upgrading graphics drivers to heart.

Having been struggling like the rest of us with constant crashes since they upgraded us from client 1.13, I thought okay, lets benefit from the updated drivers in OSX10.4.9 (I'd been using 10.4.6, which came with my first-issue MacBook Pro.
I have to report that SL doesn't like it. I haven't yet crashed, touch wood. But my ordinary avatar walking is like:
a) hesitation: avatar walks 'on the spot' for 3 paces or so before moving forward
b) tunneling: (you know how occasionally your av will walk to the end of the sim and then reappear where it should be) but justb for 2 or 3 paces; then it comes back and continues normally
c) maintenance: avatar keeps on walking for 2 or 3 paces before stopping.
The weird thing is that I see this happening to everyone else, not just me!

I suspect this may be a separate issue; who knows, the crashing problem may be solved! But dies anyone know if this walking rpoblem _is_ a geenrci issue, and of so are there any ways of solving it?
scarlet Vavoom
Registered User
Join date: 30 Mar 2006
Posts: 123
ug I know
04-28-2007 10:48
I also have the same setup as your MacBook Pro, was gonna post a "WTF" is going on. Since last weeks updgrade to 1.15 my MacBook Pro crashs, not just crashs but freezes up completely. I have to do a hard restart on it which I don't like doing and feel its hard on the computer itself. Why is this happening? And when will u fix this? Seems like its just gotten worse for Mac clients.

Scarlet Vavvom
Christi Maeterlinck
Registered User
Join date: 25 Jan 2006
Posts: 126
Crashing MacBook Pros, Client 1.15.. and OSX10.4.9!! : MORE
04-28-2007 11:57
Okay: the crashing continues, for me as for all of us.

Also, walking is now out of sync: I 'walk into hillsides' for just a few steps before being rset a few steps back.
I'm going to re-download client 1.15. You know how when a new client starts up, it tells you it has set a veriety of defaults suited to what it recognises suits your system? Well, it occurs me that having upgraded my OS to 10.4.9 from 10.4.6, SL doesn't realise it. Or something.
Downloading 1.15 into OS 10.4.9 should inform it?

And all you techies out there.. I know all this my seem weedy but, you know... why should one have to be super-computer-literate to enjoy a simulation game?

Watch thos space and I'll report on any improvement.
Christi Maeterlinck
Registered User
Join date: 25 Jan 2006
Posts: 126
Crashing MacBook Pros, Client 1.15.. and OSX10.4.9!! : MORE
04-28-2007 17:09
From: Christi Maeterlinck
Okay: the crashing continues, for me as for all of us.

Also, walking is now out of sync: I 'walk into hillsides' for just a few steps before being rset a few steps back.
I'm going to re-download client 1.15. You know how when a new client starts up, it tells you it has set a veriety of defaults suited to what it recognises suits your system? Well, it occurs me that having upgraded my OS to 10.4.9 from 10.4.6, SL doesn't realise it. Or something.
Downloading 1.15 into OS 10.4.9 should inform it?

And all you techies out there.. I know all this my seem weedy but, you know... why should one have to be super-computer-literate to enjoy a simulation game?

Watch this space and I'll report on any improvement.


It made not a blind bit of difference.

EXCEPT that Safari just doesnt work properly under OS10.4.9. It crawls. It told me it would take 3 hours to download client 1.15 (this on a dual- MacBook Pro, 2GB memory, 2 GHz Intel Core Duo I'll remind you.) So I used my 768 MB memory, 1.6 GHz IMac and pulled it down in 15 minutes.

So now I have the latest graphics drivers as recommended by Linden;
a) the SL client 1.15 crash problem
b) walking into hillsides in SL cos its not syncing properly
c) Safari doesnt work proprerly

Can anyone suggest anything, at least for b) and c)?
Sterling Whitcroft
Registered User
Join date: 2 Jul 2006
Posts: 678
04-28-2007 17:46
You should NOT have problems with Safari like that. There's something else wrong...
Try this:
Create a New ACCOUNT (in System Prefs).
Log into the new account.
Try Safari. Is it better?
Download SL
Run SL from the new account.

Report back!
Christi Maeterlinck
Registered User
Join date: 25 Jan 2006
Posts: 126
04-28-2007 18:32
From: Sterling Whitcroft
You should NOT have problems with Safari like that. There's something else wrong...
Try this:
Create a New ACCOUNT (in System Prefs).
Log into the new account.
Try Safari. Is it better?
Download SL
Run SL from the new account.

Report back!


Not much better alas. The predicted download time for SL was (after it 'settled down') two and a half hours. It was downloading at 110k or so.

I've given up and downloaded Firefox (which took c 15 minutes). That seems a bit faster than Safari (not a lot, mind you); am using it now.

Don't suppose you've got any advice about the 'walking into the surface' problem in SL have you Sterling?
Sterling Whitcroft
Registered User
Join date: 2 Jul 2006
Posts: 678
04-29-2007 08:17
From what I can tell, "Walking on the surface" is not a problem with your PC or MAC. It happens when the servers are overloaded. It especially happens when you move across the SIM boundary from one SIM to another. I hope the Lindens are working on this problem. When I started in SL, it was EXTREMELY rare...so I know it should be fixable.

ANOTHER IDEA to try, Christi,
I'm VERY surprised to hear that the separate account and Safari were still slow. :eek:. This hints at bigger problems than SL.
Perhaps your hard drive is full?
Also, Try this:
goto http://www.titanium.free.fr and download a copy of (free) ONYX. Use Onyx's Clean and Maintenance modes to remove old trash left lying around in your computer. The defaults for Onyx should be sufficient. You can't really do any harm, so if in doubt, clean it up.
Christi Maeterlinck
Registered User
Join date: 25 Jan 2006
Posts: 126
04-29-2007 10:15
From: Sterling Whitcroft
From what I can tell, "Walking on the surface" is not a problem with your PC or MAC. It happens when the servers are overloaded. It especially happens when you move across the SIM boundary from one SIM to another. I hope the Lindens are working on this problem. When I started in SL, it was EXTREMELY rare...so I know it should be fixable.

ANOTHER IDEA to try, Christi,
I'm VERY surprised to hear that the separate account and Safari were still slow. :eek:. This hints at bigger problems than SL.
Perhaps your hard drive is full?
Also, Try this:
goto http://www.titanium.free.fr and download a copy of (free) ONYX. Use Onyx's Clean and Maintenance modes to remove old trash left lying around in your computer. The defaults for Onyx should be sufficient. You can't really do any harm, so if in doubt, clean it up.


The strange thing about 'walking into hills' and, generally, erratic walking (3 seconds of walking on the spot, then a rapid glide without proper footsteps, then overshooting even though I've copme to a spot like when the lag is bad: but its more than lag) etc. is that I see everyone else doing it, not just my avatar; others tell me I look okay, though I do overshoot like when you lag. It's some sort of desynchrionisation between keyboard commands being uploaded and the corrsponidng grtaphics being downlaoded form the servers, I suppose, and if you have any geenric silutions for that from within SL I'd be v. grateful.
This has happened ONLY after I upgraded to OS 10.4.9. Don't know for sure if it's the cause but it's too much of a coincidence.. so I anr everyone to be careful in upgradiung to 10.4.9 if you have a MacBook Pro that has been okay (bar the recent crashes) with earlier OSs.

No, the hard drive has 54.6 it of 92.5 GB capacity left, so it's not that. I am pulling down Onyx as we speak and its taking 31 minuts to donwload using Safrai (a programme of 8.7 MB. If your very helpful suggestions don't work I shall be using Frirfox and hunting out my old system discs to reinstall OS10.4.6 which is what this m/c came with.
Christi Maeterlinck
Registered User
Join date: 25 Jan 2006
Posts: 126
Triumph!!!!! Yeeeehaaahhhhhh!!!!
04-29-2007 17:36
I installed the original OS that came with my MacBook Pro: OS 10.4.5.

Magic!

No tunnelling and walking into hillsides in SL. Beautiful, smooth, FAST movement again, even with client 1.15.
It remains to be seen if the 'frequent crashing' problem we all know on 1.15 is still with me.

Oh, and Sterling.. many thanks for all your suggestions about Safari. Installing OS 10.4.5 has solved the problem. It is now restored to its full speed. there's obviously something about OS10.4.9 that doesn't like Safari. Download of 1.15 you'll recall was 3 hours.. now its back to the sensible 10 minutes!
Sterling Whitcroft
Registered User
Join date: 2 Jul 2006
Posts: 678
04-29-2007 20:36
I run 10.4.9 on my mac mini. Different macs have different SL issues, but SAFARI should never have that problem. I"m guessing that there was something in your old system folder that was the problem. And reinstalling it, fixed it. You can 'probably' go ahead and update your OS to 10.4.9 now.
Nyte Caligari
Registered User
Join date: 6 May 2005
Posts: 238
04-30-2007 07:51
From: scarlet Vavoom
I also have the same setup as your MacBook Pro, was gonna post a "WTF" is going on. Since last weeks updgrade to 1.15 my MacBook Pro crashs, not just crashs but freezes up completely. I have to do a hard restart on it which I don't like doing and feel its hard on the computer itself. Why is this happening? And when will u fix this? Seems like its just gotten worse for Mac clients.

Scarlet Vavvom


Same thing happens to me. I froze about 5 times last night and hard restarted each time. Mac's don't freeze. They just don't! Wish I knew what was wrong with SL to freeze our whole computers.

Here's what I did (disclaimer: I know very very little about how to fix/maintain a mac because I haven't owned a mac (aside from my recent addition of a MacBook Pro) in years and years).

Restarted holding down: Shift, Apple Button, S
A black screen will come up. It'll do some stuff, indicated by a bunch of writing. Once it's done type in: fsck -y (note the space in between the -y and fsck). It'll do it's thing for awhile once it's done type in reboot to get it to be normal again.

To be honest, I'm not even really sure what this command does. However, I was taught it by a "Mac Guy". So I trust it and use it when funny things happen.

After that I went into Disk Utility and repaired the permissions.

I haven't froze since, but it'll freeze again eventually. When it gets bad, I repeat the process.

When your computer freezes make sure to send a crash report in. The more of these they get the more chance we have they *might* fix it.
_____________________
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Nyte'N'Day
leliel Mirihi
thread killer
Join date: 24 Oct 2006
Posts: 129
04-30-2007 09:57
fsck is the filesystem checker and y tells it to answer yes to all questions. to learn more about it open up terminal (/Applications/Utilities/Terminal.app) and type man fsck
Sterling Whitcroft
Registered User
Join date: 2 Jul 2006
Posts: 678
FIXING DIRECTORIES on your MACINTOSH
04-30-2007 11:03
Have a serious hard drive problem on your Mac?
I highly recommend fixing it with APPLEJACK, a free utility you can get here:
http://applejack.sourceforge.net/
It consistently gets 5-Stars from reviewers.
It can be a little intimidating...no fancy manual, etc. Plus it uses 'single user mode', which is an unknown to most of us.
BUT, the simple steps are:
1. Download it.
2. Install it.
3. restart while holding down CMD+S keys
4. Type: Applejack auto restart
5. Go get coffee
6. Come back and your mac is sitting waiting for you...all clean and shiny!
Missy Malaprop
♥Diaper Girl♥
Join date: 28 Oct 2005
Posts: 544
05-02-2007 01:38
Your issue appears to be a network issue. The symptoms you describe you have in 10.4.9 are all common lag related issues that happens if your internet connection is having troubles. Being that safari was being extra slow as well, I would guess there is some problem on your machine with 10.4.9 and the network card your using to connect. Somehow its running very poorly and causing your connection to be extremely slow. I'm not sure what the problem would be.

Would have to know what device your using to connect (onboard NIC, or Airport, or anything else) and what type of internet connection you have. You might need to run some network tests under 10.4.9 to determine why the network is running so slow... I havent yet tried anything but my Airport connection on my Macbook Pro since putting on 10.4.9, but it works just fine and is really fast for me.
Christi Maeterlinck
Registered User
Join date: 25 Jan 2006
Posts: 126
05-02-2007 02:40
From: Missy Malaprop
Your issue appears to be a network issue. The symptoms you describe you have in 10.4.9 are all common lag related issues that happens if your internet connection is having troubles. Being that safari was being extra slow as well, I would guess there is some problem on your machine with 10.4.9 and the network card your using to connect. Somehow its running very poorly and causing your connection to be extremely slow. I'm not sure what the problem would be.

Would have to know what device your using to connect (onboard NIC, or Airport, or anything else) and what type of internet connection you have. You might need to run some network tests under 10.4.9 to determine why the network is running so slow... I havent yet tried anything but my Airport connection on my Macbook Pro since putting on 10.4.9, but it works just fine and is really fast for me.


Thank you for that, Missy. I use Airport. And as you see above, the problem was resolved by reinstalling OS10.4.5. You'd know why, I expect. A fluffy-head like me is just happy to re-established control, so that I can now get upset by the constant crashing of SL along wioth the rest of us!
Missy Malaprop
♥Diaper Girl♥
Join date: 28 Oct 2005
Posts: 544
05-02-2007 09:32
From: Christi Maeterlinck
Thank you for that, Missy. I use Airport. And as you see above, the problem was resolved by reinstalling OS10.4.5. You'd know why, I expect. A fluffy-head like me is just happy to re-established control, so that I can now get upset by the constant crashing of SL along wioth the rest of us!


I understand that installing 10.4.5 fixed the problem, I'm trying to get to what the problem in 10.4.9 is.
Christi Maeterlinck
Registered User
Join date: 25 Jan 2006
Posts: 126
05-02-2007 12:03
From: Missy Malaprop
I understand that installing 10.4.5 fixed the problem, I'm trying to get to what the problem in 10.4.9 is.


Well.. a very helpful previous correspondent in this thread sugegsted that I had some sort of error that was perhaps cleared by reinstalling the old system, and that if I now upgraded to OS10.4.9 I'd find that all was well. I'm going to wait awhile though, and do 10.4.6, which was always okay for me.
Thanks ever for your concern.
Pasto Gerstort
Registered User
Join date: 15 Jan 2006
Posts: 3
Crashes when client is minimized in dock
05-06-2007 14:50
Hello I run version 1.15 on a MBP under X.4.9
I had numerous crashes when minimizing the client in dock
especially when IM 's are shwing up
the previous version could run in background, minimized without problem

have we an issue here ?
Sterling Whitcroft
Registered User
Join date: 2 Jul 2006
Posts: 678
05-06-2007 20:48
Pasto,
could be. Report it on JIRA.Secondlife.com
I've noticed that each release seems to have problems with screen resolution. Changing it while SL is running seems to crash. try running in a window and minimizing. If you're in a different resolution in Full Screen mode and then Minimize it, I could see a crash.