SL doesn't work on my MacBookPro

I'm new to Second Life and just downloaded the Mac software. I dragged all three files to my Applications folder, then doubled-clicked on the green-hand icon to launch SL. The green-hand quickly expanded suggesting that it was launching, but then nothing. I hit command-tab to see what apps are now running and see that SL is not in the list!

Any ideas as to why I don't see a window for Second Life or any indication that it is running?

I'm running SL on OS X 10.5.3 on a MacBookPro purchased one year ago. My machine has:
2.2 GHz Core 2 Duo, GeForce 8600M GT, 2 GB RAM, etc. so I don't think it relates to a hardware requirements shortfall.

I've been through the various help files and this forum, but didn't find anything helpful.

Suggestions?

Ham Bookmite

Have you checked Console to see exactly why it crashes?

make sure you made the graphic update (the one that was released with 10.5.2). It's on the apple support site.
Also, try to download the Release Candidate (aka windlight) version on Linden website, and run it.

My MBP's Console shows a long repetitive sequence of these 6 nearly identical messages:

6/4/08 12:39:59 PM [0x0-0x88088].com.secondlife.indra.viewer[1256] LogLock::LogLock: failed to get mutex for log

<the above message repeats 4 times, followed by>

6/4/08 12:40:00 PM [0x0-0x88088].com.secondlife.indra.viewer[1256] The file /crashreporter.app does not exist.

6/4/08 12:40:01 PM com.apple.launchd[162] ([0x00x88088].com.secondlife.indra.viewer[1256]) Exited with exit code: 1


So how should I interpret this? What's the solution?

Ham Bookmite

As suggested, I downloaded and installed the Release Candidate dated 22 May 08, and it also failed on launch. Here's what my MBP's console report says happened:

6/5/08 9:24:45 AM [0x0-0x96096].com.secondlife.indra.viewer[1289] LogLock::LogLock: failed to get mutex for log

<this repeated 4 times, then>

6/5/08 9:24:55 AM com.apple.launchd[164] ([0x0-0x96096].com.secondlife.indra.viewer[1289]) Exited abnormally: Bus error

So, something very strange is going on here. I make it a practice to do all the software upgrades from Apple as they are announced.

Suggestions?

Dick

The windlight viewer is a production release....

In fact it is the standard viewer right now..

As I noted in my previous messages, the newest version aborts with a bus error. The previous version aborts with an error of another kind.

As a new user with Basic privileges only, I am under the impression that I cannot obtain tech support from Linden Lab. Is that correct?

Ham

If you don't pay to play, no tech support for you (or me).

You are not alone:
http://jira.secondlife.com/browse/VWR-7320;jsessionid=56700BC60EAEBE6265FCAAB085DD96FB

Lots of PowerPCs, but some Intels, too.

After all that SL mess, have you run any fix-it utils on your MBP?
Do you know about AppleJack? See: http://applejack.sourceforge.net/

-Victoria

the only time i've had it try to launch and close, with no word... the preferences were messed up. Its possible they got that way the first time running if there was some server or connection error. SL is programmed very poorly. Delete the Second Life folder in your Application Support folder.. which is in your home folders library, then copy the Second Life.app back from the DMG you downloaded into your Applications folder and run it again.

may or may not work to fix it, but its at least really starting over from scratch, as just deleting the app file doesn't get rid of everything.

Model Name: MacBook Pro 15"
Model Identifier: MacBookPro2,2
Processor Name: Intel Core 2 Duo
Processor Speed: 2.16 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 4 MB
Memory: 3 GB
Bus Speed: 667 MHz
ATI Radeon X1600

OS X 10.5.2

Second Life 1.19.1 (4)

I have been running SL fairly happily on my MacBook Pro for over a year recently upgrading to Leopard. I suffer a bit more lag on this machine compared to my newly acquired iMac. I haven't tried the new release candidate viewer yet but when I do I won't delete this one until I know I can function outside of the usual SL hiccups.

All I can suggest is that you try the re-install as suggested by someone else and double check the system requirements and check for patches for graphics cards or Leopard. I haven't rushed to upgrade Leopard either... always leary of change when things are working okay! LOL

Otherwise hunt around the JIRA for similar issues to what you're having and mine the forums...someone more technically astute than yours truly will eventually be able to help you out Hang in there and good luck! It'll be worth it when you get it sorted.

hey,
euhm..I'm on the newest MacBook and euhm I'm doubting whether it'll work on it..could someone tell me whether it would ?
I used to be on XP but I changed to Mac because of its easiness and because it doesn't crash as much as Windows..
Oh, the info about the MacBook I'm on is the following:

Model Name: MacBook
Model Identifier: MacBook4,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.4 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 3 MB
Memory: 2 GB
Bus Speed: 800 MHz
Boot ROM Version: MB41.00C1.B00
SMC Version: 1.31f0
Serial Number: W88166HB0P1
Sudden Motion Sensor:
State: Enabled
Intel GMA X3100:

Chipset Model: GMA X3100
Type: Display
Bus: Built-In
VRAM (Total): 144 MB
Vendor: Intel (0x8086)
Device ID: 0x2a02
Revision ID: 0x0003
Displays:
Color LCD:
Display Type: LCD
Resolution: 1280 x 800
Depth: 32-bit Color
Built-In: Yes
Core Image: Hardware Accelerated
Main Display: Yes
Mirror: Off
Online: Yes
Quartz Extreme: Supported
Display Connector:
Status: No display connected

I hope I can enjoy SL soon again...
Thanks anyway !