Can't login in SL again X.X (1.22.11)

We're using iMac with Mac OS X, 2 GHz Intel Core 2 Duo, 1 GB 667 MHz DDR2 SDRAM. The SL version we used was 1.19.1 and we didn't like to update it since it was working perfectly fine until today it's required to update to 1.22.11 in order to continue.

After installation of the 1.22.11, we can't login again anymore, always resulting in "Unable to connect to Second Life. Despite our best efforts, something unexpected has gone wrong." etc.... I've tried removing the "SL folder" under ~/Library/Application Support/ as mentioned in other thread, but still no luck.

Then also tried with the SL life support which isn't useful at all, only asking me for XP .. O.o..(omg)

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Corinne Ontyne: Hello Klug_Kuhn, what can I help you with?
Klug_Kuhn: hello?
Klug_Kuhn: when i tried to login to SL today, it asked for a complusory update to 1.22.11. When the download and update completed, i'm unable to connect to SL anymore
Klug_Kuhn: i've tried with a few attempts with quiting SL etc... always resutling in the following message:
Klug_Kuhn: Unable to connect to Second Life.
Klug_Kuhn: Despite our best efforts, something unexpected has gone wrong.
Klug_Kuhn: Please check www.secondlife.com/status to see if there is a known problem with the service.
Klug_Kuhn: Is there any grid down now? or if it's possible to use other version of SL ?
Klug_Kuhn: Btw, i've also tried with 2 different machines, and both are running Mac OS X, 2 GHz Intel Core 2 Duo, 1 GB 667 MHz DDR2 SDRAM
Corinne Ontyne: Sorry I am dealing with several residents at once and that is why I might be delayed in answering the chat.
Corinne Ontyne: Let me check this for you.
Klug_Kuhn: ty
Corinne Ontyne: I have just checked the grid and there is nothing wrong at the moment.
Klug_Kuhn: so is 1.22.11 complusory? could i use other version to login?
Corinne Ontyne: you could use the older version if it makes things easier for you .
Klug_Kuhn: ok, i will try that and see ..
Corinne Ontyne: Ok let me know how it goes, Klug.
Klug_Kuhn: sure trying now ..
Klug_Kuhn: there are so many older version @ http://wiki.secondlife.com/wiki/Old_versions
Klug_Kuhn: which one should i try?
Corinne Ontyne: I think the 1.21, Klug.
Klug_Kuhn: just tried 1.21.6, same issue
Klug_Kuhn: i'm now trying 1.20.17
Klug_Kuhn: no... when i tried with 1.20.17, it asked me that i must download the required version 1.22.11.113941 in order to use SL ...
Klug_Kuhn: so it means that my machine no long works for SL?
Corinne Ontyne: Ok let me send you some instructions on how to make sure you have uniinstall the older version completely, Klug.
Klug_Kuhn: ok thx
Corinne Ontyne: Have you got XP or Vista or do you have a Mac?
Klug_Kuhn: not directly.. but i could use Parallel to run XP
Klug_Kuhn: but not Bootcamp
Corinne Ontyne: Ok , open C:\Documents and Settings\(yourusername)\Local Settings and delete the contents of your Temp folder.
Klug_Kuhn: you mean i should use XP now?
Corinne Ontyne: if possible!
Corinne Ontyne: Open C:\Documents and Settings\(yourusername)\Application Data\Second Life and delete the contents of the Cache folder
Corinne Ontyne: Uninstall Second Life using the Add/Remove Programs tool in your Windows Control Panel.
Corinne Ontyne: Visit http://secondlife.com/download and download and install the latest release.
Klug_Kuhn: ok, but i've never installed a SL on XP, is it still relavant?
Corinne Ontyne: XP is just the operating system . Do yo have a Mac or a PC?
Klug_Kuhn: Mac, as i mentioned eariler i've also tried with 2 different machines, and both are running Mac OS X, 2 GHz Intel Core 2 Duo, 1 GB 667 MHz DDR2 SDRAM
Klug_Kuhn: before we were using 1.19.1, but it's a must to use 1.22.11... so nothing works now
Klug_Kuhn: and we've never installed SL in XP under Parallel
Klug_Kuhn: maybe you should ask someone who knows about SL for mac?
Corinne Ontyne: Yes this is what I am trying to find out for you!
Klug_Kuhn: ok, i'm now in Parallel, and there is no SecondLife folder (as excepted as i've never installed SL in XP) ....
Klug_Kuhn: prehaps i would ask in the forum instead?
Corinne Ontyne: I think your best option would be to send a ticket in and the we can have a Mac specialist look at it.
Klug_Kuhn: right,.. i'll ask from other mac users in the forum first, then submit a ticket thereafter, thx for your time~
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2 hours later, i tried installing SL first time in XP under parallel. Installation was ok with no error. However, as soon as SL starts loading, it shuts down by itself. The shut down was smooth and no crashing on the computer at all - it just shuts down, can't even load the login screen.


Does someone have any suggestion? Thx~

I see no reason to use XP. The osx version should run fine.
The error message you get sounds more like a networking error than a viewer error.

You could try coolviewer, that one still has a version based on 1.19 but updated to current current spec (non windlight).

http://hyangreflections.blogspot.com/

Yeah~ Thx Virgo, i'm in now with CV 1.19

i tried CV 1.22 initially but didn't work with the same msg .... but 1.19 is "cool".

if you upgrade from 1.19, you need to go get rid of your settings files on some systems... in your home folder, Library, Application Support, Second Life.... settings and logs and stuff are stored in there, and just getting rid of or replacing Second Life.app will not change these files.

Ah great, i'm happy it's working for you.

I guess you mac has problems with the windlight engine.

Yes, Missy, i realized that as well. However, i''ve removed all of those plus clearing caches, uninstalled/reinstalled, trying RC etc.... no luck >.< (only CV works).

Virgo: that might be the case of the windlight. Having receiving 3 replies from the ticket, still have no solution yet. I guess they also don't know what's wrong either.

Btw, below is a snapshot of the SecondLife.log file:

================================
...
2009-05-25T23:47:06Z INFO: setStartupState: Startup state changing from STATE_LOGIN_CLEANUP to STATE_LOGIN_AUTH_INIT
2009-05-25T23:47:06Z INFO: rewriteURI: Rewriting https://login.agni.lindenlab.com/cgi-bin/login.cgi
2009-05-25T23:47:11Z INFO: setStartupState: Startup state changing from STATE_LOGIN_AUTH_INIT to STATE_LOGIN_AUTHENTICATE
2009-05-25T23:47:11Z INFO: authenticate: Authenticating: klug kuhn,
2009-05-25T23:47:11Z INFO: authenticate: Options: inventory-root, inventory-skeleton, inventory-lib-root, inventory-lib-owner, inventory-skel-lib, initial-outfit, gestures, event_categories, event_notifications, classified_categories, buddy-list, ui-config, tutorial_setting, login-flags, global-textures, END
2009-05-25T23:47:11Z INFO: authenticate: LLUserAuth::authenticate: uri=https://login.agni.lindenlab.com/cgi-bin/login.cgi
2009-05-25T23:47:11Z INFO: setStartupState: Startup state changing from STATE_LOGIN_AUTHENTICATE to STATE_LOGIN_NO_DATA_YET
2009-05-25T23:48:11Z WARNING: process: LLXMLRPCTransaction CURL error 28: Connection time-out
2009-05-25T23:48:11Z WARNING: process: LLXMLRPCTransaction request URI: https://login.agni.lindenlab.com/cgi-bin/login.cgi
2009-05-25T23:48:11Z INFO: authResponse: Processed response: 28
2009-05-25T23:48:11Z INFO: setStartupState: Startup state changing from STATE_LOGIN_NO_DATA_YET to STATE_LOGIN_DOWNLOADING
2009-05-25T23:48:11Z INFO: setStartupState: Startup state changing from STATE_LOGIN_DOWNLOADING to STATE_LOGIN_PROCESS_RESPONSE
2009-05-25T23:48:11Z WARNING: createXml: Alert: [ErrorMessage]
2009-05-25T23:48:11Z WARNING: createDialog: Alert: Unable to connect to Second Life.
Despite our best efforts, something unexpected has gone wrong.

Please check www.secondlife.com/status
to see if there is a known problem with the service.
...
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Seems that "2009-05-25T23:48:11Z WARNING: process: LLXMLRPCTransaction CURL error 28: Connection time-out" is the critical error <.<....

Problem solved now

I needed to upgrade from MAC OS X 10.5.1 to now MAC OS X 10.5.7

It seems to be running great on 10.5.7 over here. Glad you got it going again.