And due to the fact that some items are set to No Copy, you risk losing them as you would lose items in RL. As it happens, this is a simple statement because it's the simple truth. It's certainly not meant to be condescending and I am sorry if it sounds like a blanket response.
Blue,
With all due respect, I can see why people continue to get upset by these responses. The bottom line is that data loss is unacceptable in SL. If Linden Lab does not have the proper backup capabilities to restore content when loss does occur, then that is the failing of LL. You provide customers no way to back up content they are paying money for. The responsibility is Linden Labs - data loss should not just be a high-priority concern, it should be of utmost importance, as it is a showstopping problem for customers. It is not comparable to RL - disaster recovery is part of the responsbility of dealing with customer data.
Stop answering customers and telling them essentially that shit happens, and best of luck to you and be sure to back up. I have seen that basic type of response in several posts now (including to a customer who lost all kinds of items through a sim rollback and got the incredibly useless response of being told that they should have backed things up). We cannot protect our data except content we create ourselves - that is in the hands of Linden Lab. If they cannot provide protection and also restoration when data loss does occur, then you have a serious problem.
I know Linden Lab is doing their level best, but a model where you expect your customers to suffer financial loss because of your own technical issues is unacceptable. Yes, problems will always occur - hard drives fail, databases become corrupt, etc.. - but that is what a solid backup and restoration strategy is for. This data is mission critical to your company's success - if you can't keep your customer's data safe, why should they be your customers?
