Griefing, Customer Service, and a suggestion.

I spend most of my time on a sim in which I am an admin to. The sim owner is my significant other. The sim has been around a while and has hit the popular places quite frequently. When we hit the popular places, we get a ton of griefers. Now, the sim is roleplay in which you need to follow certain rules and guidelines to be there. As soon as we hit Popular Places, we get a griefer after griefer after griefer.

We recently had a griefer come to our sim at around 11am on sunday morning. She was griefing to say the least. We banned her. by 7pm last night, she had created 6 alts, came back, dropped prims down on the sim just about every time. This person had created six variations of their name so we were sure it was them. Needless to say, it was a very long day. And even after this person was banned, they could still set prims down on the land. I don't know if this is a bug or not.

The Linden Liason who we were in contact with, couldn't do much. She needed to "see" it happen. Finally, at the end with the six alt, we contacted the linden as instructed and she had the nerve to say, "Did you ask this avatar to leave?" I was floored. I realize this job is thankless for them, but come on. After spending several thousand dollars for a sim, you'd think that SL would not be opposed to banning someone that puts no money into it.

I understand that there is an option being implemented in which you can keep people that don't provide any payment details, but this leaves our non-paying loyal members in the cold.

Something needs to be done about this. I don't know if it's necessairly a good idea to allow a person to make unlimited alts. And this person has found a way to keep doing it and doing it and doing it. When a Linden comes in and bans this person, guess what? They create an alt and return.

I would suggest that SL add in more security to help us combat these types of people for our land. At this point, our 300 ban limit will fill up quite quickly.

Edited to add: And yes, we did file several Abuse Reports intially when this started. Oh - and she's been back on our sim all morning...she's on it right now. If we ban her...she'll just return. We contacted a Linden admin and they returned.

At this point, Not even the Linden's can help us. So what now?

ask your "loyal members" to get to verification step 2 (most can but won't if not asked to do so) wich cost nothing and will allow you to cream the griefing accounts

Well, the problem with that is

1) We're in no place to tell our members they should change their account as there is just too many of them.

2) We're innerconnected with other sim's on this "realm" so if other people come in and roleplay, their out of luck.

Our traffic stays pretty high in the 20,000 mark on a constant basis so we'd like to keep it up but still handle griefers effectively without keeping the non-griefing non-payment info on the file people out. The ban system isn't effective.