Slexchange: Am I the only one ?

I bought a 12K Quintzee board 2 days ago. Slexchange.com has MY money. I have the receipt to prove it. Yet, I have NO Quintzee game. WTF ? I've emailed them and posted on their forum. What's up ? Thanks. I hope I'm the only one with this kind of problem.
Steve

IM the Quintzee owner?

Yeah, hit up the quintzee owner. The money goes to him, not SLExchange.

thanks !

Just to let you know, Steve, you're not alone...

I bought an item on SLexchange 2 days agon, and when I logged on after the upgrade, it wasn't there...since it was nowwhere near as expensive as that Quintzee-Board, I just decided to let it be...was only a 50 Lindens item, I guess it has something to do with the database behaving strange for the last couple of days....not sure though.

~Flood

I'm sure my ranting will get my item soon lol

To be honest, ranting is not the way to get anything in this case.

Let me explain how sites like SLEchange work for you, so you can understand what often goes wrong...

A product maker adds their product to a small, scripted box from SLExchange and lists information about the product on that company's website.

When someone goes to the site and buys that product, money istaken from their account and paid to SLExchange's inworld avatar.

A script then tells the little black box that holds the maker's items in world to send a copy of that product to the person who bought it.

Once the product is sent, the maker of the product gets an email saying they sold one of that item.

The money sits in SLEchange's avatar account until the maker of the product decides to withdraw it and then it is paid to the maker.

Now...as we are talking about a bunch of scripts made by SLExchange that handle all this...if something goes wrong, it is almost always SLExchanges fault. In some cases the emails to the owner fail as well, and the owner does not even know that an item was sold, let alone that the item wasn't delivered.

So approaching a maker of the product to "rant" about it not being delivered by SLEchange is not gonna get a good response, since 99% of the time, the owner has no clue there was a problem and isn't remotely at fault for the problem. Yes, the maker should be happy to replace the item if they are told there is an issue. I know I am always fast to do so, happily and as pleasantly as possible. But when someone comes at me right off the bat angry, unprofessional and ranting...my response is gonna be more strained, and some makers may even just tune out at that point...not something I suggest, but it will happen.

The correct things to do is to let both SLExchange and the content maker know there was an issue. They need to know so they can investigate and make sure it doesn't hapen more. usually this is SLExchange or the site's issues, and sometimes they advertise they are having issues and sometimes not. The maker should be notified to get a replacement sent, but doing so in a professional and pleasant manner will get you a far better response than ranting, since it is not likely the content maker's fault and they likely didn't know there was a non-delivery at all.

Pleasant, professional, andinformative gets you further in live and Second Life than ranting, generally. There is a time for ranting...but that is usally after your initial attempts at pleasnt and professional communication have failed...not as soon as you have an issue.

Just a tip to get better service in the future.

The ranting reference was a joke on my part. However, I've been very patient and for some reason unbeknownst to me, I still don't have my product. I'll ignore your patronizing tone in the future. I'm well aware that at first, you are polite and professional, which I have done already. Good day.

Yes it is true that there can be issues with the exchange, I have been using them for almost a year now and out of the CLOSE to 1000 items that I have bought this year, I only had issues with a non delivery once. I Immed the creator of teh object and the Exchange. THey Both made it right within a couple days. Lately Second Lifes database issues have been sending alot of people into turmoil especially concerning inventory. When you can have up to 25% of your inventory saying its no longer in teh database, I do not doubt that there will be problems until this is cleared up.
I counsel;
1) patience, let the creator and teh Exchange look into it
2) a creator of your board may have thier IMs capped, send them a notecard instead
3) notify the exchange AND private message the creator, Im sure they will make it right for you
if they dont
THAN Rant and Rave
:0

I have items for sale on SLX, and I've had customers email me saying they had paid for an item but never received it. The money funds do get transferred, so you can verify it that way (and the transaction shows up in the SLX logs).

It seems to be related to the presence problems we've been experiencing lately. It's possible for a sim to become partially disconnected, where IMs vanish when sent to and from that sim. If your magic vendor box is in a sim that gets disconnected like that, you'll run into this problem.

I am quite sorry if I came across as patronizing, I most certainly never intended any such thing. I honestly was trying to help by offering another side to things and some information.

There are post after post in these forums by people who seem to toss politeness out the window the first second something goes wrong. I was just noting that you and others would have more success with honey than vinegir. But if my post seemed patronizing, I hmbly apologize.

Best of luck to you regardless.