Second Life Forums Archive - Thank you, Linden Lab

Cristiano Midnight

Evil Snapshot Baron

Join date: 17 May 2003

Posts: 8,616

10-03-2004 21:04

I know this weekend was incredibly stressful for you dealing with multiple denial of service attacks and all that entails. You still managed to keep us informed, and keep the grid up and running and get the site back online as quickly as possible. As always, your efforts are really appreciated, and are what set you guys apart from most companies. Thank you again.

_____________________

Cristiano

ANOmations - huge selection of high quality, low priced animations all $100L or less.

~SLUniverse.com~ SL's oldest and largest community site, featuring Snapzilla image sharing, forums, and much more.

Nolan Nash

Frischer Frosch

Join date: 15 May 2003

Posts: 7,141

10-03-2004 21:08

I wholeheartedly concur. Thanks Lindens!

_____________________

“Time's fun when you're having flies.” ~Kermit

Torley Linden

Enlightenment!

Join date: 15 Sep 2004

Posts: 16,530

10-03-2004 21:23

Indeed. Gracious gracias!

_____________________

Donovan Galatea

Cowboy Metaphysicist

Join date: 25 Mar 2004

Posts: 205

10-03-2004 21:56

Bravo! /clap

_____________________

Always drink upstream from the herd.

Lazarus Lumiere

Registered User

Join date: 4 Jun 2004

Posts: 106

10-03-2004 22:05

Knowing firsthand what a DOS attack does to servers, I'm impressed with just how well the grid fared. TY to all the Lindens for their hard work keeping SL up and running!

You Guys Rock!

_____________________

"Don't try to have the last word. You might get it."

Planet Mars

Registered User

Join date: 10 Feb 2004

Posts: 159

10-03-2004 22:20

Thank you!

_____________________

Planet Mars

Ryen Jade

This is a takeover!

Join date: 21 Jun 2003

Posts: 1,329

10-03-2004 22:23

Im leaving because of the horrible service SL provides

/bren mode off

Great job LL, keep up the good work (and im glad to know it isnt my connection!)

_____________________

From: Korg Stygian

Between you, Ryen the twerp and Ardith, there's little to change my opinion here.. rather you have reinforced it each in your own ways

IM A TWERP, IM A TWERP!

Whats a twerp?

Korg Stygian

Curmudgeon Extraordinaire

Join date: 3 Jun 2004

Posts: 1,105

10-03-2004 22:47

Curmudgeon that I am.. I have to ask if you guys (other residents) thank McDonalds or Burger King for fixing their burgers as they are advertised?

I certainly don't.

That LL go the site and grid back up after a problem is appreciated - but only as much as I appreciate any other service I pay for after a similar abscence/problem... I certainly don't thank my ISP for coming back online... of Ma Bell for restoring service after a storm.

Sometimes, I just have to wonder what this attachment to the corporation is.

I am not putting anyone down for these posts.. I simply am amazed by them.

Jillian Callahan

Rotary-winged Neko Girl

Join date: 24 Jun 2004

Posts: 3,766

10-03-2004 22:56

From: someone

Originally posted by Korg Stygian
Curmudgeon that I am.. I have to ask if you guys (other residents) thank McDonalds or Burger King for fixing their burgers as they are advertised?

I certainly don't.

That LL go the site and grid back up after a problem is appreciated - but only as much as I appreciate any other service I pay for after a similar abscence/problem... I certainly don't thank my ISP for coming back online... of Ma Bell for restoring service after a storm.

Sometimes, I just have to wonder what this attachment to the corporation is.

I am not putting anyone down for these posts.. I simply am amazed by them.

Korg, the day one of those companies produces a burger that bears any resemblance to the handsome examples in thier advertising, you bet I'll thank them.

And I *have* thanked Mountain bell employees for being out in te ice and snow, restoring my phone service. I've even taken hot chocolate and coffee out to them for it.

It's not any attechmant to a coperation, it's an appreciation for the human beings doing the work to bring us what we want or need. I also offer my thanks to Linden Lab's employees for thier hard work over what would nomrally be days off.

I'm not putting you down for your post, but I am amazed that you're amazed.

Beryl Greenacre

Big Scaredy-Baby

Join date: 24 Jun 2003

Posts: 1,312

10-03-2004 22:58

Robin and Philip both went out of their way to post (several times) on Cris' SL fan site forums to help keep SL users informed of the situation over the weekend. They also made software update downloads available to users who might need them via that fan site. I know I, for one, was happy to know what was going on.

Selador Cellardoor

Registered User

Join date: 16 Nov 2003

Posts: 3,082

10-04-2004 02:16

Yes, well done, Lindens.

_____________________

Andi Fitzsimmons

D'ni Refugee

Join date: 27 May 2004

Posts: 36

10-04-2004 06:17

I say thanks and well done too!

It costs nothing to be polite and thankful and reminds us all that it's real live human beings that are keeping SL alive.

Hurrah the Lindens!!

_____________________

Diagonally parked in a parallel universe

Darko Cellardoor

Cannabinoid Addict

Join date: 10 Nov 2003

Posts: 1,307

10-04-2004 06:53

Right on. Thank you Lindens!

_____________________

MrsJakal Suavage

Purple Butterfly

Join date: 18 Jul 2004

Posts: 1,434

10-04-2004 06:59

Thank you Lindens for one of my many addictions!!

_____________________

Tito Gomez

Mi Vida Loca

Join date: 1 Aug 2004

Posts: 921

10-04-2004 07:02

Yes! The effort on keeping us up-to-date on what was going is deeply appreciated. I saw announcements both on Cristiano's site and on Efnet's #secondlife IRC channel.

Thank you, thank you, thank you!

Excellent customer service goes a long way on keeping people happy.

-tito

_____________________

Liona Clio

Angel in Disguise

Join date: 30 Aug 2004

Posts: 1,500

10-04-2004 07:54

Excellent customer service is transparent to customers. I logged onto SL several times this weekend, and noticed no problems...I wasn't even aware there was one until I read the forums today. Kudos to the Lindens!!!!

_____________________

"Well, my days of not taking you seriously have certainly come to a middle."

Merwan Marker

Booring...

Join date: 28 Jan 2004

Posts: 4,706

10-04-2004 08:32

Excellent!

Thanks to all at LL - soon you can catch up on lost sleep.

_____________________

Don't Worry, Be Happy - Meher Baba

Baccara Rhodes

Social Doyenne

Join date: 10 Jul 2003

Posts: 627

10-04-2004 09:10

( Re:Curmudgeon that I am.. I have to ask if you guys (other residents) thank McDonalds or Burger King for fixing their burgers as they are advertised?

I certainly don't.

That LL go the site and grid back up after a problem is appreciated - but only as much as I appreciate any other service I pay for after a similar abscence/problem... I certainly don't thank my ISP for coming back online... of Ma Bell for restoring service after a storm.

Sometimes, I just have to wonder what this attachment to the corporation is.

I am not putting anyone down for these posts.. I simply am amazed by them.)

Well Korg the day that I can call, IM or email and get a response from the head of Burger King or McDonals will be the day I start affording them courtesies as well.

I have never seen a company with such acccessible people (even in times of stress( as LL. I really just don't think we appreciate them enough.

so

BRAVO !!!!!

to all at Linden Labs for the continuing amazing work !!!

Best Regards, Baccara

_____________________

DEPOZ
Depoz E, W, Celebrations & Specialties !
Define YOUR Space
We have it ALL for you...

Maggie Miller

~Welsh Girl~

Join date: 17 May 2003

Posts: 290

10-04-2004 14:14

Korg,

I understand your response, but I have to concur with most of the people that have replied to your post. Linden Labs is not "just another business" to me and to many others here.

Maybe it's a by-product of "growing up" with them through beta testing and then go-live, but I do feel loyal to LL more than I do to normal businesses I interact with.

For one thing, I know that the creators of Second Life don't view this as just a job; that they are visionary in their aspirations; that they are inspired by the members and view this as a collaborative venture between the members and the LL team.

I've gotten my money's worth out of Second Life. I don't regret a penny I've spent. How often does THAT happen???

But still, I can see how it may seem odd to you if you're not a Linden-groupie. LOL.

Thank you, Linden Lab
Cristiano Midnight Evil Snapshot Baron Join date: 17 May 2003 Posts: 8,616	10-03-2004 21:04 I know this weekend was incredibly stressful for you dealing with multiple denial of service attacks and all that entails. You still managed to keep us informed, and keep the grid up and running and get the site back online as quickly as possible. As always, your efforts are really appreciated, and are what set you guys apart from most companies. Thank you again. _____________________ Cristiano ANOmations - huge selection of high quality, low priced animations all $100L or less. ~SLUniverse.com~ SL's oldest and largest community site, featuring Snapzilla image sharing, forums, and much more.
Nolan Nash Frischer Frosch Join date: 15 May 2003 Posts: 7,141	10-03-2004 21:08 I wholeheartedly concur. Thanks Lindens! _____________________ “Time's fun when you're having flies.” ~Kermit
Torley Linden Enlightenment! Join date: 15 Sep 2004 Posts: 16,530	10-03-2004 21:23 Indeed. Gracious gracias! _____________________
Donovan Galatea Cowboy Metaphysicist Join date: 25 Mar 2004 Posts: 205	10-03-2004 21:56 Bravo! /clap _____________________ Always drink upstream from the herd.
Lazarus Lumiere Registered User Join date: 4 Jun 2004 Posts: 106	10-03-2004 22:05 Knowing firsthand what a DOS attack does to servers, I'm impressed with just how well the grid fared. TY to all the Lindens for their hard work keeping SL up and running! You Guys Rock! _____________________ "Don't try to have the last word. You might get it."
Planet Mars Registered User Join date: 10 Feb 2004 Posts: 159	10-03-2004 22:20 Thank you! _____________________ Planet Mars
Ryen Jade This is a takeover! Join date: 21 Jun 2003 Posts: 1,329	10-03-2004 22:23 Im leaving because of the horrible service SL provides /bren mode off Great job LL, keep up the good work (and im glad to know it isnt my connection!) _____________________ From: Korg Stygian Between you, Ryen the twerp and Ardith, there's little to change my opinion here.. rather you have reinforced it each in your own ways IM A TWERP, IM A TWERP! Whats a twerp?
Korg Stygian Curmudgeon Extraordinaire Join date: 3 Jun 2004 Posts: 1,105	10-03-2004 22:47 Curmudgeon that I am.. I have to ask if you guys (other residents) thank McDonalds or Burger King for fixing their burgers as they are advertised? I certainly don't. That LL go the site and grid back up after a problem is appreciated - but only as much as I appreciate any other service I pay for after a similar abscence/problem... I certainly don't thank my ISP for coming back online... of Ma Bell for restoring service after a storm. Sometimes, I just have to wonder what this attachment to the corporation is. I am not putting anyone down for these posts.. I simply am amazed by them.
Jillian Callahan Rotary-winged Neko Girl Join date: 24 Jun 2004 Posts: 3,766	10-03-2004 22:56 From: someone Originally posted by Korg Stygian Curmudgeon that I am.. I have to ask if you guys (other residents) thank McDonalds or Burger King for fixing their burgers as they are advertised? I certainly don't. That LL go the site and grid back up after a problem is appreciated - but only as much as I appreciate any other service I pay for after a similar abscence/problem... I certainly don't thank my ISP for coming back online... of Ma Bell for restoring service after a storm. Sometimes, I just have to wonder what this attachment to the corporation is. I am not putting anyone down for these posts.. I simply am amazed by them. Korg, the day one of those companies produces a burger that bears any resemblance to the handsome examples in thier advertising, you bet I'll thank them. And I have thanked Mountain bell employees for being out in te ice and snow, restoring my phone service. I've even taken hot chocolate and coffee out to them for it. It's not any attechmant to a coperation, it's an appreciation for the human beings doing the work to bring us what we want or need. I also offer my thanks to Linden Lab's employees for thier hard work over what would nomrally be days off. I'm not putting you down for your post, but I am amazed that you're amazed.
Beryl Greenacre Big Scaredy-Baby Join date: 24 Jun 2003 Posts: 1,312	10-03-2004 22:58 Robin and Philip both went out of their way to post (several times) on Cris' SL fan site forums to help keep SL users informed of the situation over the weekend. They also made software update downloads available to users who might need them via that fan site. I know I, for one, was happy to know what was going on.
Selador Cellardoor Registered User Join date: 16 Nov 2003 Posts: 3,082	10-04-2004 02:16 Yes, well done, Lindens. _____________________
Andi Fitzsimmons D'ni Refugee Join date: 27 May 2004 Posts: 36	10-04-2004 06:17 I say thanks and well done too! It costs nothing to be polite and thankful and reminds us all that it's real live human beings that are keeping SL alive. Hurrah the Lindens!! _____________________ Diagonally parked in a parallel universe
Darko Cellardoor Cannabinoid Addict Join date: 10 Nov 2003 Posts: 1,307	10-04-2004 06:53 Right on. Thank you Lindens! _____________________
MrsJakal Suavage Purple Butterfly Join date: 18 Jul 2004 Posts: 1,434	10-04-2004 06:59 Thank you Lindens for one of my many addictions!! _____________________
Tito Gomez Mi Vida Loca Join date: 1 Aug 2004 Posts: 921	10-04-2004 07:02 Yes! The effort on keeping us up-to-date on what was going is deeply appreciated. I saw announcements both on Cristiano's site and on Efnet's #secondlife IRC channel. Thank you, thank you, thank you! Excellent customer service goes a long way on keeping people happy. -tito _____________________
Liona Clio Angel in Disguise Join date: 30 Aug 2004 Posts: 1,500	10-04-2004 07:54 Excellent customer service is transparent to customers. I logged onto SL several times this weekend, and noticed no problems...I wasn't even aware there was one until I read the forums today. Kudos to the Lindens!!!! _____________________ "Well, my days of not taking you seriously have certainly come to a middle."
Merwan Marker Booring... Join date: 28 Jan 2004 Posts: 4,706	10-04-2004 08:32 Excellent! Thanks to all at LL - soon you can catch up on lost sleep. _____________________ Don't Worry, Be Happy - Meher Baba
Baccara Rhodes Social Doyenne Join date: 10 Jul 2003 Posts: 627	10-04-2004 09:10 ( Re:Curmudgeon that I am.. I have to ask if you guys (other residents) thank McDonalds or Burger King for fixing their burgers as they are advertised? I certainly don't. That LL go the site and grid back up after a problem is appreciated - but only as much as I appreciate any other service I pay for after a similar abscence/problem... I certainly don't thank my ISP for coming back online... of Ma Bell for restoring service after a storm. Sometimes, I just have to wonder what this attachment to the corporation is. I am not putting anyone down for these posts.. I simply am amazed by them.) Well Korg the day that I can call, IM or email and get a response from the head of Burger King or McDonals will be the day I start affording them courtesies as well. I have never seen a company with such acccessible people (even in times of stress( as LL. I really just don't think we appreciate them enough. so BRAVO !!!!! to all at Linden Labs for the continuing amazing work !!! Best Regards, Baccara _____________________ DEPOZ Depoz E, W, Celebrations & Specialties ! Define YOUR Space We have it ALL for you...
Maggie Miller ~Welsh Girl~ Join date: 17 May 2003 Posts: 290	10-04-2004 14:14 Korg, I understand your response, but I have to concur with most of the people that have replied to your post. Linden Labs is not "just another business" to me and to many others here. Maybe it's a by-product of "growing up" with them through beta testing and then go-live, but I do feel loyal to LL more than I do to normal businesses I interact with. For one thing, I know that the creators of Second Life don't view this as just a job; that they are visionary in their aspirations; that they are inspired by the members and view this as a collaborative venture between the members and the LL team. I've gotten my money's worth out of Second Life. I don't regret a penny I've spent. How often does THAT happen??? But still, I can see how it may seem odd to you if you're not a Linden-groupie. LOL.

Welcome to the Second Life Forums Archive

Thank you, Linden Lab