Second Life Forums Archive - How do you get help when you can't connect?

Beaux Grayson

Registered User

Join date: 7 Jun 2004

Posts: 14

12-11-2004 05:59

Update: Three of us in my Sim cannot login to SL. Very frustrating that we can't get help if not on-line.

I have been trying to log in this morning and the clients says "Connecting to Region..." and never returns. I can close the client as it is still responding. I've tried my brother's account with the same results. I am able to get into 1.5.8 preview, so I know my computer and connection is not the problem. The common thread is the Sim where we live: Fujin. Status page shows no problems.

How does one get help in situations like this? Especially on the weekends!

Anyone have the 800#...I know it is in the profile of at least one of the Lindens. I can't find it on the web.

see my post below.....

Rosa Gardner

Rambling Rosa

Join date: 8 Dec 2003

Posts: 140

12-11-2004 06:07

Good Question!
I dont know the answer but perhaps theres a telephone number for Linden Labs?

I know when I was down, I went to local library to access the internet and notify/question
help and advice on problem.

Hope this helps some.

Rosa

_____________________

In the storms of life, good friends are your umbrella.

Ramoth Darkholme

Registered User

Join date: 2 Dec 2004

Posts: 30

12-11-2004 07:14

last night the lindens were taking down sims and resetting them, prehaps they are still working on it? I'd wait an hour or so and try again, just in case.

Oz Spade

ReadsNoPostLongerThanHand

Join date: 23 Sep 2003

Posts: 2,708

12-11-2004 07:17

From http://secondlife.com/support :

From: someone

Questions received during working hours will likely receive a very quick response; inquiries after hours or on the weekend might have a wait a bit longer, probably to the next business day. We also have a toll-free Billing Support line at 1-800-860-6990. If you call us after business hours, just leave a voice mail and we'll get back to you the next business day.

So that may be your best bet.

Forums and email *sometimes* work on the weekends too.

_____________________

"Don't anticipate outcome," the man said. "Await the unfolding of events. Remain in the moment." - Konrad

Isis Neva

Robin's Baby

Join date: 29 Oct 2004

Posts: 1

12-11-2004 07:25

I am getting the same problem trying to log into my Sim Windermere - screen sticks on "Connecting to Region" - had a friend log into her account and she says it shows on the big map, but if you try to fly there the actual sim is gone, as well as Bowness and Hawkeshead - I got her to put in a bug report. and there are no lindens online to report to either.

Its been more than an hour I cannot log in.

FlipperPA Peregrine

Magically Delicious!

Join date: 14 Nov 2003

Posts: 3,703

12-11-2004 07:30

Its best to only use the email for most requests. The phone number should really be used for emergencies. Where that line is drawn in anyone's guess

This would probably qualify as one

The only time I ever called was after a griefer had done some major damage to Indigo, and I knew the restore, if possible, was time sensitive.

A few things:

There are separate emails for separate issues... [email]support@secondlife.com[/email] (this item disappeared from my inventory!), [email]billing@secondlife.com[/email] (Why did you bill me twice for my land this month?), and so on.

If you can get in world, Liaisons are always very helpful - and normally quite nice and humorous if you get to know them.

Again, if you can get in world... Live Help rocks. (Sure, I'm biased <grin>

The forums usually have all kinds of threads in the General section whenever there's a major problem, and sometimes in announcements as well.

One last option: Hop onto IRC. There is a #secondlife channel on EFnet. There are normally quite a few knowledgable folks on there who would be more than willing to help you, as quite often, a Linden or two! Here's a link to a web based IRC client that connects to EFnet; pick a nickname, and after it loads, type "/join #secondlife":

http://chat.efnet.info/irc.cgi

I hope these options help you!

Regards,

-Flip

_____________________

Peregrine Salon: www.PeregrineSalon.com - my consulting company
Second Blogger: www.SecondBlogger.com - free, fully integrated Second Life blogging for all avatars!

Beaux Grayson

Registered User

Join date: 7 Jun 2004

Posts: 14

Solution to logging in prob when stuck at "Connecting to Region..."

12-11-2004 10:16

My gf got a Linden on Help and she told me to do the following:

Start menu in Windows
Click Run
enter secondlife://Ahern/100/100

At first this did not work for me until I navagated to where SL is loaded on my system. for me it is:

C:\Programs Files\SecondLife

I even open cmd.com and navigated to that spot before it worked for me.

Once you get in change your preferences to My Last Location if your home area is the problem.

But, I am in!!

How do you get help when you can't connect?
Beaux Grayson Registered User Join date: 7 Jun 2004 Posts: 14	12-11-2004 05:59 Update: Three of us in my Sim cannot login to SL. Very frustrating that we can't get help if not on-line. I have been trying to log in this morning and the clients says "Connecting to Region..." and never returns. I can close the client as it is still responding. I've tried my brother's account with the same results. I am able to get into 1.5.8 preview, so I know my computer and connection is not the problem. The common thread is the Sim where we live: Fujin. Status page shows no problems. How does one get help in situations like this? Especially on the weekends! Anyone have the 800#...I know it is in the profile of at least one of the Lindens. I can't find it on the web. see my post below.....
Rosa Gardner Rambling Rosa Join date: 8 Dec 2003 Posts: 140	12-11-2004 06:07 Good Question! I dont know the answer but perhaps theres a telephone number for Linden Labs? I know when I was down, I went to local library to access the internet and notify/question help and advice on problem. Hope this helps some. Rosa _____________________ In the storms of life, good friends are your umbrella.
Ramoth Darkholme Registered User Join date: 2 Dec 2004 Posts: 30	12-11-2004 07:14 last night the lindens were taking down sims and resetting them, prehaps they are still working on it? I'd wait an hour or so and try again, just in case.
Oz Spade ReadsNoPostLongerThanHand Join date: 23 Sep 2003 Posts: 2,708	12-11-2004 07:17 From http://secondlife.com/support : From: someone Questions received during working hours will likely receive a very quick response; inquiries after hours or on the weekend might have a wait a bit longer, probably to the next business day. We also have a toll-free Billing Support line at 1-800-860-6990. If you call us after business hours, just leave a voice mail and we'll get back to you the next business day. So that may be your best bet. Forums and email sometimes work on the weekends too. _____________________ "Don't anticipate outcome," the man said. "Await the unfolding of events. Remain in the moment." - Konrad
Isis Neva Robin's Baby Join date: 29 Oct 2004 Posts: 1	12-11-2004 07:25 I am getting the same problem trying to log into my Sim Windermere - screen sticks on "Connecting to Region" - had a friend log into her account and she says it shows on the big map, but if you try to fly there the actual sim is gone, as well as Bowness and Hawkeshead - I got her to put in a bug report. and there are no lindens online to report to either. Its been more than an hour I cannot log in.
FlipperPA Peregrine Magically Delicious! Join date: 14 Nov 2003 Posts: 3,703	12-11-2004 07:30 Its best to only use the email for most requests. The phone number should really be used for emergencies. Where that line is drawn in anyone's guess This would probably qualify as one The only time I ever called was after a griefer had done some major damage to Indigo, and I knew the restore, if possible, was time sensitive. A few things: There are separate emails for separate issues... [email]support@secondlife.com[/email] (this item disappeared from my inventory!), [email]billing@secondlife.com[/email] (Why did you bill me twice for my land this month?), and so on. If you can get in world, Liaisons are always very helpful - and normally quite nice and humorous if you get to know them. Again, if you can get in world... Live Help rocks. (Sure, I'm biased <grin> The forums usually have all kinds of threads in the General section whenever there's a major problem, and sometimes in announcements as well. One last option: Hop onto IRC. There is a #secondlife channel on EFnet. There are normally quite a few knowledgable folks on there who would be more than willing to help you, as quite often, a Linden or two! Here's a link to a web based IRC client that connects to EFnet; pick a nickname, and after it loads, type "/join #secondlife": http://chat.efnet.info/irc.cgi I hope these options help you! Regards, -Flip _____________________ Peregrine Salon: www.PeregrineSalon.com - my consulting company Second Blogger: www.SecondBlogger.com - free, fully integrated Second Life blogging for all avatars!
Beaux Grayson Registered User Join date: 7 Jun 2004 Posts: 14	Solution to logging in prob when stuck at "Connecting to Region..." 12-11-2004 10:16 My gf got a Linden on Help and she told me to do the following: Start menu in Windows Click Run enter secondlife://Ahern/100/100 At first this did not work for me until I navagated to where SL is loaded on my system. for me it is: C:\Programs Files\SecondLife I even open cmd.com and navigated to that spot before it worked for me. Once you get in change your preferences to My Last Location if your home area is the problem. But, I am in!!

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How do you get help when you can't connect?