Second Life Forums Archive - Live Help

Siobhan Taylor

Nemesis

Join date: 13 Aug 2003

Posts: 5,476

01-19-2005 06:57

We've seen a few tirades bashing Live Help, Mentors, Oldbies in general, Content Barons and basically anyone who seems to want to help the community. So, I ask, what's your opinion? Do they (we, I was one) help?

_____________________

http://siobhantaylor.wordpress.com/

Siobhan Taylor

Nemesis

Join date: 13 Aug 2003

Posts: 5,476

01-19-2005 07:24

* Feted Inner Bump *

_____________________

http://siobhantaylor.wordpress.com/

Merwan Marker

Booring...

Join date: 28 Jan 2004

Posts: 4,706

01-19-2005 07:38

I was involved with the first live help group - it can be very overwhelming when a wave of 10 or more IM's hit within 15 seconds of each other. But all in all I know many new players were very grateful for the volunteer efforts of live helpers and I assume that continues today.

_/_/_/

_____________________

Don't Worry, Be Happy - Meher Baba

Siobhan Taylor

Nemesis

Join date: 13 Aug 2003

Posts: 5,476

01-19-2005 07:39

I thought so too Merwan, but recent threads tell me some may not be so appreciative.

_____________________

http://siobhantaylor.wordpress.com/

Lecktor Hannibal

YOUR MOM

Join date: 1 Jul 2004

Posts: 6,734

01-19-2005 07:42

I am finding it quite rewarding and please and thank yous abound. I believe the most recently threaded incident was isolated and has already been addressed within the group.

_____________________

YOUR MOM says, 'Come visit us at SC MKII http://secondcitizen.net '

From: Khamon Fate

Oh, Lecktor, you're terrible.

Bikers have more fun than people !

Siobhan Taylor

Nemesis

Join date: 13 Aug 2003

Posts: 5,476

01-19-2005 07:44

From: Lecktor Hannibal

I am finding it quite rewarding and please and thank yous abound. I believe the most recently threaded incident was isolated and has already been addressed within the group.

That's good to hear. I really think that a month of Live Help without being able to turn it off would be good for some people.

_____________________

http://siobhantaylor.wordpress.com/

Elle Pollack

Takes internets seriously

Join date: 12 Oct 2004

Posts: 796

01-19-2005 07:46

Write-in vote: It depends on who's listening and what sort of question I have (usualy scripting questions that I can't find the answer to in the wiki or friends to help me debug). I know that different people have different skills and not every live helper will be a master scripter/builder/whatever, so sometimes there just won't be someone on who knows the answer.

As long as they admit that they don't know as opposed to giving a bs answer to make it look like they know, that's fine...I'll just try again later when there are different people on.

feniks Stone

At the End of the World

Join date: 25 Nov 2002

Posts: 787

01-19-2005 10:31

I think Live Help is good from all sides, for the Helpies and the Helpers. It is a fairly new addition to SL and maybe it needs some evolving, but its a good thing still.

When I was in Live Help I counted 48528678684818332511969792345 ims from people who were properly and satisfactorily helped. I think that outweighs the negative issues in other that other post.

ok so maybe that number is not quite precise, but I bet its damn close...

fen-

_____________________

the gypsy that remains..

Lita Kothari

Cynically Skeptical

Join date: 12 Nov 2003

Posts: 122

01-20-2005 03:01

There are some times that people call in with issues that totally stump me. I hate it when I run out of ideas and have to ask them to just email support, I feel like I'm brushing them off.

I look at live help like a game

"Stump the Live Helper!" And, gosh by golly, I try my hardest not to be stumped!

I've done tech support for pay before (worked at a mom-and-pop computer store, we gave our customers full support) and that was hell. This is actually fun doing it non-paid. It's like there's no pressure to perform so I motivate myself to do my best.

*reads over the post* wow, I'm like totally giving props to myself.. oh well, I'm due

Thanks for all the help, fellow LHers.. and thanks to all the previous LHers for the same - without your good work, it wouldn't have become such an important part of SL.

Jolene Jade

JOJO THE GREAT

Join date: 12 Aug 2003

Posts: 459

01-20-2005 03:32

I need all the help I can get...its a wonderful thing....

_____________________

I LOVE LAG, SPAM AND DRAMA

From: Willow Zander

It means shes a mouthy cow, who spews a load of tosh

WOOT FOR GOBSHITES!!

Welcome to the Second Life Forums Archive

Live Help - Good or Bad

Live Help - Good or Bad
Siobhan Taylor Nemesis Join date: 13 Aug 2003 Posts: 5,476	01-19-2005 06:57 We've seen a few tirades bashing Live Help, Mentors, Oldbies in general, Content Barons and basically anyone who seems to want to help the community. So, I ask, what's your opinion? Do they (we, I was one) help? _____________________ http://siobhantaylor.wordpress.com/
Siobhan Taylor Nemesis Join date: 13 Aug 2003 Posts: 5,476	01-19-2005 07:24 * Feted Inner Bump * _____________________ http://siobhantaylor.wordpress.com/
Merwan Marker Booring... Join date: 28 Jan 2004 Posts: 4,706	01-19-2005 07:38 I was involved with the first live help group - it can be very overwhelming when a wave of 10 or more IM's hit within 15 seconds of each other. But all in all I know many new players were very grateful for the volunteer efforts of live helpers and I assume that continues today. _/_/_/ _____________________ Don't Worry, Be Happy - Meher Baba
Siobhan Taylor Nemesis Join date: 13 Aug 2003 Posts: 5,476	01-19-2005 07:39 I thought so too Merwan, but recent threads tell me some may not be so appreciative. _____________________ http://siobhantaylor.wordpress.com/
Lecktor Hannibal YOUR MOM Join date: 1 Jul 2004 Posts: 6,734	01-19-2005 07:42 I am finding it quite rewarding and please and thank yous abound. I believe the most recently threaded incident was isolated and has already been addressed within the group. _____________________ YOUR MOM says, 'Come visit us at SC MKII http://secondcitizen.net ' From: Khamon Fate Oh, Lecktor, you're terrible. Bikers have more fun than people !
Siobhan Taylor Nemesis Join date: 13 Aug 2003 Posts: 5,476	01-19-2005 07:44 From: Lecktor Hannibal I am finding it quite rewarding and please and thank yous abound. I believe the most recently threaded incident was isolated and has already been addressed within the group. That's good to hear. I really think that a month of Live Help without being able to turn it off would be good for some people. _____________________ http://siobhantaylor.wordpress.com/
Elle Pollack Takes internets seriously Join date: 12 Oct 2004 Posts: 796	01-19-2005 07:46 Write-in vote: It depends on who's listening and what sort of question I have (usualy scripting questions that I can't find the answer to in the wiki or friends to help me debug). I know that different people have different skills and not every live helper will be a master scripter/builder/whatever, so sometimes there just won't be someone on who knows the answer. As long as they admit that they don't know as opposed to giving a bs answer to make it look like they know, that's fine...I'll just try again later when there are different people on.
feniks Stone At the End of the World Join date: 25 Nov 2002 Posts: 787	01-19-2005 10:31 I think Live Help is good from all sides, for the Helpies and the Helpers. It is a fairly new addition to SL and maybe it needs some evolving, but its a good thing still. When I was in Live Help I counted 48528678684818332511969792345 ims from people who were properly and satisfactorily helped. I think that outweighs the negative issues in other that other post. ok so maybe that number is not quite precise, but I bet its damn close... fen- _____________________ the gypsy that remains..
Lita Kothari Cynically Skeptical Join date: 12 Nov 2003 Posts: 122	01-20-2005 03:01 There are some times that people call in with issues that totally stump me. I hate it when I run out of ideas and have to ask them to just email support, I feel like I'm brushing them off. I look at live help like a game "Stump the Live Helper!" And, gosh by golly, I try my hardest not to be stumped! I've done tech support for pay before (worked at a mom-and-pop computer store, we gave our customers full support) and that was hell. This is actually fun doing it non-paid. It's like there's no pressure to perform so I motivate myself to do my best. reads over the post wow, I'm like totally giving props to myself.. oh well, I'm due Thanks for all the help, fellow LHers.. and thanks to all the previous LHers for the same - without your good work, it wouldn't have become such an important part of SL.
Jolene Jade JOJO THE GREAT Join date: 12 Aug 2003 Posts: 459	01-20-2005 03:32 I need all the help I can get...its a wonderful thing.... _____________________ I LOVE LAG, SPAM AND DRAMA From: Willow Zander It means shes a mouthy cow, who spews a load of tosh WOOT FOR GOBSHITES!!