Second Life Forums Archive

Pete Fats

Geek

Join date: 18 Apr 2003

Posts: 648

04-08-2005 04:12

Prereq:

Comcast had a national outage tonight. Lasted about 6 hours.

this is my livechat with them about 5 min ago

Kyle > Thank you for contacting Comcast, my name is Kyle. How can I help you?.
Tom> heya kyle
Tom> what happened tonight?
Kyle > Unfortunately, you would have to be more specific.
Tom> er....comcast had a national outage tonight eh? can you provide any insight?
Kyle > I am sorry that you were experiencing difficulties with your connection , however, I should be able to advise you with that.
Kyle > One moment while I access your account information please.
Kyle > And just to confirm, I am speaking with Tom ?.
Tom> indeed
Kyle > Thank you.
Kyle > Comcast earlier had an issue with the DNS servers, causing members to only be able to browse by IP address. This has since been resolved Tom.
Kyle > And is there anything else I can assist you with today ?.
Tom> kyle, all things aside, you sound like a bot
Kyle > I am sorry that you feel that way, actually I am not.
Tom> your issue wasn't with DNS, I had trouble hitting things by their IP as well
Kyle > And are you experiencing these issues now?.
Tom> no, everything seems to be fine now.
Kyle > And is there anything else I can assist you with today, Tom ?.
Tom> Will I be getting a credit for today's outage?
Kyle > Comcast does provide credits for outages that last 24 hours or longer.
Kyle > Did you experience the outage for that timeframe, Tom?.
Tom> Comcast has provided credits for outages on my cable television service that did not last 24 hours. Why is this different?>
Kyle > Unfortunately, I do not know the policies of the Comcast cable television service, as this is Comcast Internet services, however we provide outage credits for network outages of 24 hours or longer. I do apologise for any inconvienences this may cause.
Tom> Can you provide me with a better explanation as to what actually went wrong? It didn't appear to be a DNS issue.
Tom> I couldn't reach you DNS server yes
Tom> but I could reach everything over att.net
Tom> looked more like a routing issue to me
Kyle > Actually, is was a network wide DNS issue, and was resolved previously this evening by our network technicians. Unfortunately, more information on that would not be available.
Tom> so did your dns servers go down?
Kyle > That is correct, as previously advised.
Tom> funny...I was able to ping them by IP
Kyle > Yes, as IP has no effect on DNS.
Kyle > And is there anything else I can assist you with today, Tom ?.
Tom> how would a dead DNS server be reachable by IP, but not for DNS?
Kyle > Unfortunately, I do not have that information, as I was not available to diagnose the DNS server issue.
Kyle > However the situation has been corrected, and you are able to connect correctly, are you not Tom?.
Tom> all I'm looking for Kyle is a real answer as to what todays problems were, not to place blame. Is there someone you could put me in contact with?
Kyle > Unfortunately, specifics on the issue are unavailable, Tom.
Tom> don't ask don't tell eh Kyle?
Kyle > However, if you do have difficulties conencting again, please do not hesitate to contact us directly so that we can troubleshoot the situation with you.
Kyle > And if there are no further issues, then thank you for contacting Comcast, have a good morning!.

_____________________

Hiro Pendragon

bye bye f0rums!

Join date: 22 Jan 2004

Posts: 5,905

04-08-2005 06:03

Ah, that explains the outage I had. I actually was experiencing problems yesterday morning... it was longer than 6 hours... at least 10.

On the bright side, that's only the second outage I've experienced with comcast in a year, and both less than a day. My last cable company went out at least monthly.

_____________________

Hiro Pendragon
------------------
http://www.involve3d.com - Involve - Metaverse / Emerging Media Studio

Visit my SL blog: http://secondtense.blogspot.com

Ursa Falcone

Rocket Scientist

Join date: 26 Mar 2004

Posts: 1,989

04-08-2005 06:06

ooohhhh thats creepy.
All though reading it I 'heard' Kyle's voice as that of HAL in 2001 Space Odessy!!

YIKES

_____________________

From: someone

Jeska Linden: I'm closing this thread because it's obviously overstepped the boundaries of useful conversation, even for the off-topic forum.

feniks Stone

At the End of the World

Join date: 25 Nov 2002

Posts: 787

04-08-2005 07:26

DNS is a service that runs under a number of OSs on a box. It is accurate that you could very well ping the box and DNS not be working.

fen-

_____________________

the gypsy that remains..

Aimee Weber

The one on the right

Join date: 30 Jan 2004

Posts: 4,286

04-08-2005 07:33

From: Ursa Falcone

ooohhhh thats creepy.
All though reading it I 'heard' Kyle's voice as that of HAL in 2001 Space Odessy!!

YIKES

LOL!!

"I'm sorry Tom. I can't let you do that."

"I feel my mind going, Tom. Daaaaiissssy.... Daaaaaiiiiisssssy...."

_____________________

David Valentino

Nicely Wicked

Join date: 1 Jan 2004

Posts: 2,941

04-08-2005 07:48

Actually, Kyle seemed alot more on the ball than many of the Support people I talk to on a daily basis. I'm sure they are given a relatively strict script of do's and don'ts.

As much as I don't like Comcast's pricing, I have to say their cable Internet service has been extremely reliable in my little corner of the world.

I think I've only experienced 3 outages in past year, with two of them being corrected within an hour or 2.

_____________________

David Lamoreaux

Owner - Perilous Pleasures and Extreme Erotica Gallery

Marcos Fonzarelli

You are not Marcos

Join date: 26 Feb 2004

Posts: 748

04-08-2005 09:00

I haven't been on SL since 4pm yesterday.

*twitch*

Torrid Midnight

Work in progress

Join date: 13 May 2003

Posts: 814

04-08-2005 09:08

I wondered what the hell was going on all night, yay Comcast!!!

_____________________

Garoad Kuroda

Prophet of Muppetry

Join date: 5 Sep 2003

Posts: 2,989

04-08-2005 13:04

Bastages!!! Right as I was about to do my taxes too...they're lucky I hadn't started yet! Stupid Comcast!

lol You really tried to interrogate that guy....rofl..... stop making people's jobs hard!

_____________________

BTW

WTF is C3PO supposed to be USEFUL for anyway, besides whining? Stupid piece of scrap metal would be more useful recycled as a toaster. But even that would suck, because who would want to listen to a whining wussy toaster? Is he gold plated? If that's the case he should just be melted down into gold ingots. Help the economy some, and stop being so damn useless you stupid bucket of bolts! R2 is 1,000 times more useful than your tin man ass, and he's shaped like a salt and pepper shaker FFS!

Bruno Buckenburger

Registered User

Join date: 30 Dec 2004

Posts: 464

04-08-2005 13:14

I hate Comcast. I was so happy to get away from them.

Having said that I don't understand the intent of your post. Was it to show your superiority over a first level support technician who probably will never know what truly happened? Are you indicting the entire company because you found someone who did not know what he was talking about?

Seems like you are being a tad arrogant and enjoying showing off to others on this board. Makes one wonder what inadequacies you are hiding.

Chai Tokugawa

Registered User

Join date: 14 Feb 2005

Posts: 12

04-08-2005 15:50

Thanks for the info. We thought it was just us!
Sounds like your tech was in India, or some other place where they'd have learned British spellings. (Note that the tech wrote "apologise" instead of the American "apologize" in the chat log.)

Welcome to the Second Life Forums Archive

I <3 Comcast

I <3 Comcast
Pete Fats Geek Join date: 18 Apr 2003 Posts: 648	04-08-2005 04:12 Prereq: Comcast had a national outage tonight. Lasted about 6 hours. this is my livechat with them about 5 min ago Kyle > Thank you for contacting Comcast, my name is Kyle. How can I help you?. Tom> heya kyle Tom> what happened tonight? Kyle > Unfortunately, you would have to be more specific. Tom> er....comcast had a national outage tonight eh? can you provide any insight? Kyle > I am sorry that you were experiencing difficulties with your connection , however, I should be able to advise you with that. Kyle > One moment while I access your account information please. Kyle > And just to confirm, I am speaking with Tom ?. Tom> indeed Kyle > Thank you. Kyle > Comcast earlier had an issue with the DNS servers, causing members to only be able to browse by IP address. This has since been resolved Tom. Kyle > And is there anything else I can assist you with today ?. Tom> kyle, all things aside, you sound like a bot Kyle > I am sorry that you feel that way, actually I am not. Tom> your issue wasn't with DNS, I had trouble hitting things by their IP as well Kyle > And are you experiencing these issues now?. Tom> no, everything seems to be fine now. Kyle > And is there anything else I can assist you with today, Tom ?. Tom> Will I be getting a credit for today's outage? Kyle > Comcast does provide credits for outages that last 24 hours or longer. Kyle > Did you experience the outage for that timeframe, Tom?. Tom> Comcast has provided credits for outages on my cable television service that did not last 24 hours. Why is this different?> Kyle > Unfortunately, I do not know the policies of the Comcast cable television service, as this is Comcast Internet services, however we provide outage credits for network outages of 24 hours or longer. I do apologise for any inconvienences this may cause. Tom> Can you provide me with a better explanation as to what actually went wrong? It didn't appear to be a DNS issue. Tom> I couldn't reach you DNS server yes Tom> but I could reach everything over att.net Tom> looked more like a routing issue to me Kyle > Actually, is was a network wide DNS issue, and was resolved previously this evening by our network technicians. Unfortunately, more information on that would not be available. Tom> so did your dns servers go down? Kyle > That is correct, as previously advised. Tom> funny...I was able to ping them by IP Kyle > Yes, as IP has no effect on DNS. Kyle > And is there anything else I can assist you with today, Tom ?. Tom> how would a dead DNS server be reachable by IP, but not for DNS? Kyle > Unfortunately, I do not have that information, as I was not available to diagnose the DNS server issue. Kyle > However the situation has been corrected, and you are able to connect correctly, are you not Tom?. Tom> all I'm looking for Kyle is a real answer as to what todays problems were, not to place blame. Is there someone you could put me in contact with? Kyle > Unfortunately, specifics on the issue are unavailable, Tom. Tom> don't ask don't tell eh Kyle? Kyle > However, if you do have difficulties conencting again, please do not hesitate to contact us directly so that we can troubleshoot the situation with you. Kyle > And if there are no further issues, then thank you for contacting Comcast, have a good morning!. _____________________
Hiro Pendragon bye bye f0rums! Join date: 22 Jan 2004 Posts: 5,905	04-08-2005 06:03 Ah, that explains the outage I had. I actually was experiencing problems yesterday morning... it was longer than 6 hours... at least 10. On the bright side, that's only the second outage I've experienced with comcast in a year, and both less than a day. My last cable company went out at least monthly. _____________________ Hiro Pendragon ------------------ http://www.involve3d.com - Involve - Metaverse / Emerging Media Studio Visit my SL blog: http://secondtense.blogspot.com
Ursa Falcone Rocket Scientist Join date: 26 Mar 2004 Posts: 1,989	04-08-2005 06:06 ooohhhh thats creepy. All though reading it I 'heard' Kyle's voice as that of HAL in 2001 Space Odessy!! YIKES _____________________ From: someone Jeska Linden: I'm closing this thread because it's obviously overstepped the boundaries of useful conversation, even for the off-topic forum.
feniks Stone At the End of the World Join date: 25 Nov 2002 Posts: 787	04-08-2005 07:26 DNS is a service that runs under a number of OSs on a box. It is accurate that you could very well ping the box and DNS not be working. fen- _____________________ the gypsy that remains..
Aimee Weber The one on the right Join date: 30 Jan 2004 Posts: 4,286	04-08-2005 07:33 From: Ursa Falcone ooohhhh thats creepy. All though reading it I 'heard' Kyle's voice as that of HAL in 2001 Space Odessy!! YIKES LOL!! "I'm sorry Tom. I can't let you do that." "I feel my mind going, Tom. Daaaaiissssy.... Daaaaaiiiiisssssy...." _____________________
David Valentino Nicely Wicked Join date: 1 Jan 2004 Posts: 2,941	04-08-2005 07:48 Actually, Kyle seemed alot more on the ball than many of the Support people I talk to on a daily basis. I'm sure they are given a relatively strict script of do's and don'ts. As much as I don't like Comcast's pricing, I have to say their cable Internet service has been extremely reliable in my little corner of the world. I think I've only experienced 3 outages in past year, with two of them being corrected within an hour or 2. _____________________ David Lamoreaux Owner - Perilous Pleasures and Extreme Erotica Gallery
Marcos Fonzarelli You are not Marcos Join date: 26 Feb 2004 Posts: 748	04-08-2005 09:00 I haven't been on SL since 4pm yesterday. twitch
Torrid Midnight Work in progress Join date: 13 May 2003 Posts: 814	04-08-2005 09:08 I wondered what the hell was going on all night, yay Comcast!!! _____________________
Garoad Kuroda Prophet of Muppetry Join date: 5 Sep 2003 Posts: 2,989	04-08-2005 13:04 Bastages!!! Right as I was about to do my taxes too...they're lucky I hadn't started yet! Stupid Comcast! lol You really tried to interrogate that guy....rofl..... stop making people's jobs hard! _____________________ BTW WTF is C3PO supposed to be USEFUL for anyway, besides whining? Stupid piece of scrap metal would be more useful recycled as a toaster. But even that would suck, because who would want to listen to a whining wussy toaster? Is he gold plated? If that's the case he should just be melted down into gold ingots. Help the economy some, and stop being so damn useless you stupid bucket of bolts! R2 is 1,000 times more useful than your tin man ass, and he's shaped like a salt and pepper shaker FFS!
Bruno Buckenburger Registered User Join date: 30 Dec 2004 Posts: 464	04-08-2005 13:14 I hate Comcast. I was so happy to get away from them. Having said that I don't understand the intent of your post. Was it to show your superiority over a first level support technician who probably will never know what truly happened? Are you indicting the entire company because you found someone who did not know what he was talking about? Seems like you are being a tad arrogant and enjoying showing off to others on this board. Makes one wonder what inadequacies you are hiding.
Chai Tokugawa Registered User Join date: 14 Feb 2005 Posts: 12	04-08-2005 15:50 Thanks for the info. We thought it was just us! Sounds like your tech was in India, or some other place where they'd have learned British spellings. (Note that the tech wrote "apologise" instead of the American "apologize" in the chat log.)