Second Life Forums Archive - Bug Report Response Time ?

Dain Lambert

Registered User

Join date: 24 Aug 2004

Posts: 77

12-01-2004 11:54

I am just curious. What is the normal time it takes for a response to an in-world bug report?

I have made several bug reports and rarely even get a response anymore. The first one or two bug reports had automated responses fairly quickly but lately it seems they don't get any response at all. I have some bug reports from a month ago or more that have not been responded to.

Is there any "normal" timeframe for a response? Is there a procedure by which they decide which reports get responses at all? If my bug reports are not getting looked into or responded to, I have to wonder if it is worth my time to even file them.

If anyone have and insight into the way these reports are handled or prioritized I would love to hear the information.

Thanks

blaze Spinnaker

1/2 Serious

Join date: 12 Aug 2004

Posts: 5,898

12-01-2004 12:17

I had a response to a bug report that took 2 months.

I also filed another bug report, and the linden wanted the information from a seperate channel anyways (didn't bother reading the bug report, I guess?)

I don't have a lot of faith in bug reports, any more

_____________________

Taken from The last paragraph on pg. 16 of Cory Ondrejka's paper "Changing Realities: User Creation, Communication, and Innovation in Digital Worlds :

"User-created content takes the idea of leveraging player opinions a step further by allowing them to effectively prototype new ideas and features. Developers can then measure which new concepts most improve the products and incorporate them into the game in future patches."

Khamon Fate

fategardens.net

Join date: 21 Nov 2003

Posts: 4,177

12-01-2004 12:23

i get an automated email when i file bugs and a message after each release which informs me that the bug report slate is being wiped due to the release and i should resubmit if the problem still exists.

i've never seen or heard of any other type of response. if i have a serious problem that needs to be fixed, i start iming and email lindens. they're busy, but they'll answer ims and emails as soon as they can. and they'll come fix things if they're repairable.

_____________________

Visit the Fate Gardens Website @ fategardens.net

Torley Linden

Enlightenment!

Join date: 15 Sep 2004

Posts: 16,530

12-01-2004 12:32

I've never received a response to the bug report claims I've filed. I hope they're in good hands.

I, however, have received quick Linden response after posting some of my findings on these very forums concerning the same issues.

It's nice to get a response, and I am thankful.

_____________________

Kim Anubis

The Magician

Join date: 3 Jun 2004

Posts: 921

12-01-2004 14:32

Sometimes I've received emailed instructions, and requests for further info. I've also been IMed, and once a Linden (yay Dan!) showed up at my parcel to investigate -- I've seen Lindens inworld for a bug hunt a few times. When I've gotten more than the autoresponse, it's usually been within a business day or so, I think. In general, I find sending in yet-another report about a known bug might not lead to an individual response, but the Lindens will sprint to check out something new or major (a whole sim down, etc).

_____________________

http://www.TheMagicians.us

Bug Report Response Time ?
Dain Lambert Registered User Join date: 24 Aug 2004 Posts: 77	12-01-2004 11:54 I am just curious. What is the normal time it takes for a response to an in-world bug report? I have made several bug reports and rarely even get a response anymore. The first one or two bug reports had automated responses fairly quickly but lately it seems they don't get any response at all. I have some bug reports from a month ago or more that have not been responded to. Is there any "normal" timeframe for a response? Is there a procedure by which they decide which reports get responses at all? If my bug reports are not getting looked into or responded to, I have to wonder if it is worth my time to even file them. If anyone have and insight into the way these reports are handled or prioritized I would love to hear the information. Thanks
blaze Spinnaker 1/2 Serious Join date: 12 Aug 2004 Posts: 5,898	12-01-2004 12:17 I had a response to a bug report that took 2 months. I also filed another bug report, and the linden wanted the information from a seperate channel anyways (didn't bother reading the bug report, I guess?) I don't have a lot of faith in bug reports, any more _____________________ Taken from The last paragraph on pg. 16 of Cory Ondrejka's paper "Changing Realities: User Creation, Communication, and Innovation in Digital Worlds : "User-created content takes the idea of leveraging player opinions a step further by allowing them to effectively prototype new ideas and features. Developers can then measure which new concepts most improve the products and incorporate them into the game in future patches."
Khamon Fate fategardens.net Join date: 21 Nov 2003 Posts: 4,177	12-01-2004 12:23 i get an automated email when i file bugs and a message after each release which informs me that the bug report slate is being wiped due to the release and i should resubmit if the problem still exists. i've never seen or heard of any other type of response. if i have a serious problem that needs to be fixed, i start iming and email lindens. they're busy, but they'll answer ims and emails as soon as they can. and they'll come fix things if they're repairable. _____________________ Visit the Fate Gardens Website @ fategardens.net
Torley Linden Enlightenment! Join date: 15 Sep 2004 Posts: 16,530	12-01-2004 12:32 I've never received a response to the bug report claims I've filed. I hope they're in good hands. I, however, have received quick Linden response after posting some of my findings on these very forums concerning the same issues. It's nice to get a response, and I am thankful. _____________________
Kim Anubis The Magician Join date: 3 Jun 2004 Posts: 921	12-01-2004 14:32 Sometimes I've received emailed instructions, and requests for further info. I've also been IMed, and once a Linden (yay Dan!) showed up at my parcel to investigate -- I've seen Lindens inworld for a bug hunt a few times. When I've gotten more than the autoresponse, it's usually been within a business day or so, I think. In general, I find sending in yet-another report about a known bug might not lead to an individual response, but the Lindens will sprint to check out something new or major (a whole sim down, etc). _____________________ http://www.TheMagicians.us

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Bug Report Response Time ?