If you buy a parcel and pay tier on a private estate, you SHOULD be entitled to service as well! You SHOULD be able to contact an estate manager at any time. You SHOULD have an easy time in doing so.
We all know this isn't the case everywhere.
At Cove Islands:-
You CAN get in touch with support in world or via live support/ticketing at http://coveislands.com/support.php round the clock.
You WILL get access to a host of facilities including an exclusive residents sandbox on a full prim sim.
Our residential land had a typical prim bonus of 15%.
Our business land is all double prim, with roadside parcels.
Our sims are gorgeous.
50% extra free tier on your first tier payment (of up to 4 weeks). You must contact support within 48 hours or purchase to obtain this.
Don't take my word for it. Check us out for yourself.
www.coveislands.com