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Never gets to the SL log in password screen just stops at sending crash log

Maggie Haas
Registered User
Join date: 4 Mar 2007
Posts: 17
06-16-2008 18:19
Unhappy need more info?
I connect using Wifi which worked perfectly well 2 years till now. I was using it on my window sill before but now i have it on my lap i keep the AC on ice cold.
I cannot get to the sl screen log in page i just click the sl icon, get loading sl, then crash log send report? then nothing it freezes. The sl icon is on the bottom and says SL is already running when i try it again but doesnt show up in the task master so i have to restart my laptop to close out the program. i never get to the sl log in password window.
I'm using a Gateway pentium 4 model 7330gz 70GB with 600MB left the sound audio device doesnt work i was using voice and had headphones with mike last time i was there.
Microsoft XP home edition version 2002 service pack 2
Intel (r)82852/82855 gm/gme graphics controller
graphics card is Intel extreme graphics 1280x800 true color
video bios 3037 paging size file 720MB
INTEL(R) EXTREME GRAPHICS REPORT


Report Date: 06/16/2008
Report Time[hr:mm:ss]: 20:41:40
Driver Version: 6.14.10.3619
Operating System: Windows NT* 5.1.2600 Service Pack 2
Default Language: English
DirectX* Version: 9.0
Physical Memory: 479 MB
Min. Graphics Memory: 31 MB
Max. Graphics Memory: 64 MB
Graphics Memory in use: 33 MB
Processor: x86
Processor Speed: 3189 MHZ
Vendor ID: 0x8086
Device ID: 0x3582
Device Revision: 2


* Output Devices Connected to Graphics Accelerator *

Active Notebook Displays:1

The specs you listed are not giving us much except that you are running a P4 processor with 3 gigs speed. What is your graphics card? Your operating system? How much system RAM? How do you connect to SL? You say it's a laptop.......are you using your laptop on a hard flat surface or on your lap or a cushion?

You say you cannot get on SL. Does it crash when you try or does it just give some errror message when you hit "connect"? Does it even get you to your login screen?
Maggie Haas
Registered User
Join date: 4 Mar 2007
Posts: 17
error message GENERIC HOST PROCESS FOR WIN 32 SERVICES HAS ENCOUNTERED A PROBLEM
06-16-2008 19:37
NOT SURE WHAT TO UPDATE WHICH WINDOWS XP SERVICE PACK 3 THERE ARE SEVERAL VERSIONS WHICH DRIVERS UGH!!!

EVENT TYPE: INPAGE ERROR P1 C000009C P2 0C:\DOCUME~1\Owner\LOCALS~1\Temp\WER8500.dir00\svchost.exe.mdmp
C:\DOCUME~1\Owner\LOCALS~1\Temp\WER8500.dir00\appcompat.txt0000003
Osgeld Barmy
Registered User
Join date: 22 Mar 2005
Posts: 3,336
06-16-2008 19:48
ok

1) install service pack 3, why not, its all the windows security updates, theres only 1 sp3 just in different languages

2) intel graphics are a crap shoot at best, the 82852/82855 are not even on the system requirements list, in fact it is on the "dont even bother" list, so if it even worked before you were lucky, anyway drivers are here try re-installing them

http://downloadcenter.intel.com/Product_Filter.aspx?ProductID=922

3) you only have 512mb of ram, which is bare minimum for SL

on top of that your "graphics" chip is leeching 32mb, which drops you under the minimum memory requirements

to top it off it doesnt say anymore, but i could have sworn that SL requires 64mb of video ram
SuezanneC Baskerville
Forums Rock!
Join date: 22 Dec 2003
Posts: 14,229
06-16-2008 20:08
What version of SL are you using?

Can you clear up some space on the hard drive?

What is the speed of the processor again? 7330gz doesn't seem right.

Can you try to connect using a wired connection?

Have you done an uninstall and reinstall of SL?
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Peggy Paperdoll
A Brat
Join date: 15 Apr 2006
Posts: 4,383
06-16-2008 20:16
From: SuezanneC Baskerville
What version of SL are you using?

Can you clear up some space on the hard drive?

What is the speed of the processor again? 7330gz doesn't seem right.


Yes, the SL version might be nice to know too. And a 70 gig hard drive with only 640 megs free is a pretty highly loaded hard drive.......when was the last time you defragmented it? I beileve the processor speed is 3 gigs......a P4.

Maggie, you got major problems in three areas. !. System RAM. 2. Video card (it's onboard with only 32 megs). 3. You're using WiFi. Maybe if you can correct the system RAM and your wireless it will be enough to get you working again......until SL finally out runs you completely and you'll need a better computer.