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Acceptance of Name & Password

Imalorna Sharple
Registered User
Join date: 15 Nov 2008
Posts: 3
11-16-2008 06:01
First time in about a month since I'd played, my password was not accepted. I called support and they changed my password for me, but when I tried that, still not acceptable in game. I was told this is a now-common problem. I changed the password again myself, was still not accepted. HELP someone, the support number is not taking calls, just answering and hanging up.
Pyrite Sopwith
No Shoes Required
Join date: 8 Aug 2008
Posts: 169
11-16-2008 11:37
I had the same thing happen to me also. I entered my password, and just after it was starting to load up, I received the message that reads "Login Failed." What's going on?
Imalorna Sharple
Registered User
Join date: 15 Nov 2008
Posts: 3
password or name not accepted
11-17-2008 05:34
Has anyone else had this problem, and how did you resolve it? Do you have to feed your dogs before you get on here to make sure they don't miss a meal?
Dekka Raymaker
thinking very hard
Join date: 4 Feb 2007
Posts: 3,898
11-17-2008 05:36
the most obvious question here is, did you have capslock on, password is case sensitive.
Imalorna Sharple
Registered User
Join date: 15 Nov 2008
Posts: 3
Password or name not accepted
11-24-2008 16:24
Nope, did not have caps on; SL still does not accept my password, and I verified it as the correct one with SL help.

What's going on?