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A blue and gray world?

Ailee Ocello
Registered User
Join date: 18 Dec 2008
Posts: 5
12-18-2008 00:17
Hello, I'm new to Second Life an I'm having problems with the game. When I log on all I see is a few palms, blue sky, gray land and bubble name boxes. No people, buildings not even me. Can somebody help me figure this thing out, please?
Destiny Dagostino
Registered User
Join date: 9 Feb 2007
Posts: 3
12-19-2008 10:45
if you give us broadband speed and which graphics card you use thats a start i think.
DarthAyrgill Arbenlow
Registered User
Join date: 18 Dec 2008
Posts: 1
Blue and Gray wold with me too
12-19-2008 11:50
Hello ;

The same situation happens to me too.

I'm using a PC with an ATI Radion 7000 graph card, and with 512 Mb of Ram. The computer processor is a Pentium 4 working at 2,8 Mhz

In terms of internet connection I'm using 8 Mbit broadband cable

Is this solvable ?

Many thanks in advance
Chosen Few
Alpha Channel Slave
Join date: 16 Jan 2004
Posts: 7,496
12-19-2008 13:33
From: DarthAyrgill Arbenlow
I'm using a PC with an ATI Radion 7000 graph card, and with 512 Mb of Ram. The computer processor is a Pentium 4 working at 2,8 Mhz

Sorry to have to tell you this, but your computer is ancient and way underpowered. The parts you've listed were current in 2001. For a comparison, you're basically trying to drive a 1972 Pinto in a modern NASCAR race. There's just no way it could keep up.

Your most significant bottleneck is your video card. It is below SL's minimum system requirements. http://secondlife.com/support/sysreqs.php For a Radeon, you need at least an 8500. Yours is a generation too old. And even back in the day when it was current, it was the lowest of the low end in its series.

The second problem is that you've only got 512MB of RAM. SL needs at least 2GB to run well, four times what you've got. Also, just as important as your RAM's amount is its type. Judging by the age of your other components, I'm betting you've probably got DDR. The fastest DDR ever made (which is probably faster than yours) is only half the speed of today's middle-of-the-road DDR2 (what most people have), and only about 1/4 to 1/3 of the speed of high-end DDR2 or DDR3 (what gamers and enthusiasts tend to get).

If the other components were up to snuff, your Pentium 4 could run SL. But it would never run it terribly well, even under the best of circumstances.

Bottom line, your machine is 8 years out of date. It's high time to get a new one. Sorry if that's not the answer you were hoping for, but it is the truth.
Ailee Ocello
Registered User
Join date: 18 Dec 2008
Posts: 5
12-19-2008 23:08
I'm not sure on speed, We have Comcast High Speed Internet, and as for graphics car, I have no idea. We bought the computer from Gateway. in I think 2002. Is there anyway to figure it out by going through the computer?
Peggy Paperdoll
A Brat
Join date: 15 Apr 2006
Posts: 4,383
12-19-2008 23:19
From: Ailee Ocello
I'm not sure on speed, We have Comcast High Speed Internet, and as for graphics car, I have no idea. We bought the computer from Gateway. in I think 2002. Is there anyway to figure it out by going through the computer?


To get your CPU and video card information go to your device manager and click on the display adapter (for video) and processor (for CPU)........you get the basic information about type from that. To get more information just double click on the expanded lines. Check the tabs to get any driver information.

Comcast means you have a cable connection.......even the slowest cable connection should be more than adequate for SL to run satisfactorily. However, I think Comcast is still trottling some bandwidth to high usage customers......but I haven't heard complaints lately so it's evidently not a huge problem anymore.
Ailee Ocello
Registered User
Join date: 18 Dec 2008
Posts: 5
12-19-2008 23:42
From: Peggy Paperdoll
To get your CPU and video card information go to your device manager and click on the display adapter (for video) and processor (for CPU)........you get the basic information about type from that. To get more information just double click on the expanded lines. Check the tabs to get any driver information.

Comcast means you have a cable connection.......even the slowest cable connection should be more than adequate for SL to run satisfactorily. However, I think Comcast is still trottling some bandwidth to high usage customers......but I haven't heard complaints lately so it's evidently not a huge problem anymore.

I'm sorry, Display Adapter? I'm not real tech savvy, I can get online, and move folders around and that's about it! lol. I have Windows XP, and am at the Control Panel, I'm gonna have to be walked through this, sorry
Ailee Ocello
Registered User
Join date: 18 Dec 2008
Posts: 5
12-19-2008 23:46
wait I thing I got something, but I'm unsure how to read it.


Default Outlook Express Mail Not Configured
Default Outlook Express News Not Configured
Internet Explorer Web Proxy Not Configured
Computer Information
Computer System GATEWAY_SYSTEM
AdminPasswordStatus = 3
AutomaticResetBootOption = TRUE
AutomaticResetCapability = TRUE
BootROMSupported = TRUE
BootupState = Normal boot
Caption = GATEWAY_SYSTEM
ChassisBootupState = 2
CreationClassName = Win32_ComputerSystem
CurrentTimeZone = -300
DaylightInEffect = FALSE
Description = AT/AT COMPATIBLE
Domain = WORKGROUP
DomainRole = 0
EnableDaylightSavingsTime = TRUE
FrontPanelResetStatus = 3
InfraredSupported = FALSE
KeyboardPasswordStatus = 3
Manufacturer = Omni Tech Corp
Model = OTS-H2111D00
Name = GATEWAY_SYSTEM
NetworkServerModeEnabled = TRUE
NumberOfLogicalProcessors = 1
NumberOfProcessors = 1
PartOfDomain = FALSE
PauseAfterReset = -1
PowerOnPasswordStatus = 3
PowerState = 0
PowerSupplyState = 2
PrimaryOwnerName = Gateway_User
ResetCapability = 1
ResetCount = -1
ResetLimit = -1
Roles
LM_Workstation
LM_Server
NT
Status = OK
SupportContactDescription









System Serial Number: 1256236
SystemStartupDelay = 30
SystemStartupOptions = "Microsoft Windows XP Home Edition" /fastdetect /NoExecute=OptIn
SystemStartupSetting = 0
SystemType = X86-based PC
ThermalState = 2
TotalPhysicalMemory = 1073004544
UserName = GATEWAY_SYSTEM\Amanda
WakeUpType = 6
Operating System Microsoft Windows XP Home Edition
BootDevice = \Device\HarddiskVolume1
BuildNumber = 2600
BuildType = Uniprocessor Free
Caption = Microsoft Windows XP Home Edition
CodeSet = 1252
CountryCode = 1
CreationClassName = Win32_OperatingSystem
CSCreationClassName = Win32_ComputerSystem
CSDVersion = Service Pack 3
CSName = GATEWAY_SYSTEM
CurrentTimeZone = -300
DataExecutionPrevention_32BitApplications = FALSE
DataExecutionPrevention_Available = FALSE
DataExecutionPrevention_Drivers = FALSE
DataExecutionPrevention_SupportPolicy = 2
Debug = FALSE
Distributed = FALSE
EncryptionLevel = 168
ForegroundApplicationBoost = 2
FreePhysicalMemory = 435280
FreeSpaceInPagingFiles = 2050800
FreeVirtualMemory = 2054292
InstallDate = 11:05:47 AM 6/7/2008
LargeSystemCache = 0
LastBootUpTime = 5:34:16 PM 12/19/2008
LocalDateTime = 2:44:12 AM 12/20/2008
Locale = 0409
Manufacturer = Microsoft Corporation
MaxNumberOfProcesses = -1
MaxProcessMemorySize = 2097024
Name = Microsoft Windows XP Home Edition|C:\WINDOWS|\Device\Harddisk1\Partition1
NumberOfProcesses = 41
NumberOfUsers = 2
Organization = Gateway
OSLanguage = 1033
OSType = 18
Primary = TRUE
ProductType = 1
QuantumLength = 0
QuantumType = 0
RegisteredUser = Gateway_User
SerialNumber = 55277-OEM-0016086-49756
ServicePackMajorVersion = 3
ServicePackMinorVersion = 0
SizeStoredInPagingFiles = 2521452
Status = OK
SuiteMask = 784
SystemDevice = \Device\HarddiskVolume1
SystemDirectory = C:\WINDOWS\system32
SystemDrive = C:
TotalVirtualMemorySize = 2097024
TotalVisibleMemorySize = 1047856
Version = 5.1.2600
WindowsDirectory = C:\WINDOWS
Version 5.1.2600
Version = 5.1.2600
BuildVersion = 2600.0000
Modems and Network Adapters
Modems
Network Adapters PASSED
[00000001] Realtek RTL8139 Family PCI Fast Ethernet NIC
Caption = [00000001] Realtek RTL8139 Family PCI Fast Ethernet NIC
DatabasePath = %SystemRoot%\System32\drivers\etc
Description = Realtek RTL8139 Family PCI Fast Ethernet NIC - Packet Scheduler Miniport
DHCPEnabled = TRUE
DHCPLeaseExpires = 11:27:16 AM 10/18/2008
DHCPLeaseObtained = 11:27:16 AM 10/14/2008
DNSEnabledForWINSResolution = FALSE
DNSHostName = gateway_system
DomainDNSRegistrationEnabled = FALSE
FullDNSRegistrationEnabled = TRUE
Index = 1
IPConnectionMetric = 1
IPEnabled = TRUE
IPFilterSecurityEnabled = FALSE
IPSecPermitIPProtocols = 0
IPSecPermitTCPPorts = 0
IPSecPermitUDPPorts = 0
IPXEnabled = FALSE
MACAddress = 00:11:95:24:5E:3D
ServiceName = RTL8139
SettingID = {DE98A1FA-CDF9-4C82-8730-A5E5D7907185}
TcpipNetbiosOptions = 0
WINSEnableLMHostsLookup = TRUE
[00000002] Intel(R) PRO/100 VE Network Connection (PASSED)
Caption = [00000002] Intel(R) PRO/100 VE Network Connection
DatabasePath = %SystemRoot%\System32\drivers\etc
DefaultIPGateway = 68.61.15.1(Same Subnet) (PASSED)
Pinging 68.61.15.1 with 32 bytes of data:
Reply from 68.61.15.1: bytes=32 time=6ms TTL=6
Reply from 68.61.15.1: bytes=32 time=6ms TTL=6
Reply from 68.61.15.1: bytes=32 time=6ms TTL=6
Reply from 68.61.15.1: bytes=32 time=11ms TTL=11
Ping statistics for 68.61.15.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 6ms, Maximum = 11ms, Average = 7ms
Description = Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
DHCPEnabled = TRUE
DHCPLeaseExpires = 8:17:13 PM 12/21/2008
DHCPLeaseObtained = 12:06:31 PM 12/19/2008
DHCPServer = 68.87.77.16 (PASSED)
Pinging 68.87.77.16 with 32 bytes of data:
Reply from 68.87.77.16: bytes=32 time=12ms TTL=12
Reply from 68.87.77.16: bytes=32 time=13ms TTL=13
Reply from 68.87.77.16: bytes=32 time=11ms TTL=11
Reply from 68.87.77.16: bytes=32 time=12ms TTL=12
Ping statistics for 68.87.77.16:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 13ms, Average = 12ms
DNSDomain = hsd1.mi.comcast.net.
DNSEnabledForWINSResolution = FALSE
DNSHostName = gateway_system
DNSServerSearchOrder (PASSED)
68.87.77.130 (PASSED)
Pinging 68.87.77.130 with 32 bytes of data:
Reply from 68.87.77.130: bytes=32 time=12ms TTL=12
Reply from 68.87.77.130: bytes=32 time=12ms TTL=12
Reply from 68.87.77.130: bytes=32 time=12ms TTL=12
Reply from 68.87.77.130: bytes=32 time=18ms TTL=18
Ping statistics for 68.87.77.130:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 12ms, Maximum = 18ms, Average = 13ms
68.87.72.130 (PASSED)
Pinging 68.87.72.130 with 32 bytes of data:
Reply from 68.87.72.130: bytes=32 time=24ms TTL=24
Reply from 68.87.72.130: bytes=32 time=24ms TTL=24
Reply from 68.87.72.130: bytes=32 time=25ms TTL=25
Reply from 68.87.72.130: bytes=32 time=25ms TTL=25
Ping statistics for 68.87.72.130:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 24ms, Maximum = 25ms, Average = 24ms
68.87.75.194 (PASSED)
Pinging 68.87.75.194 with 32 bytes of data:
Reply from 68.87.75.194: bytes=32 time=26ms TTL=26
Reply from 68.87.75.194: bytes=32 time=30ms TTL=30
Reply from 68.87.75.194: bytes=32 time=26ms TTL=26
Reply from 68.87.75.194: bytes=32 time=27ms TTL=27
Ping statistics for 68.87.75.194:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 26ms, Maximum = 30ms, Average = 27ms
DomainDNSRegistrationEnabled = FALSE
FullDNSRegistrationEnabled = TRUE
GatewayCostMetric = 20
Index = 2
IPAddress = 68.61.15.141 (PASSED)
Pinging 68.61.15.141 with 32 bytes of data:
Reply from 68.61.15.141: bytes=32 time<1ms TTL=0
Reply from 68.61.15.141: bytes=32 time<1ms TTL=0
Reply from 68.61.15.141: bytes=32 time<1ms TTL=0
Reply from 68.61.15.141: bytes=32 time<1ms TTL=0
Ping statistics for 68.61.15.141:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
IPConnectionMetric = 20
IPEnabled = TRUE
IPFilterSecurityEnabled = FALSE
IPSecPermitIPProtocols = 0
IPSecPermitTCPPorts = 0
IPSecPermitUDPPorts = 0
IPSubnet = 255.255.255.0
IPXEnabled = FALSE
MACAddress = 00:03:47:F6:64:16
ServiceName = E100B
SettingID = {E0DFC8B1-DE8F-464C-9809-B4CF6EB2519C}
TcpipNetbiosOptions = 0
WINSEnableLMHostsLookup = TRUE
Network Clients
Microsoft Terminal Services
Description = RDPNP
Manufacturer = Microsoft Corporation
Name = Microsoft Terminal Services
Status = Unknown
Microsoft Windows Network
Caption = Workstation
Description = Creates and maintains client network connections to remote servers. If this service is stopped, these connections will be unavailable. If this service is disabled, any services that explicitly depend on it will fail to start.
Manufacturer = Microsoft Corporation
Name = Microsoft Windows Network
Status = OK
Web Client Network
Caption = WebClient
Description = Enables Windows-based programs to create, access, and modify Internet-based files. If this service is stopped, these functions will not be available. If this service is disabled, any services that explicitly depend on it will fail to start.
Manufacturer = Microsoft Corporation
Name = Web Client Network
Status = OK
Ailee Ocello
Registered User
Join date: 18 Dec 2008
Posts: 5
12-19-2008 23:47
SuiteMask = 784
SystemDevice = \Device\HarddiskVolume1
SystemDirectory = C:\WINDOWS\system32
SystemDrive = C:
TotalVirtualMemorySize = 2097024
TotalVisibleMemorySize = 1047856
Version = 5.1.2600
WindowsDirectory = C:\WINDOWS
Version 5.1.2600
Version = 5.1.2600
BuildVersion = 2600.0000
Modems and Network Adapters
Modems
Network Adapters PASSED
[00000001] Realtek RTL8139 Family PCI Fast Ethernet NIC
Caption = [00000001] Realtek RTL8139 Family PCI Fast Ethernet NIC
DatabasePath = %SystemRoot%\System32\drivers\etc
Description = Realtek RTL8139 Family PCI Fast Ethernet NIC - Packet Scheduler Miniport
DHCPEnabled = TRUE
DHCPLeaseExpires = 11:27:16 AM 10/18/2008
DHCPLeaseObtained = 11:27:16 AM 10/14/2008
DNSEnabledForWINSResolution = FALSE
DNSHostName = gateway_system
DomainDNSRegistrationEnabled = FALSE
FullDNSRegistrationEnabled = TRUE
Index = 1
IPConnectionMetric = 1
IPEnabled = TRUE
IPFilterSecurityEnabled = FALSE
IPSecPermitIPProtocols = 0
IPSecPermitTCPPorts = 0
IPSecPermitUDPPorts = 0
IPXEnabled = FALSE
MACAddress = 00:11:95:24:5E:3D
ServiceName = RTL8139
SettingID = {DE98A1FA-CDF9-4C82-8730-A5E5D7907185}
TcpipNetbiosOptions = 0
WINSEnableLMHostsLookup = TRUE
[00000002] Intel(R) PRO/100 VE Network Connection (PASSED)
Caption = [00000002] Intel(R) PRO/100 VE Network Connection
DatabasePath = %SystemRoot%\System32\drivers\etc
DefaultIPGateway = 68.61.15.1(Same Subnet) (PASSED)
Pinging 68.61.15.1 with 32 bytes of data:
Reply from 68.61.15.1: bytes=32 time=6ms TTL=6
Reply from 68.61.15.1: bytes=32 time=6ms TTL=6
Reply from 68.61.15.1: bytes=32 time=6ms TTL=6
Reply from 68.61.15.1: bytes=32 time=11ms TTL=11
Ping statistics for 68.61.15.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 6ms, Maximum = 11ms, Average = 7ms
Description = Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
DHCPEnabled = TRUE
DHCPLeaseExpires = 8:17:13 PM 12/21/2008
DHCPLeaseObtained = 12:06:31 PM 12/19/2008
DHCPServer = 68.87.77.16 (PASSED)
Pinging 68.87.77.16 with 32 bytes of data:
Reply from 68.87.77.16: bytes=32 time=12ms TTL=12
Reply from 68.87.77.16: bytes=32 time=13ms TTL=13
Reply from 68.87.77.16: bytes=32 time=11ms TTL=11
Reply from 68.87.77.16: bytes=32 time=12ms TTL=12
Ping statistics for 68.87.77.16:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 13ms, Average = 12ms
DNSDomain = hsd1.mi.comcast.net.
DNSEnabledForWINSResolution = FALSE
DNSHostName = gateway_system
DNSServerSearchOrder (PASSED)
68.87.77.130 (PASSED)
Pinging 68.87.77.130 with 32 bytes of data:
Reply from 68.87.77.130: bytes=32 time=12ms TTL=12
Reply from 68.87.77.130: bytes=32 time=12ms TTL=12
Reply from 68.87.77.130: bytes=32 time=12ms TTL=12
Reply from 68.87.77.130: bytes=32 time=18ms TTL=18
Ping statistics for 68.87.77.130:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 12ms, Maximum = 18ms, Average = 13ms
68.87.72.130 (PASSED)
Pinging 68.87.72.130 with 32 bytes of data:
Reply from 68.87.72.130: bytes=32 time=24ms TTL=24
Reply from 68.87.72.130: bytes=32 time=24ms TTL=24
Reply from 68.87.72.130: bytes=32 time=25ms TTL=25
Reply from 68.87.72.130: bytes=32 time=25ms TTL=25
Ping statistics for 68.87.72.130:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 24ms, Maximum = 25ms, Average = 24ms
68.87.75.194 (PASSED)
Pinging 68.87.75.194 with 32 bytes of data:
Reply from 68.87.75.194: bytes=32 time=26ms TTL=26
Reply from 68.87.75.194: bytes=32 time=30ms TTL=30
Reply from 68.87.75.194: bytes=32 time=26ms TTL=26
Reply from 68.87.75.194: bytes=32 time=27ms TTL=27
Ping statistics for 68.87.75.194:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 26ms, Maximum = 30ms, Average = 27ms
DomainDNSRegistrationEnabled = FALSE
FullDNSRegistrationEnabled = TRUE
GatewayCostMetric = 20
Index = 2
IPAddress = 68.61.15.141 (PASSED)
Pinging 68.61.15.141 with 32 bytes of data:
Reply from 68.61.15.141: bytes=32 time<1ms TTL=0
Reply from 68.61.15.141: bytes=32 time<1ms TTL=0
Reply from 68.61.15.141: bytes=32 time<1ms TTL=0
Reply from 68.61.15.141: bytes=32 time<1ms TTL=0
Ping statistics for 68.61.15.141:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
IPConnectionMetric = 20
IPEnabled = TRUE
IPFilterSecurityEnabled = FALSE
IPSecPermitIPProtocols = 0
IPSecPermitTCPPorts = 0
IPSecPermitUDPPorts = 0
IPSubnet = 255.255.255.0
IPXEnabled = FALSE
MACAddress = 00:03:47:F6:64:16
ServiceName = E100B
SettingID = {E0DFC8B1-DE8F-464C-9809-B4CF6EB2519C}
TcpipNetbiosOptions = 0
WINSEnableLMHostsLookup = TRUE
Network Clients
Microsoft Terminal Services
Description = RDPNP
Manufacturer = Microsoft Corporation
Name = Microsoft Terminal Services
Status = Unknown
Microsoft Windows Network
Caption = Workstation
Description = Creates and maintains client network connections to remote servers. If this service is stopped, these connections will be unavailable. If this service is disabled, any services that explicitly depend on it will fail to start.
Manufacturer = Microsoft Corporation
Name = Microsoft Windows Network
Status = OK
Web Client Network
Caption = WebClient
Description = Enables Windows-based programs to create, access, and modify Internet-based files. If this service is stopped, these functions will not be available. If this service is disabled, any services that explicitly depend on it will fail to start.
Manufacturer = Microsoft Corporation
Name = Web Client Network
Status = OK
Peggy Paperdoll
A Brat
Join date: 15 Apr 2006
Posts: 4,383
12-20-2008 00:01
haha..............all that and still nothing on the CPU or graphics (unless I missed it :) ). I forgot how to get to your device manager in XP but I think it's just a matter of right clicking the "My Computer" icon on your desktop. That should bring up a box with tabs. Click the Devices tab. You'll get a listing. One will say "Display Adapter"..........expand it and it will tell you all the display adapters installed on your computer (it most likely will only have one). Double click on it and you get another box with tabs. The general tab will tell you the card/graphics chipset you are using. On the driver tab you can see which driver version you are using. You can do the same for your CPU.........just expand the "Processor" listing and double click on the expanded entry.
Chosen Few
Alpha Channel Slave
Join date: 16 Jan 2004
Posts: 7,496
12-20-2008 03:43
From: Ailee Ocello
We bought the computer from Gateway. in I think 2002.

Chances are you're in the same boat as DarthAyrgill, sorry. Your computer is VERY old, almost seven years. If it were a dog, it would be 49. Since it's a computer, it's more like 490. It's ancient.

So you know, desktop computers really should be replaced, or at least significantly upgraded, every 2-4 years to keep them usable. Laptops should be replaced every 1-2 years, 3 at the very most, depending on how high-powered they are to start with. No computer in the world can be expected to run cutting edge software, seven years later, with no hardware upgrades.



From: Ailee Ocello
I have Windows XP, and am at the Control Panel, I'm gonna have to be walked through this


1. If you've already launched the Control Panel, double-click on System. (Alternatively, you can right click on My Computer, and select Properties. It does the same thing.) The System Properties window will open.

2. In the System Properties window, you'll see a bunch of tabs at the top. By default, the General tab will be selected. You'll find your CPU and RAM described here, under where it says "Computer". Make note of what it says.

3. Now, to identify your video card, you'll need to launch Device Manager. To do that, first click on the Hardware tab. When the Hardware tab is selected, you'll see a button labeled Device Manager, toward the top of the page. Click on it. The Device Manager window will open.

3. In the Device Manager window, you'll see a bunch of labels for all the various types of devices in your computer, each with a little plus signs next to it. To see what you've got for each device, click its plus sign. Your video card will be listed under Display Adapters.

Let us know what you find.