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An open letter to Linden Lab regarding sim performance.

Cereal Milk
Magically Delicious
Join date: 18 Aug 2004
Posts: 203
12-09-2004 04:54
(See also this related thread.)

Ever since my SL "birth" in mid-August, I have watched with great interest the ongoing dilemma of sim performance in Lusk. Lusk, just to remind you where it is, happens to be directly east of the Ahern welcome area, and thus is one of the first places a new user might happen to wander.

It's always puzzled me why Lusk, a sim in such a prime location, with a themed suburban build in its western half and a cool user-made ewok-style forest build in the eastern half, is such a quiet sim. Really, it puzzles me while all the sims in the general vicinity of the welcome area tend to be deserted. There's "Rizal|Sports" in which, for the record, I have never actually witnessed anyone playing sports. There's the elaborate western city sims, which I usually have all to myself whenever I visit. There's the mile-high cyberpunk city of Gibson, where technology has apparently advanced to the point where player characters are obsolete. I could go on. You don't get to a real hub of activity until you look at Da Boom, and I think we all know why that is.

Michi Lumin, one of the founders of that cool ewok build (Luskwood), helped explain some of this for me. She says Luskwood used to be a happenin' place, even a top pick. As Wesley Willis might say, if he were still with us: People flocked to Luskwood to get down to the rock music. Unfortunately Lusk, at the time, was hosted on sim8.agni.lindenlab.com - one of the earliest and slowest sim servers. Too many people on one of those old boxes and you'd have serious lag problems. After a while, Luskwood began to get an unfair reputation for lag, solely because of the unrelated fact that the sim happened to be running on an older server.

Again, I have to wonder why some of the most primely-located land in Second Life was relegated to garbage hardware in the first place, but that's tangential.

As Michi continued to explain to me, 1.3.0 saw the beginning of the "sim lotto" phenomenon. Whenever a sim is forced to reboot, a server is randomly selected from the pool of available servers. This would be an ideal setup if all servers were uniform, but as has been pointed out in the past, they are not. Through the sim lotto system, Lusk happened to land on some middle and newer servers, but by that time, it was too late. The "Lusk = Lag" reputation had already been cemented in place.

What's curious to note is that for a long time, Linden Lab refused to acknowledge that there was any significant difference in performance between newer and older sim servers. Even after eltee Statostky, Chromal Brodsky and others documented this phenomenon (and I also witnessed it firsthand), there was an Orwellian air of "your sims aren't slower" or "changes in content are causing it".

Finally, after months of intense lobbying from Luskwood's founders - eventually nothing more than for Linden Lab to simply tell the truth about sim performance - it came out in the recent Town Hall. Cory admitted that the older hardware was slow enough to make a significant difference. He also outlined a new plan for sim allocation that made perfect sense: slower servers should be used for void sims and undeveloped frontier sims only.

All seemed well, until I read Robin's latest sim performance announcement.

From: someone
Our current thinking is that we are going to map simulators to classes of CPU's so that you never get a machine slower than the original machine deployed when the land was first put online. What this means is that the older sims will indeed have servers with a slower CPU. These servers will be replaced by new machines when they reach the end of their useful life, although we don't know yet what the schedule will be.

If I'm reading this correctly... and I don't think that there is much room for interpretation in Robin's announcement... it seems Linden Lab is planning on a return to the pre-1.3 system, where newer or older servers are allocated to sims depending on the arbitrary metric of "when the land was first put online".

Linden Lab's consideration of any change at all to the "sim lotto" system is most likely the result of Luskwood's activism. But I fail to see the motive behind Robin's sudden and reactionary response.

At best, this is raw negligence towards the needs of a group of players who are some of your best customers. They own an entire sim in total and have made an elaborate, natural-looking and fun build, right in the back yard of the welcome area.

At worst, if I were paranoid, I might think that Robin's response is a punishment of sorts. That Lusk is slated to return to the outdated hardware as some sort of petty payback for all the complaining that Luskwood's founders were forced to do.

Personally, I don't know what to think, except to say that I am only further appalled by these recent developments in what has always, to me, seemed like one of SL's most pointless debacles. Since my SL "birth" in August, the continued lack of support, and the treatment from Linden Lab's staff that I've seen dealt to the founders of Luskwood, has effectively pushed me away from any significant land commitment in Second Life. It's become increasingly clear to me that, with Linden Lab's attitudes the way they are, SL is only a rewarding experience if you commit as absolutely little as possible to it.

If any Linden Lab employees have even read this far (I'm shocked, thank you), I urge you to use some common sense when implementing the replacement for the sim lotto system. Cory had a fine idea in only using old hardware for void and frontier sims. 2.26GHz servers with lower memory performance are not enough to handle a live, well-developed sim in 1.5. This is a solvable problem. Why not solve it instead of politicking about it? Your reputation depends on this.
Reitsuki Kojima
Witchhunter
Join date: 27 Jan 2004
Posts: 5,328
12-09-2004 05:28
From: Cereal Milk
Linden Lab's consideration of any change at all to the "sim lotto" system is most likely the result of Luskwood's activism. But I fail to see the motive behind Robin's sudden and reactionary response.

At best, this is raw negligence towards the needs of a group of players who are some of your best customers. They own an entire sim in total and have made an elaborate, natural-looking and fun build, right in the back yard of the welcome area.

At worst, if I were paranoid, I might think that Robin's response is a punishment of sorts. That Lusk is slated to return to the outdated hardware as some sort of petty payback for all the complaining that Luskwood's founders were forced to do.


Actually, the principle issue is unrelated to Luskwood, or any other mainland sim individualy. It's been two issues that have caused this:

The outcry of people all over the grid noticing that their server performance varries wildly from one reset to the next, depending on what server they get assigned to, and feeling (rightly) annoyined when it is randomly lowered.

And, probably more importantly, private sim owners have a (very just) gripe when they get assigned to... ohhhhh, I dont know... sim1.agni.lindenlab.com when they had just bought their server a month ago, a 1000 dollar downpayment that was, according to linden labs, the cost of buying them a machine to host on.
Michi Lumin
Sharp and Pointy
Join date: 14 Oct 2003
Posts: 1,793
12-09-2004 05:31
Reitsuki, I don't think it's fair of you to say that the only people who have a right to complain are PI owners.

We pay, too. We pay a lot. We don't pay for unuseability.
Reitsuki Kojima
Witchhunter
Join date: 27 Jan 2004
Posts: 5,328
12-09-2004 05:33
From: Michi Lumin
Reitsuki, I don't think it's fair of you to say that the only people who have a right to complain are PI owners.

We pay, too. We pay a lot. We don't pay for unuseability.


Point to me where I said that only private sim owners have a right to complain.

Oh, wait. You can't. Because I didn't say that.
Cereal Milk
Magically Delicious
Join date: 18 Aug 2004
Posts: 203
12-09-2004 05:34
From: Reitsuki Kojima
The outcry of people all over the grid noticing that their server performance varries wildly from one reset to the next

I know there's plenty of other people outside Luskwood who've struggled with the same issues. Even some who got into the habit of willfully crashing their own sims in the hopes they'd be reassigned a faster server (I won't name names).

From: someone
private sim owners have a (very just) gripe when they get assigned to... ohhhhh, I dont know... sim1.agni.lindenlab.com when they had just bought their server a month ago, a 1000 dollar downpayment that was, according to linden labs, the cost of buying them a machine to host on.

True and I think eltee touched on that point more in her post.
Michi Lumin
Sharp and Pointy
Join date: 14 Oct 2003
Posts: 1,793
12-09-2004 05:35
Nevermind. The point is already diliuted. Hooray for the goddamn forums.


Reitsuki, this is something where a lot of people are suffering. The 2.26ghz/400FSB sims should be out of rotation.

They aren't useable in SL 1.5, in today's SL.

Whether you paid $1000 or not.
Reitsuki Kojima
Witchhunter
Join date: 27 Jan 2004
Posts: 5,328
12-09-2004 05:41
From: Michi Lumin
Reitsuki, this is something where a lot of people are suffering. The 2.26ghz/400FSB sims should be out of rotation.


I know. I am too. Fun fact: I don't own a sim. I own a lot of land, in a number of different simulators. And I have dealt with this crap for a long time, and am irritated about it as well.

From: Michi Lumin
They aren't useable in SL 1.5, in today's SL.


I agree, excepting maybe using them for sims like Plum or the void sims where there is no real sever load.

From: Michi Lumin
Whether you paid $1000 or not.


True. But the issue is worsened when someone does pay the 1000$, which linden labs has said is to buy them their server, and they find out they are not only not on the server they payed for but not even on a server of the same class they payed for.

I'm not dismissing the complaints of land owners. I don't know how you came to that conclusion. I'm a land owner myself, not a sim owner. But realisticly, it was probably the complaints of sim owners that had far more bearing on LL finally fessing up that the problem even exists at all than did the complaints of land owners. That was all I said, in response to Cereal's comments.
Michi Lumin
Sharp and Pointy
Join date: 14 Oct 2003
Posts: 1,793
12-09-2004 05:46
From: Reitsuki Kojima

I agree, excepting maybe using them for sims like Plum or the void sims where there is no real sever load.


This was what Cory originally said was going to happen in the Townhall. Robin's post runs counter to that.

From: Reitsuki Kojima

I'm not dismissing the complaints of land owners. I don't know how you came to that conclusion. I'm a land owner myself, not a sim owner. But realisticly, it was probably the complaints of sim owners that had far more bearing on LL finally fessing up that the problem even exists at all than did the complaints of land owners. That was all I said, in response to Cereal's comments.


We own a sim's worth of land. We pay the full sim tier. We also got that land back when we had to pay additional property taxes. We've been paying for a very long time. When we bought the land, SL was very small, and prim limits were lesser. The sims were less taxed at the time.

Take that for what it's worth. I don't think we had any other option in 1.0, than to buy what we did. I do not belive we should be faulted for it, or held to it.