Second Life Forums Archive - Multiple system folders undeletable

Clematide Oyen

Registered User

Join date: 10 Jul 2007

Posts: 6

01-23-2010 10:15

I've got a strange problem after a system crash. I've got multiple Lost And Found folders (2) and multiple Texture folders (58 folders) and I can't delete them because they are system folders. The problem it is a bit boring because all those folders are useless. How can I delete them ?

Thank you.

Love Second Life!

I would like to show a pic of the problem but I don't oknow how to post a pic. So if you are interested, IM me.
Ciao

Chosen Few

Alpha Channel Slave

Join date: 16 Jan 2004

Posts: 7,496

01-23-2010 12:07

My guess is that after the crash there is now a discrepancy between your locally cached inventory list, and the updated list the server is trying to send you. So your viewer is showing you both versions at once.

Try this. Close the viewer, and then manually delete all files and subfolders from your SL cache folder. Restart the viewer, log in, and with any luck, things should be back to normal. If that doesn't work, I'm not sure what to tell you. Maybe someone else will have another suggestion.

Note, if you don't know where your cache folder is, go to your SL preferences, and click on the Network tab. Look where it says "Disk Cache Location".

_____________________

.

Land now available for rent in Indigo. Low rates. Quiet, low-lag mainland sim with good neighbors. IM me in-world if you're interested.

Nika Talaj

now you see her ...

Join date: 2 Jan 2007

Posts: 5,449

01-23-2010 12:35

Hi Clematide! This happens every once in a while, particularly when the asset server is a little unstable, as it has been lately. Chosen is right, the first thing to try is deleting your local cache. Oddly, sometimes the first rebuild doesn't clear it up - try it 3 times if it doesn't work the first time.

If that doesn't work, the Linden support people are able to clear it up. File a support ticket at https://secure-web33.secondlife.com/my/support/?lang=en

If you are a Premium account (as opposed to Basic, that is 'free', account), you can get quicker support via inworld Live Chat.
.

Sindy Tsure

Will script for shoes

Join date: 18 Sep 2006

Posts: 4,103

01-23-2010 13:35

/me nods. This has happened to a bunch of people in the past and LL has some tools that they run at the back end to fix it up.

If a cache nuke doesn't make the problem go away, contact LL.

_____________________

Sick of sims locking up every time somebody TPs in? Vote for SVC-3895!!!
- Go here: https://jira.secondlife.com/browse/SVC-3895
- If you see "if you were logged in.." on the left, click it and log in
- Click the "Vote for it" link on the left

Clematide Oyen

Registered User

Join date: 10 Jul 2007

Posts: 6

Already tried to clear cache

01-24-2010 09:46

Hi guys, I already tryied to clear cache, I also reinstalled the whole OS (of course not for that problem, I just bought Windows 7 so i installed a clean system) and the problem is still there. I'm not a Premium account so I don't know if the LL support works for me. I will try. Thank you for your help, you're very kind.

See you inworld.

Ciao.

Nika Talaj

now you see her ...

Join date: 2 Jan 2007

Posts: 5,449

01-24-2010 09:55

You can submit the ticket, no telling when they'll get to it. Use the "Special Questions..." ticket type, and then choose the "There was an item in my inventory window..." type. Describe the duplicate folders you have, and tell them that a mentor told you that LL Support has a tool that can fix this problem (in case the ticket ends up being handled by a noob support person).

Good luck!

p.s. I love Second Life too!

Multiple system folders undeletable
Clematide Oyen Registered User Join date: 10 Jul 2007 Posts: 6	01-23-2010 10:15 I've got a strange problem after a system crash. I've got multiple Lost And Found folders (2) and multiple Texture folders (58 folders) and I can't delete them because they are system folders. The problem it is a bit boring because all those folders are useless. How can I delete them ? Thank you. Love Second Life! I would like to show a pic of the problem but I don't oknow how to post a pic. So if you are interested, IM me. Ciao
Chosen Few Alpha Channel Slave Join date: 16 Jan 2004 Posts: 7,496	01-23-2010 12:07 My guess is that after the crash there is now a discrepancy between your locally cached inventory list, and the updated list the server is trying to send you. So your viewer is showing you both versions at once. Try this. Close the viewer, and then manually delete all files and subfolders from your SL cache folder. Restart the viewer, log in, and with any luck, things should be back to normal. If that doesn't work, I'm not sure what to tell you. Maybe someone else will have another suggestion. Note, if you don't know where your cache folder is, go to your SL preferences, and click on the Network tab. Look where it says "Disk Cache Location". _____________________ . Land now available for rent in Indigo. Low rates. Quiet, low-lag mainland sim with good neighbors. IM me in-world if you're interested.
Nika Talaj now you see her ... Join date: 2 Jan 2007 Posts: 5,449	01-23-2010 12:35 Hi Clematide! This happens every once in a while, particularly when the asset server is a little unstable, as it has been lately. Chosen is right, the first thing to try is deleting your local cache. Oddly, sometimes the first rebuild doesn't clear it up - try it 3 times if it doesn't work the first time. If that doesn't work, the Linden support people are able to clear it up. File a support ticket at https://secure-web33.secondlife.com/my/support/?lang=en If you are a Premium account (as opposed to Basic, that is 'free', account), you can get quicker support via inworld Live Chat. .
Sindy Tsure Will script for shoes Join date: 18 Sep 2006 Posts: 4,103	01-23-2010 13:35 /me nods. This has happened to a bunch of people in the past and LL has some tools that they run at the back end to fix it up. If a cache nuke doesn't make the problem go away, contact LL. _____________________ Sick of sims locking up every time somebody TPs in? Vote for SVC-3895!!! - Go here: https://jira.secondlife.com/browse/SVC-3895 - If you see "if you were logged in.." on the left, click it and log in - Click the "Vote for it" link on the left
Clematide Oyen Registered User Join date: 10 Jul 2007 Posts: 6	Already tried to clear cache 01-24-2010 09:46 Hi guys, I already tryied to clear cache, I also reinstalled the whole OS (of course not for that problem, I just bought Windows 7 so i installed a clean system) and the problem is still there. I'm not a Premium account so I don't know if the LL support works for me. I will try. Thank you for your help, you're very kind. See you inworld. Ciao.
Nika Talaj now you see her ... Join date: 2 Jan 2007 Posts: 5,449	01-24-2010 09:55 You can submit the ticket, no telling when they'll get to it. Use the "Special Questions..." ticket type, and then choose the "There was an item in my inventory window..." type. Describe the duplicate folders you have, and tell them that a mentor told you that LL Support has a tool that can fix this problem (in case the ticket ends up being handled by a noob support person). Good luck! p.s. I love Second Life too!

Welcome to the Second Life Forums Archive

Multiple system folders undeletable