Unable to connect to SL at school --on a random router connection

So, I have run the connection program which tells you if you're connecting to all three SL servers, and it never connects to the last one. I just moved into a new apartment, right? So I was piggybacking on a connection there, and I can connect to SL JUST fine. But no matter what (school connection or friend's connection on a router) I can't seem to connect for some reason while at school. I thought it might have been because I am on Vista and had set the connection to public, so it wasn't giving me the same option. But no, it's not. What am I doing wrong? I tried changing the port as well, no luck. Any hints?

What "connection program" are you talking about, and which three servers? SL has like, 10000 servers.

I try to enter the Second Life “Waiting for region handshake.” I'm encountering an error. And then, this article looks like: “We're having trouble connecting. There may be a problem with your internet connection or the Second Life servers. You can either check your internet connection and try again in a few minutes, click Help to connect to our support site, or click Teleport to attempt to teleport home.”

And the program I'm talking about is the Linden Labs program which tests your connection to the server you're trying to log-in to(when you're having connection problems). I will go find it and post it as soon as I find the link to it again.

Traceroute Process
Before starting the traceroute process, locate the Region server where you are experiencing network lag. This information can be found from your viewer menu:

1. Go to Help > About Second Life.
2. Locate the Region server in the second paragraph, which will show as "sim####.agni.lindenlab.com".


You might use a program called "WinMTR" (Windows Matt's TraceRoute) to determine if the problem is with your connection; your Internet Service Provider, or our network.

1. Download WinMTR( http://winmtr.sourceforge.net/winmtr_bin.zip ).
2. Extract "winmtr_bin.zip".
3. Start WinMTR.exe.
4. Enter your Region server address (from step 2. above) in the Host field and click Start.

The traceroute process runs and repeats over and over again. Look under the Loss % column. Optimally, it should be as close to all 0's as possible.

* If there's any packet loss in the first one or two hosts (listed under Hostname), the problem's in your network. Turning down your Maximum Bandwidth may help. You can do this from your viewer menu by selecting Edit > Preferences > Network and moving the Maximum Bandwidth slider towards the left. Reduce the bandwidth until your packet loss is 0%.
* If the problem's after the first two or three hosts, but before the first hostname containing "Level3," the problem's at your ISP, and you might want to contact them to investigate further.
* If the problem's after a "Level3" host, then it's a problem with our network (or the Region servers). In this case, click WinMTR's Copy Text to clipboard, then paste it into an empty text file and save it. If you have a Basic account, head for Help Island and talk to someone there. Residents with a Premium Account can submit a support ticket through the Support Portal. Be sure to copy and paste the information from WinMTR into the body of the ticket.

This trace can also be performed from your cmd window in Windows.

1. Click the Windows Start button and select Run.
2. Type "cmd" and press enter
3. In the cmd.exe screen, type "tracert (Region server address) > route txt" as shown in this example. Press enter.
4. When the trace is complete, click the Windows Start button again and select Search.
5. Search for your file named "route.txt".
6. Review the information above about traceroute results.



Sorry, not created by LL. My mistake.

so which "three servers" did you try this on?

because, like i said before, "the grid" consists of several thousand servers...

I can't tell you what server it is because since the newest SL, following those procedures there's no server address in the help menu(before logging in) any more. I had tried it before and as the procedure says, if you have a problem with the second connecting:



# If there's any packet loss in the first one or two hosts (listed under Hostname), the problem's in your network. Turning down your Maximum Bandwidth may help. You can do this from your viewer menu by selecting Edit > Preferences > Network and moving the Maximum Bandwidth slider towards the left. Reduce the bandwidth until your packet loss is 0%.
# If the problem's after the first two or three hosts, but before the first hostname containing "Level3," the problem's at your ISP, and you might want to contact them to investigate further.

So does this mean my school doesn't allow connecting to streams?? I have voice and streaming disabled.

I can't change the port to 8080, either, it only stays from 13000-13050.

the "procedure" to get your host name only works after you successfully logged in.

try the winmtr thing with these two hostnames:

login.agni.lindenlab.com
data.agni.lindenlab.com

those are the main login server and the main asset server for the main grid.


the rest of the "procedure" (where in the chain of hops the packet loss is) has value though.


on the other hand, this whole procedure is not likely to help you anyways... since your problem is not random packet loss but a complete fail to connect to the grid.

did you set a fixed port in your network prefs? try without that.

Alright. I tried using those hosts you provided, and nothing at all happened. Not even a simple text showing that they even connected in the first place. So even though my internet's working (I know this because this laptop I'm posting from is continuing to post), I am not connecting to either host for some reason. I have no firewall, as well... I guess I will just have to only access SL at home. I really appreciate your patience with me as you tried to answer my question.

Thanks again,

Quin

edit: The port thing, I tried custom and not checking custom box, neither changed it, and I can't change it to 8080.

the second statement doesn't neccessarily imply the first statement...


My guess is that the school allows ONLY webbrowsing and a few selected other services through the firewall. Nothing you can do about that.
Well, you shouldn't be in SL during school anyways.

... hmm i tried winmeter, and i'm getting exactly the same "nothing at all". And I do know for sure that I should get all the output that we're expecting... are you running windows 7 there?
for some strange reason winmeter only fails with LL servers, not with other adresses...