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"Video Card Unsupported' message. |
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Crissy Crossing
Registered User
Join date: 12 May 2003
Posts: 15
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05-15-2003 18:30
My video card and PC are "better than required" and I have cable. But I can't "play". I only get that message.
I filled out the long form with my video card specs and sent it to tech support 4 days ago but no response. My computer doctor tells me is sounds like this games site doesn't recognize my video card. And there lies the problem, not with my system. I'd love to play..pleae help!  |
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Ama Omega
Lost Wanderer
Join date: 11 Dec 2002
Posts: 1,770
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05-15-2003 18:42
What video card is it?
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Crissy Crossing
Registered User
Join date: 12 May 2003
Posts: 15
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Unsupported Video card??
05-17-2003 08:28
I have an ASUS G-Force 2, MX400, 64Mb V&100
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Doug Linden
Linden Lab Developer
Join date: 27 Nov 2002
Posts: 179
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05-17-2003 08:37
Crissy, what message was it giving you, specifically? - I believe that that error dialog should tell you what video card it things you have...
We sometimes mis-detect the video card if you're running your desktop in an unsupported video mode (16-bit, for example) or if you're drivers are out of date. In the case of a GeForce 2MX, we recommend using not nVidia's newest release, but the 41.09 driver release (from a couple of months ago). - Doug |
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Zanlew Wu
Registered User
Join date: 5 Feb 2003
Posts: 112
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05-18-2003 09:31
Crissy, is that the whole message? Are you trying to run the client in Window'ed mode? I know that Window'ed mode has a little gotcha that is easy to get around. Make certain that your Display Properties | Settings has your colors set to 32 Bit (true color). After you do that, start up the client and see if that fixes it for you.
_____________________
In theory, practice and theory are the same thing. In practice, they're not.
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Xan Muse
Registered User
Join date: 31 Mar 2003
Posts: 2
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06-07-2003 04:11
I use a laptop with a Geforce 4 Go 440 MX video card. Up until .8x, the 41.09 drivers worked perfectly for me - high frame rates and everything. After .8, I had to upgrade my drivers, since I got a "video card unsupported" message saying my video card was a "GDI Generic", even though I was running in full screen mode, et cetera.
New drivers == very low framerate, unfortunately. |
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Doug Linden
Linden Lab Developer
Join date: 27 Nov 2002
Posts: 179
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06-07-2003 18:19
Xan, if you can, roll back to the 41.09 drivers. We've noticed that every once in a while, Windows likes to decide that you're unable to get a hardware OpenGL context, and returns a GDI Generic OpenGL context, which is a software renderer. Usually this will go away if you reboot your machine, although sometimes it might require a reinstall of the same drivers.
Unfortunately, we didn't put the Geforce4 440 Go on our blacklist of GF2-level cards, i.e. no vertex programs, so when you use the latest drivers, we run a vertex program for avatar skinning in software emulation, and you get very low frame rates as a result. We're working on getting out a version that does fast software skinning, but for now, using the 41.09 drivers is best... - Doug |
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Nyna Slate
Dragon Moon
Join date: 22 Apr 2003
Posts: 267
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OK Doug
06-08-2003 15:42
I was having a newview error. Tried everything. Went out and bought the xp upgrade. Now I can get it to the game, but guess what. I need the old driver. How do I roll back to that? Plus I am getting sever lock up. I have a PIII 933 processor, geforce mx 420 and my ram is maxed
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Doug Linden
Linden Lab Developer
Join date: 27 Nov 2002
Posts: 179
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06-08-2003 22:15
Hey, Nyna -
The best thing for you to do is to get the 41.09 drivers from nVidia's website, here: http://www.nvidia.com/view.asp?IO=winxp-2k_41.09 Install those, and you should be fine... - Doug |